Which works better for small vs large Salesforce AppExchange stores?

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics typically suits early-stage and growth-mode stores based on its review-base composition (209 reviews). Jabra for Salesforce aligns more with early-stage and growth-mode stores (3 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Natterbox - AI vs Jabra for Salesforce — Salesforce

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics vs Jabra for Salesforce

Side-by-side comparison · 24 data points

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics

4.8·209reviews

Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.

1. Listing metadata

Field-level data

	Natterbox - AI Contact Center \| AI Agents \| Voice \| SMS \| WhatsApp \| Analytics	Jabra for Salesforce
Tagline	“Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.”251 chars	“IMPROVE CALL HANDLING EFFICIENCY by enabling users to control their availability status and accept, end, transfer, and mute calls from buttons on their Jabra headset.”166 chars
Description	1163 / 2000 chars58% used	1074 / 2000 chars54% used
Screenshots	—	—
Languages	nlenfifrde+8 more	en
Platforms	Shopify	Shopify
Developer	Natterbox	GN Audio

At a glance

9 metrics · auto-computed

Feature comparison between Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics and Jabra for Salesforce
Metric	Natterbox - AI Contact Center \| AI Agents \| Voice \| SMS \| WhatsApp \| Analytics	Jabra for Salesforce
Rating	4.8 ★	★ 5.0 ★
Total reviews	★ 209	3
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 6	3
Languages	13 supported	1 supported
Listed since	May 2017	Aug 2022

AppRanks verdict

Generated from live data on this page

Jabra for Salesforce edges out Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics at paid, Jabra for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics has the larger user base (209 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Jabra for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Jabra for Salesforce; mid-market and enterprise merchants with specific feature requirements should evaluate both — Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics 's 209-review base may include the workflow context that matches your specific use case better than Jabra for Salesforce's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	May 6, 2017	August 26, 2022

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Natterbox - AI Contact Center \| AI Agents \| Voice \| SMS \| WhatsApp \| Analytics	Jabra for Salesforce
contact	#6	Not ranked
Inquiry Form	#29	Not ranked
jotform	#43	Not ranked

9. App details

Long-form description · keyword frequency

AI-POWERED, SALESFORCE-NATIVE CONTACT CENTER Unite voice, SMS, and WhatsApp with Conversational + Agentic AI. Deliver fast, consistent answers while your teams work entirely in Salesforce. CONVERSATIONAL AI FOR VOICE & DIGITAL Deploy AI Assistants for routine inquiries and AI Agents to complete Salesforce tasks like updates, follow-ups, and booking changes. AUTOMATE DIGITAL CHANNELS AT SCALE Send reminders and notifications automatically, and manage SMS + WhatsApp in one Unified Inbox with full visibility. EASY ADMIN & FAST DEPLOYMENT 100% Salesforce-native—no connectors or middleware. Configure with clicks, not code, and launch in days. Admins manage routing, reporting, and AI automation from one pane of glass. - Native dashboards and reports in Salesforce for full visibility. - Click-to-configure call flows, digital routing, and AI prompts. FLEXIBLE TELEPHONY & RELIABILITY Use existing telephony, connect Microsoft Teams, or run on Natterbox cloud calling with enterprise-grade reliability. SECURITY & SCALE Enterprise-grade security, role-based controls, and compliant recording. Designed to scale globally while delivering always-on service.

Top keywords

ai6×3.90%
digital3×1.95%
salesforce3×1.95%
scale3×1.95%
conversational2×1.30%
enterprise-grade2×1.30%
fast2×1.30%
full2×1.30%
full visibility2×1.30%
reliability2×1.30%
routing2×1.30%
salesforce-native2×1.30%

Jabra for Salesforce

The Jabra for Salesforce app is a companion app to unleash the full power of Jabra headsets, which offer industry-leading microphones, noise cancellation and comfort. With the app installed, Salesforce users can also: 1) Control voice calls in Salesforce using their Jabra device, (also known as Remote call control). This leads to fewer dropped calls, reduced average handling time, less agent time out of queue, and generally simpler call handling which enables agents to focus on the call itself. 2) Receive hints during voice calls via a live widget on how to improve the quality of their conversation. The Jabra headset uses sensors to provide insight on the agent’s surroundings whether working from a controlled office environment or remotely. Please note that app features available depend on the specific Jabra headset model used and requires Amazon Connect integrated as telephony platform. For full details on this and system requirements, see the Admin Guide available below, reach out to your Jabra representative or contact Jabra sales for more information.

Top keywords

jabra7×4.14%
call3×1.78%
calls3×1.78%
salesforce3×1.78%
agent2×1.18%
available2×1.18%
control2×1.18%
full2×1.18%
handling2×1.18%

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics vs Jabra for Salesforce

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics

1. Listing metadata

Jabra for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics · 2 changes

Jabra for Salesforce · 1 changes

9. App details

Frequently asked

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Should I choose Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics or Jabra for Salesforce?

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