Which works better for small vs large Salesforce AppExchange admins?

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (211 reviews). Zoom Contact Center for Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Natterbox | vs Zoom Contact Center — Salesforce

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice vs Zoom Contact Center for Service Cloud Voice

Side-by-side comparison · 24 data points

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

4.8·211reviews

Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	Zoom Contact Center for Service Cloud Voice
Tagline	“Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.”251 chars	“Zoom Contact Center for Service Cloud Voice enables agents to access contact center functionality within Salesforce's Omni-Channel to increase agent productivity, providing them with an efficient and unified experience in a single place.”237 chars
Description	1163 / 2000 chars58% used	932 / 2000 chars47% used
Screenshots	—	—
Languages	nlenfifrde+8 more	en
Platforms	Salesforce	Salesforce
Developer	Natterbox	Zoom Video Communications, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice and Zoom Contact Center for Service Cloud Voice
Metric	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	Zoom Contact Center for Service Cloud Voice
Rating	★ 4.8 ★	2.0 ★
Total reviews	★ 211	1
Free plan	—	—
Pricing	paid	paid
Pricing tiers	2 tiers	★ 4 tiers
Listed features	6	6
Languages	13 supported	1 supported
Listed since	May 2017	Sep 2025

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice is the stronger choice for most Salesforce AppExchange admins — 4.8★ vs Zoom Contact Center for Service Cloud Voice's 2.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice at paid, Zoom Contact Center for Service Cloud Voice at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the larger user base (211 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Zoom Contact Center for Service Cloud Voice's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice; mid-market and enterprise admins with specific feature requirements should evaluate both — Zoom Contact Center for Service Cloud Voice's 1-review base may include the workflow context that matches your specific use case better than Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice audit • Zoom Contact Center for Service Cloud Voice audit

Listed	May 6, 2017	September 12, 2025

Last updated	—	—

3. Features

As listed by each developer

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AGENTIC AI FOR SALESFORCE CONTACT CENTER Automate conversations across voice, SMS, and WhatsApp with AI Assistants. Use AI Agents to complete Salesforce tasks, progress cases, and free teams for high-value work.
OMNI-CHANNEL MESSAGING (SMS + WHATSAPP) Engage customers on their preferred channels. Manage SMS and WhatsApp natively in Salesforce with full history, seamless handoffs, and Automated Messages to keep customers updated.
NATIVE TELEPHONY PARTNER FOR SALESFORCE VOICE Make voice a digital channel by connecting to Service Cloud Voice. Keep your provider, integrate with Microsoft Teams, or use Natterbox cloud PBX for full flexibility and control.
CLICKS NOT CODE CX IVR BUILDER Use CRM data with a drag-and-drop IVR builder to design seamless inbound CX in Salesforce. Handle call volume, improve first call resolution, and raise CSAT—all with clicks, not code.
SPEECH ANALYTICS & COACHING Transcribe and analyze calls with AI-powered sentiment and speech analytics. Identify trends, surface agent recommendations, and improve coaching efficiency to boost FCR and CSAT.
100% SALESFORCE-NATIVE & EASY ADMIN Built entirely on Salesforce with clicks-not-code setup. No connectors or middleware required—admins manage routing, reporting, and AI automation directly in Salesforce.

Zoom Contact Center for Service Cloud Voice

Deliver seamless journeys - Invite customers to engage with you across all channels, or proactively reach out to them. Deliver a personalized experience with pre-integrated data available to your customer service agents.
Unified AI-powered agent experience- Reduce post-call effort and time by automatically synchronizing customer data and history for each interaction. Enable automated conversation summary powered by Einstein Generative AI.
Next Best Action- Power Einstein Next Best Action with Zoom Contact Center real-time transcription, offering contextual agent guidance during live engagements.
Self-service Now powered by agentic AI, Zoom Virtual Agent 2.0 delivers smarter, autonomous self-service experiences across chat and voice channels
Quality Management and Insights- Help contact centers track and analyze customer interactions, measure agent performance, provide actionable insights, and proactively identify areas for improvement while maintaining organizational compliance

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	Zoom Contact Center for Service Cloud Voice
cloud contact center	#9	#4
contact center	#4	#121
contact	#49	#37

6. App details

Long-form description · keyword frequency

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AI-POWERED, SALESFORCE-NATIVE CONTACT CENTER Unite voice, SMS, and WhatsApp with Conversational + Agentic AI. Deliver fast, consistent answers while your teams work entirely in Salesforce. CONVERSATIONAL AI FOR VOICE & DIGITAL Deploy AI Assistants for routine inquiries and AI Agents to complete Salesforce tasks like updates, follow-ups, and booking changes. AUTOMATE DIGITAL CHANNELS AT SCALE Send reminders and notifications automatically, and manage SMS + WhatsApp in one Unified Inbox with full visibility. EASY ADMIN & FAST DEPLOYMENT 100% Salesforce-native—no connectors or middleware. Configure with clicks, not code, and launch in days. Admins manage routing, reporting, and AI automation from one pane of glass. - Native dashboards and reports in Salesforce for full visibility. - Click-to-configure call flows, digital routing, and AI prompts. FLEXIBLE TELEPHONY & RELIABILITY Use existing telephony, connect Microsoft Teams, or run on Natterbox cloud calling with enterprise-grade reliability. SECURITY & SCALE Enterprise-grade security, role-based controls, and compliant recording. Designed to scale globally while delivering always-on service.

Top keywords

ai6×3.90%
digital3×1.95%
salesforce3×1.95%
scale3×1.95%
conversational2×1.30%
enterprise-grade2×1.30%
fast2×1.30%
full2×1.30%
full visibility2×1.30%
reliability2×1.30%
routing2×1.30%
salesforce-native2×1.30%

Zoom Contact Center for Service Cloud Voice

A solution jointly defined by Zoom and Salesforce to deliver an AI-powered Customer Experience solution. Zoom Contact Center for Service Cloud Voice seamlessly integrates omni-channel engagements with CRM data by incorporating Zoom components within the Salesforce Omni-Channel widget. Through this integration, agents enhance their productivity by eliminating Toggle Tax with a unified, single pane of glass experience. Zoom Contact Center efficiently routes callers through dynamic factors, such as consumer responses, identified data like account numbers, or predefined business rules. Callers are directed to the most appropriate resources, which leads to more efficient and personalized customer support. Integration combines the best of both worlds by seamlessly incorporating Zoom's Live transcription and call recording within Salesforce native components, while leveraging Salesforce's comprehensive view of the customer.

Top keywords

zoom4×3.23%
customer3×2.42%
salesforce3×2.42%
callers2×1.61%
center2×1.61%
components2×1.61%
contact2×1.61%
contact center2×1.61%
data2×1.61%

Frequently asked

Common questions about this comparison

Is Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Zoom Contact Center for Service Cloud Voice cheaper?

Both Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice and Zoom Contact Center for Service Cloud Voice offer paid plans only. Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice starts at paid; Zoom Contact Center for Service Cloud Voice starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Zoom Contact Center for Service Cloud Voice?

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the higher average rating (4.8★ from 211 reviews) compared to Zoom Contact Center for Service Cloud Voice (2.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Zoom Contact Center for Service Cloud Voice?

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice holds the higher average rating (4.8★ vs 2.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Zoom Contact Center for Service Cloud Voice?

Both apps are one-click installs from the Salesforce AppExchange. Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the deeper published review base (211 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice vs Zoom Contact Center for Service Cloud Voice

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

1. Listing metadata

Zoom Contact Center for Service Cloud Voice

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Zoom Contact Center for Service Cloud Voice cheaper?

Which has better reviews, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Zoom Contact Center for Service Cloud Voice?

Should I choose Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Zoom Contact Center for Service Cloud Voice?

Which is faster to set up, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Zoom Contact Center for Service Cloud Voice?

See full keyword rankings, install trends, and weekly alerts

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