Which works better for small vs large Salesforce AppExchange admins?

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (211 reviews). Webex App for Salesforce typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Natterbox | vs Webex App for — Salesforce

Webex App for Salesforce vs Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

Side-by-side comparison · 24 data points

Webex App for Salesforce

4.0·1reviews

The Webex app for Salesforce allows Salesforce users to easily use Webex calling, meetings, messaging, and webinars from within Salesforce without requiring context switching between multiple apps. Admins can tailor the process as per their organizational

salesforcefree_to_install

Change

1. Listing metadata

Field-level data

	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	Webex App for Salesforce
Tagline	“Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.”251 chars	“The Webex app for Salesforce allows Salesforce users to easily use Webex calling, meetings, messaging, and webinars from within Salesforce without requiring context switching between multiple apps. Admins can tailor the process as per their organizational”255 chars
Description	1163 / 2000 chars58% used	1081 / 2000 chars54% used
Screenshots	—	—
Languages	nlenfifrde+8 more	en
Platforms	Salesforce	Salesforce
Developer	Natterbox	Cisco Systems, Inc

At a glance

8 metrics · auto-computed

Feature comparison between Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice and Webex App for Salesforce
Metric	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	Webex App for Salesforce
Rating	★ 4.8 ★	4.0 ★
Total reviews	★ 211	1
Free plan	—	★ Yes
Pricing	paid	free_to_install
Pricing tiers	2 tiers	—
Listed features	★ 6	4
Languages	13 supported	1 supported
Listed since	May 2017	May 2023

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice is the stronger choice for most Salesforce AppExchange admins — 4.8★ vs Webex App for Salesforce's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Webex App for Salesforce offers a free tier (free_to_install) while Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the larger user base (211 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Webex App for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice; mid-market and enterprise admins with specific feature requirements should evaluate both — Webex App for Salesforce's 1-review base may include the workflow context that matches your specific use case better than Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice audit • Webex App for Salesforce audit

Listed	May 6, 2017	May 2, 2023

Last updated	—	—

3. Features

As listed by each developer

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AGENTIC AI FOR SALESFORCE CONTACT CENTER Automate conversations across voice, SMS, and WhatsApp with AI Assistants. Use AI Agents to complete Salesforce tasks, progress cases, and free teams for high-value work.
OMNI-CHANNEL MESSAGING (SMS + WHATSAPP) Engage customers on their preferred channels. Manage SMS and WhatsApp natively in Salesforce with full history, seamless handoffs, and Automated Messages to keep customers updated.
NATIVE TELEPHONY PARTNER FOR SALESFORCE VOICE Make voice a digital channel by connecting to Service Cloud Voice. Keep your provider, integrate with Microsoft Teams, or use Natterbox cloud PBX for full flexibility and control.
CLICKS NOT CODE CX IVR BUILDER Use CRM data with a drag-and-drop IVR builder to design seamless inbound CX in Salesforce. Handle call volume, improve first call resolution, and raise CSAT—all with clicks, not code.
SPEECH ANALYTICS & COACHING Transcribe and analyze calls with AI-powered sentiment and speech analytics. Identify trends, surface agent recommendations, and improve coaching efficiency to boost FCR and CSAT.
100% SALESFORCE-NATIVE & EASY ADMIN Built entirely on Salesforce with clicks-not-code setup. No connectors or middleware required—admins manage routing, reporting, and AI automation directly in Salesforce.

Webex App for Salesforce

Calling – Make outbound calls or receive inbound calls (phone/video) from within Salesforce. Log call details and associate to Salesforce object for future reference. Access Salesforce information related to the caller for quick context.
Meetings – Schedule, start, and join meetings directly from Salesforce. Link meetings to Salesforce objects automatically and access meetings, along with recordings and transcripts, via the Webex Meetings component.
Messaging – Chat with teammates directly from Salesforce and create new spaces linked to Salesforce objects. Using the Webex Spaces component, access existing spaces to communicate.
Webinars – See lists of upcoming and past webinars, and easily import Webex webinar registrant data into Salesforce Campaigns to further enhance campaign analytics.

Keyword	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	Webex App for Salesforce
calling	#7	#7

6. App details

Long-form description · keyword frequency

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AI-POWERED, SALESFORCE-NATIVE CONTACT CENTER Unite voice, SMS, and WhatsApp with Conversational + Agentic AI. Deliver fast, consistent answers while your teams work entirely in Salesforce. CONVERSATIONAL AI FOR VOICE & DIGITAL Deploy AI Assistants for routine inquiries and AI Agents to complete Salesforce tasks like updates, follow-ups, and booking changes. AUTOMATE DIGITAL CHANNELS AT SCALE Send reminders and notifications automatically, and manage SMS + WhatsApp in one Unified Inbox with full visibility. EASY ADMIN & FAST DEPLOYMENT 100% Salesforce-native—no connectors or middleware. Configure with clicks, not code, and launch in days. Admins manage routing, reporting, and AI automation from one pane of glass. - Native dashboards and reports in Salesforce for full visibility. - Click-to-configure call flows, digital routing, and AI prompts. FLEXIBLE TELEPHONY & RELIABILITY Use existing telephony, connect Microsoft Teams, or run on Natterbox cloud calling with enterprise-grade reliability. SECURITY & SCALE Enterprise-grade security, role-based controls, and compliant recording. Designed to scale globally while delivering always-on service.

Top keywords

ai6×3.90%
digital3×1.95%
salesforce3×1.95%
scale3×1.95%
conversational2×1.30%
enterprise-grade2×1.30%
fast2×1.30%
full2×1.30%
full visibility2×1.30%
reliability2×1.30%
routing2×1.30%
salesforce-native2×1.30%

Webex App for Salesforce

The Webex App for Salesforce enables sales and service professionals to collaborate cross-functionally without frequent context switching. The messaging capabilities improve communication by removing barriers to space creation, ensuring traceability and facilitation of conversations, and automating updates. The meetings features allow users to quickly gain context from past meetings, hold ad-hoc or scheduled conversations with colleagues, and plan their upcoming schedule with prospective customers. With outbound calling, users such as sales reps can call leads or contacts directly from Salesforce and log call details for tracking. With inbound calling, users such as customer support agents can quickly gain context before answering the phone, access relevant information with minimal clicks, and seamlessly capture notes. In addition, upcoming and past Webex webinars can be viewed, and the Webinar registrant data can be easily imported directly into Salesforce Campaigns. Learn more at https://help.webex.com/en-us/article/nthxjg2/Integrate-Salesforce-with-Webex-App

Top keywords

context3×2.04%
salesforce3×2.04%
users3×2.04%
webex3×2.04%
call2×1.36%
calling2×1.36%
calling users2×1.36%
conversations2×1.36%
directly

Webex App for Salesforce vs Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

Webex App for Salesforce

1. Listing metadata

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Webex App for Salesforce cheaper?

Which has better reviews, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Webex App for Salesforce?

Should I choose Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Webex App for Salesforce?

Which is faster to set up, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Webex App for Salesforce?

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