Which has better reviews, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel (5.0★, 10 reviews) and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS (5.0★, 25 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

AppRanks cannot separate these two on rating — both sit at 5.0★. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS does carry the larger published review base (25 vs 10). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Both apps are one-click installs from the Salesforce AppExchange. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS has the deeper published review base (25 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel typically suits early-stage and growth-mode teams based on its published review base (10 reviews). Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS typically suits early-stage and growth-mode teams based on its published review base (25 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Migration support varies by app and category. Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Diabolocom CTI vs Contacto — Salesforce

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel vs Contacto

Side-by-side comparison · 24 data points

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

5.0·10reviews

With our AI-powered cloud contact center combined with Salesforce, we enable efficient management of customer interactions, increase productivity and boost sales.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel	Contacto
Tagline	“With our AI-powered cloud contact center combined with Salesforce, we enable efficient management of customer interactions, increase productivity and boost sales.”162 chars	“Plivo CX is an omnichannel customer service platform designed for B2C companies. Customer-preferred communication channels, AI bots to automate CS, no-code automation builder, live dashboards and reporting, and a simple, user-friendly agent workbench.”251 chars
Description	1106 / 2000 chars55% used	788 / 2000 chars39% used
Screenshots	—	—
Languages	enfrdeitpt+2 more	en
Platforms	Salesforce	Salesforce
Developer	Diabolocom	Plivo, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS
Metric	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel	Contacto — Omnichannel Contact Center \| Call Center \| Voice, Chat, WhatsApp, SMS
Rating	5.0 ★	5.0 ★
Total reviews	10	★ 25
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 6 tiers
Listed features	★ 6	3
Languages	7 supported	1 supported
Listed since	May 2020	Aug 2022

Listed	May 4, 2020	August 2, 2022

Last updated	—	—

3. Features

As listed by each developer

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

Connect your CRM Salesforce with our interaction management software powered by AI to streamline your agents' work, personalize every communication with your customers, and enhance customer satisfaction.
Effortlessly integrate our AI-powered solution into your Salesforce CRM within minutes. Diabolocom solution allows agents to seamlessly operate within the Salesforce interface. Handle all customer and prospect interactions directly in Salesforce.
Enhance your agents' proactive approach through CTI integration into Salesforce. We significantly simplify agents' tasks with features such as IVR, skill-based routing, automatic Answering Machine Detection, and efficient call blending using power dialer.
Integrating our AI services with Salesforce provides agents with historical context and a complete picture of customers. Agents get rid of manual data entry and workflows are automatically triggered for post-call actions.
Take advantage of Diabolocom CTI with Salesforce for real-time monitoring of agents, customizable dashboards and activity reports. Build your interaction management strategy on the unified data from Salesforce and Diabolocom.
Providing personalized customer experiences and enhancing agent efficiency—both contributing to an increase in customer satisfaction.

Contacto

SIMPLIFY - Eliminate system hopping while harnessing the power of your current tools. Plivo CX integrates with common business systems and enables true omnichannel customer support.
MODERNIZE - Offer any channel your business and customers require, now or in the future. Plivo CX offers native voice, messaging, and live chat capabilities to handle support inquiries all within a single-view agent workspace.
SCALE - Automatically resolve customer queries with 24/7 AI bots, and escalate complex queries to your reps. Plivo CX enables building custom automations for your business with AI agents and no-code workflow builder.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel	Contacto
your customer	Not ranked	#6
agents	#7	Not ranked
customer	Not ranked	#7
user-friendly	Not ranked	#9
and ai agents	#10	Not ranked

6. App details

Long-form description · keyword frequency

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages. We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities. Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

Top keywords

customer3×2.00%
ai2×1.33%
contact2×1.33%
diabolocom2×1.33%
efficient2×1.33%
interactions2×1.33%
quality2×1.33%
sales2×1.33%
services2×1.33%
worldwide2×1.33%

Contacto

Plivo CX is a cloud customer service platform designed for SMBs, mid-market customer-obsessed companies to simplify omnichannel customer service and delight their customers at scale. The elegant user interface integrates with popular CRM, order management, or ticketing systems to display relevant customer information and inquiry tracking details in a single-page, user-friendly agent workbench. Grow your customer support beyond phone calls and emails with Whatsapp, SMS/MMS messaging, and live chat. Plivo CX's intuitive IVR workflow builder, live dashboards, and historical reports empower customer support leaders with data-driven performance insights. Say no to technical complexity and implementation headaches. Say yes to simplicity and scale when you need it - with Plivo CX!

Top keywords

customer5×4.50%
plivo3×2.70%
customer service2×1.80%
customer support2×1.80%
cx2×1.80%
live2×1.80%
plivo cx2×1.80%
say2×1.80%
scale2×1.80%
service2×1.80%

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel vs Contacto

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

1. Listing metadata

Contacto

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS cheaper?

Which has better reviews, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Should I choose Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?