Should I choose Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial?

AppRanks cannot separate these two on rating, because neither publishes one. Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice does carry the larger published review base (211 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial?

Both apps are one-click installs from the Salesforce AppExchange. Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the deeper published review base (211 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (211 reviews). GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice and GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial?

Migration support varies by app and category. Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice and GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Natterbox | vs GoContact CTI Plugin — Salesforce

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice vs GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial

Side-by-side comparison · 24 data points

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

4.8·211reviews

Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.

salesforcepaid

1. Listing metadata

Field-level data

	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	GoContact CTI Plugin for Salesforce \| Telephony \| Click-to Dial
Tagline	“Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.”251 chars	“The CTI (Computer Telephony Integration) Plugin is GoContact platform’s Voice channel that was developed for Salesforce integration to allow Agents calls contextualization when interacting with client Accounts.”210 chars
Description	1163 / 2000 chars58% used	1095 / 2000 chars55% used
Screenshots	—	—
Languages	nlenfifrde+8 more	enpt
Platforms	Salesforce	Salesforce
Developer	Natterbox	GoContact

At a glance

8 metrics · auto-computed

Feature comparison between Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice and GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial
Metric	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	GoContact CTI Plugin for Salesforce \| Telephony \| Click-to Dial
Rating	4.8 ★	—
Total reviews	211	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 6	3
Languages	13 supported	2 supported
Listed since	May 2017	Sep 2019

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice is the stronger choice for most Salesforce AppExchange admins — 4.8★ vs GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice at paid, GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the larger user base (211 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice; mid-market and enterprise admins with specific feature requirements should evaluate both — GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial's 0-review base may include the workflow context that matches your specific use case better than Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice audit • GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial audit

Listed	May 6, 2017	September 12, 2019

Last updated	—	—

3. Features

As listed by each developer

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AGENTIC AI FOR SALESFORCE CONTACT CENTER Automate conversations across voice, SMS, and WhatsApp with AI Assistants. Use AI Agents to complete Salesforce tasks, progress cases, and free teams for high-value work.
OMNI-CHANNEL MESSAGING (SMS + WHATSAPP) Engage customers on their preferred channels. Manage SMS and WhatsApp natively in Salesforce with full history, seamless handoffs, and Automated Messages to keep customers updated.
NATIVE TELEPHONY PARTNER FOR SALESFORCE VOICE Make voice a digital channel by connecting to Service Cloud Voice. Keep your provider, integrate with Microsoft Teams, or use Natterbox cloud PBX for full flexibility and control.
CLICKS NOT CODE CX IVR BUILDER Use CRM data with a drag-and-drop IVR builder to design seamless inbound CX in Salesforce. Handle call volume, improve first call resolution, and raise CSAT—all with clicks, not code.
SPEECH ANALYTICS & COACHING Transcribe and analyze calls with AI-powered sentiment and speech analytics. Identify trends, surface agent recommendations, and improve coaching efficiency to boost FCR and CSAT.
100% SALESFORCE-NATIVE & EASY ADMIN Built entirely on Salesforce with clicks-not-code setup. No connectors or middleware required—admins manage routing, reporting, and AI automation directly in Salesforce.

GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial

GoContact’s Plugin was designed from scratch with the goal of making the most of the reduced work area and maximizing its functionalities from the agent standpoint.
Salesforce platform integration allows to automatize agents and business daily processes by contextualizing all interactions with respective Salesforce clients and by storing such interactions into accounts as cases..
This plugin can also reflect Salesforce agent status (busy, available, etc.) and launch calls (Click to Dial) according to statuses directly from Salesforce to the Plugin in GoContact.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	GoContact CTI Plugin for Salesforce \| Telephony \| Click-to Dial
enterprise scale	#1	Not ranked
cloud voice	#2	Not ranked
ai agent	#3	Not ranked

6. App details

Long-form description · keyword frequency

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AI-POWERED, SALESFORCE-NATIVE CONTACT CENTER Unite voice, SMS, and WhatsApp with Conversational + Agentic AI. Deliver fast, consistent answers while your teams work entirely in Salesforce. CONVERSATIONAL AI FOR VOICE & DIGITAL Deploy AI Assistants for routine inquiries and AI Agents to complete Salesforce tasks like updates, follow-ups, and booking changes. AUTOMATE DIGITAL CHANNELS AT SCALE Send reminders and notifications automatically, and manage SMS + WhatsApp in one Unified Inbox with full visibility. EASY ADMIN & FAST DEPLOYMENT 100% Salesforce-native—no connectors or middleware. Configure with clicks, not code, and launch in days. Admins manage routing, reporting, and AI automation from one pane of glass. - Native dashboards and reports in Salesforce for full visibility. - Click-to-configure call flows, digital routing, and AI prompts. FLEXIBLE TELEPHONY & RELIABILITY Use existing telephony, connect Microsoft Teams, or run on Natterbox cloud calling with enterprise-grade reliability. SECURITY & SCALE Enterprise-grade security, role-based controls, and compliant recording. Designed to scale globally while delivering always-on service.

Top keywords

ai6×3.90%
digital3×1.95%
salesforce3×1.95%
scale3×1.95%
conversational2×1.30%
enterprise-grade2×1.30%
fast2×1.30%
full2×1.30%
full visibility2×1.30%
reliability2×1.30%
routing2×1.30%
salesforce-native2×1.30%

GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial

Salesforce Lightning Omnichannel Salesforce integration for all communication channels. GoContact has all the channels you need natively integrated: Voice, Tickets, Webchat and Social Networks Integration with External Telephone System Total integration with any existing call Centre at clients premises or GoContact. Competitive calling cost with free Inbound Competitive prices for national and international calls with free inbound and GoContact integration with Salesforce. Fixed and Mobile DDIs Possibility of using Fixed or Mobile DDIs in your calls. Reporting and Call Scripts Real-time business insights and flexible, comprehensive construction of service model. Quality module with recording Integrated employee assessment with recording option. Power and predictive dialler Power and Predictive diallers with automatic call recycling that increases conversion rates. Automatic IVR Campaigns IVR campaigns allow to make calls to customers without requiring agents. Single Support Center From telecom to operation and reporting, everything is combined in a single support system.

Top keywords

integration4×2.72%
call3×2.04%
calls3×2.04%
gocontact3×2.04%
salesforce3×2.04%
automatic2×1.36%
campaigns2×1.36%
channels2×1.36%

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice vs GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

1. Listing metadata

GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial cheaper?

Should I choose Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial?

Which is faster to set up, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice and GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial?