Which has better reviews, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center?

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the higher average rating (4.8★ from 211 reviews) compared to Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center (4.4★ from 10 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center?

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice holds the higher average rating (4.8★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center?

Both apps are one-click installs from the Salesforce AppExchange. Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the deeper published review base (211 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (211 reviews). Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center typically suits early-stage and growth-mode teams based on its published review base (10 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice and Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center?

Migration support varies by app and category. Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice and Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Natterbox | vs Ozonetel Omnichannel — Salesforce

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice vs Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center

Side-by-side comparison · 24 data points

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

4.8·211reviews

Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.

salesforcepaid

1. Listing metadata

Field-level data

	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center
Tagline	“Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.”251 chars	“Deep CTI \| Unified View \| Click to Dial \| Auto Dialers \| Advanced IVR \| ACD \| AI Voice Bots\| Skill-based Routing \|Screen Recordings \| Live Monitoring \| SMS Ultrafast deployment in 24hrs Operate from anywhere Open API for customization”237 chars
Description	1163 / 2000 chars58% used	937 / 2000 chars47% used
Screenshots	—	—
Languages	nlenfifrde+8 more	en
Platforms	Salesforce	Salesforce
Developer	Natterbox	Ozonetel

At a glance

8 metrics · auto-computed

Feature comparison between Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice and Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center
Metric	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center
Rating	★ 4.8 ★	4.4 ★
Total reviews	★ 211	10
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 6	3
Languages	13 supported	1 supported
Listed since	May 2017	Aug 2019

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice is the stronger choice for most Salesforce AppExchange admins — 4.8★ vs Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice at paid, Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the larger user base (211 reviews vs 10), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice; mid-market and enterprise admins with specific feature requirements should evaluate both — Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center's 10-review base may include the workflow context that matches your specific use case better than Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice audit • Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center audit

Listed	May 6, 2017	August 27, 2019

Last updated	—	—

3. Features

As listed by each developer

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AGENTIC AI FOR SALESFORCE CONTACT CENTER Automate conversations across voice, SMS, and WhatsApp with AI Assistants. Use AI Agents to complete Salesforce tasks, progress cases, and free teams for high-value work.
OMNI-CHANNEL MESSAGING (SMS + WHATSAPP) Engage customers on their preferred channels. Manage SMS and WhatsApp natively in Salesforce with full history, seamless handoffs, and Automated Messages to keep customers updated.
NATIVE TELEPHONY PARTNER FOR SALESFORCE VOICE Make voice a digital channel by connecting to Service Cloud Voice. Keep your provider, integrate with Microsoft Teams, or use Natterbox cloud PBX for full flexibility and control.
CLICKS NOT CODE CX IVR BUILDER Use CRM data with a drag-and-drop IVR builder to design seamless inbound CX in Salesforce. Handle call volume, improve first call resolution, and raise CSAT—all with clicks, not code.
SPEECH ANALYTICS & COACHING Transcribe and analyze calls with AI-powered sentiment and speech analytics. Identify trends, surface agent recommendations, and improve coaching efficiency to boost FCR and CSAT.
100% SALESFORCE-NATIVE & EASY ADMIN Built entirely on Salesforce with clicks-not-code setup. No connectors or middleware required—admins manage routing, reporting, and AI automation directly in Salesforce.

Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center

Run Omnichannel Contact Center within Salesforce Make & take calls within Salesforce with a unified view. Voice, chat, and SMS support - All within Salesforce. Single sign-on, screen pop, unified window, click to dial, and auto call logging.
Empowered Workforce. Effortlessly orchestrate IVR flow with no coding. Leverage AI technology to automate workflow. 70+ reports, AI-powered speech analytics, live dashboard & screen recording for impeccable supervision & decision making.
Unlock Critical Business Value That Impacts Bottomline. Faster time to market with 24hrs deployment. Zero coding. Zero CAPEX. Operate from anywhere. 99.99% uptime. HIPAA Compliant contact center solution with 24x7 white-glove support

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center
contact	#60	#84
contact form	#65	#103

6. App details

Long-form description · keyword frequency

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AI-POWERED, SALESFORCE-NATIVE CONTACT CENTER Unite voice, SMS, and WhatsApp with Conversational + Agentic AI. Deliver fast, consistent answers while your teams work entirely in Salesforce. CONVERSATIONAL AI FOR VOICE & DIGITAL Deploy AI Assistants for routine inquiries and AI Agents to complete Salesforce tasks like updates, follow-ups, and booking changes. AUTOMATE DIGITAL CHANNELS AT SCALE Send reminders and notifications automatically, and manage SMS + WhatsApp in one Unified Inbox with full visibility. EASY ADMIN & FAST DEPLOYMENT 100% Salesforce-native—no connectors or middleware. Configure with clicks, not code, and launch in days. Admins manage routing, reporting, and AI automation from one pane of glass. - Native dashboards and reports in Salesforce for full visibility. - Click-to-configure call flows, digital routing, and AI prompts. FLEXIBLE TELEPHONY & RELIABILITY Use existing telephony, connect Microsoft Teams, or run on Natterbox cloud calling with enterprise-grade reliability. SECURITY & SCALE Enterprise-grade security, role-based controls, and compliant recording. Designed to scale globally while delivering always-on service.

Top keywords

ai6×3.90%
digital3×1.95%
salesforce3×1.95%
scale3×1.95%
conversational2×1.30%
enterprise-grade2×1.30%
fast2×1.30%
full2×1.30%
full visibility2×1.30%
reliability2×1.30%
routing2×1.30%
salesforce-native2×1.30%

Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center

Omnichannel Contact Center Predictive, Progressive, and Preview dialers. Advanced campaign management, call analytics, and skill-based routing. Automatic Call Distribution (ACD) for calls, chats, and text messages. Drag & Drop IVR Designer for codeless, on-demand IVR deployment. Self Service and Conversational IVR for immediate engagement. Live dashboards with screen recording functionality. Natural Language Recognition, Speech Analytics, AI Voice Bots for improved CX. A Unique Website Chat+Call Widget Reach out to prospective customers faster with our unique widget. Web leads can simply click to connect with a sales representative using our simultaneous voice plus chat window. Multiple Go-to-Cloud Options with BYOC benefit Already have a legacy PBX? Or happy with your existing telecom provider? Ozonetel CloudAgent bridges your existing legacy PBX with Salesforce. And optionally integrates with any telecom trunk.

Top keywords

call3×2.34%
ivr3×2.34%
analytics2×1.56%
chat2×1.56%
existing2×1.56%
legacy2×1.56%
legacy pbx2×1.56%
pbx2×1.56%
telecom2×1.56%

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice vs Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

1. Listing metadata

Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center cheaper?

Which has better reviews, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center?

Should I choose Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center?

Which is faster to set up, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice and Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center?