Natterbox | vs Global Call — Salesforce

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice vs Global Call Forwarding Softphone

Side-by-side comparison · 24 data points

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

4.8·211reviews

Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.

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1. Listing metadata

Field-level data

	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	Global Call Forwarding Softphone
Tagline	“Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.”251 chars	“Empower your sales and support teams with the Global Call Forwarding Softphone. Make and receive calls, enable international calling, auto log call data, log calls, access voicemails and recordings, and keep customer data updated—all within Salesforce!”252 chars
Description	1163 / 2000 chars58% used	1153 / 2000 chars58% used
Screenshots	—	—
Languages	nlenfifrde+8 more	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Natterbox

At a glance

8 metrics · auto-computed

Feature comparison between Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice and Global Call Forwarding Softphone
Metric	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	Global Call Forwarding Softphone
Rating	4.8 ★	—
Total reviews	211	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	6	★ 7
Languages	13 supported	16 supported
Listed since	May 2017	Feb 2025

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice is the stronger choice for most Salesforce AppExchange admins — 4.8★ vs Global Call Forwarding Softphone's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice at paid, Global Call Forwarding Softphone at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the larger user base (211 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Global Call Forwarding Softphone's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice; mid-market and enterprise admins with specific feature requirements should evaluate both — Global Call Forwarding Softphone's 0-review base may include the workflow context that matches your specific use case better than Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice audit • Global Call Forwarding Softphone audit

Listed	May 6, 2017	February 17, 2025

Last updated	—	—

3. Features

As listed by each developer

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AGENTIC AI FOR SALESFORCE CONTACT CENTER Automate conversations across voice, SMS, and WhatsApp with AI Assistants. Use AI Agents to complete Salesforce tasks, progress cases, and free teams for high-value work.
OMNI-CHANNEL MESSAGING (SMS + WHATSAPP) Engage customers on their preferred channels. Manage SMS and WhatsApp natively in Salesforce with full history, seamless handoffs, and Automated Messages to keep customers updated.
NATIVE TELEPHONY PARTNER FOR SALESFORCE VOICE Make voice a digital channel by connecting to Service Cloud Voice. Keep your provider, integrate with Microsoft Teams, or use Natterbox cloud PBX for full flexibility and control.
CLICKS NOT CODE CX IVR BUILDER Use CRM data with a drag-and-drop IVR builder to design seamless inbound CX in Salesforce. Handle call volume, improve first call resolution, and raise CSAT—all with clicks, not code.
SPEECH ANALYTICS & COACHING Transcribe and analyze calls with AI-powered sentiment and speech analytics. Identify trends, surface agent recommendations, and improve coaching efficiency to boost FCR and CSAT.
100% SALESFORCE-NATIVE & EASY ADMIN Built entirely on Salesforce with clicks-not-code setup. No connectors or middleware required—admins manage routing, reporting, and AI automation directly in Salesforce.

Global Call Forwarding Softphone

Effortless Communication Centralize inbound and outbound calls and voicemails inside Salesforce.
Seamless Salesforce CTI Make and receive calls, receive voicemails, and capture call details—all directly in Salesforce with minimal setup.
CRM-Driven Insights Gain a 360° view of customer interactions with logs, voicemails, recordings, and more
Integrated Business Calling Streamline your sales and support with local and international calling functionality.
Intelligent Lead Capture Create new leads instantly from any call interaction with the GCF-Salesforce phone integration.
Smart Automation Instantly update contact records and call logs, eliminating manual entry.
Enhanced Productivity & Collaboration Empower your agents with an intuitive, unified communication experience.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	Global Call Forwarding Softphone
enterprise scale	#1	Not ranked
cloud voice	#2	Not ranked
ai agent	#3	Not ranked
lead capture	Not ranked	#68

6. App details

Long-form description · keyword frequency

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AI-POWERED, SALESFORCE-NATIVE CONTACT CENTER Unite voice, SMS, and WhatsApp with Conversational + Agentic AI. Deliver fast, consistent answers while your teams work entirely in Salesforce. CONVERSATIONAL AI FOR VOICE & DIGITAL Deploy AI Assistants for routine inquiries and AI Agents to complete Salesforce tasks like updates, follow-ups, and booking changes. AUTOMATE DIGITAL CHANNELS AT SCALE Send reminders and notifications automatically, and manage SMS + WhatsApp in one Unified Inbox with full visibility. EASY ADMIN & FAST DEPLOYMENT 100% Salesforce-native—no connectors or middleware. Configure with clicks, not code, and launch in days. Admins manage routing, reporting, and AI automation from one pane of glass. - Native dashboards and reports in Salesforce for full visibility. - Click-to-configure call flows, digital routing, and AI prompts. FLEXIBLE TELEPHONY & RELIABILITY Use existing telephony, connect Microsoft Teams, or run on Natterbox cloud calling with enterprise-grade reliability. SECURITY & SCALE Enterprise-grade security, role-based controls, and compliant recording. Designed to scale globally while delivering always-on service.

Top keywords

ai6×3.90%
digital3×1.95%
salesforce3×1.95%
scale3×1.95%
conversational2×1.30%
enterprise-grade2×1.30%
fast2×1.30%
full2×1.30%
full visibility2×1.30%
reliability2×1.30%
routing2×1.30%
salesforce-native2×1.30%

Global Call Forwarding Softphone

Trusted by 2,000+ customers worldwide, Global Call Forwarding (GCF) provides reliable international calling and advanced call management for global businesses. The Global Call Forwarding Softphone brings all your communication tools directly into Salesforce. Make and receive calls, access voicemails, and automatically log every call detail to leads and contacts. Engineered for efficiency, this solution allows sales and support teams to handle phone communications and boost agent productivity within Salesforce seamlessly. • Large inventory of local, international, and toll-free numbers from 160+ countries • 20+ business calling features including click-to-dial, IVR, advanced routing, AI insights, and more • Long-term relationships with Tier-1 carriers across the globe • Out-of-the-box, no-code setup; start communicating with customers quickly • 24/7 tech support and dedicated account management Enjoy an intuitive call management interface, real-time collaboration, and actionable insights that drive smarter business decisions. Book a demo or start your free trial here: https://www.globalcallforwarding.com/integrations/salesforce/

Top keywords

call5×3.33%
global3×2.00%
management3×2.00%
salesforce3×2.00%
advanced2×1.33%
business2×1.33%
call forwarding2×1.33%
call management2×1.33%

Frequently asked

Common questions about this comparison

Is Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Global Call Forwarding Softphone cheaper?

Both Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice and Global Call Forwarding Softphone offer paid plans only. Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice starts at paid; Global Call Forwarding Softphone starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Global Call Forwarding Softphone?

AppRanks cannot separate these two on rating, because neither publishes one. Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice does carry the larger published review base (211 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Global Call Forwarding Softphone?

Both apps are one-click installs from the Salesforce AppExchange. Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the deeper published review base (211 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (211 reviews). Global Call Forwarding Softphone typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice vs Global Call Forwarding Softphone

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

1. Listing metadata

Global Call Forwarding Softphone

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Global Call Forwarding Softphone cheaper?

Should I choose Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Global Call Forwarding Softphone?

Which is faster to set up, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Global Call Forwarding Softphone?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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