Which has better reviews, Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Which is faster to set up, Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics has more onboarding documentation maturity (210 reviews vs 10), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics and Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

AppRanks

Natterbox - AI vs Samespace CTI | — Salesforce

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics vs Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording

Side-by-side comparison · 24 data points

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics

4.8·210reviews

Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.

Shopifypaid

1. Listing metadata

Field-level data

	Natterbox - AI Contact Center \| AI Agents \| Voice \| SMS \| WhatsApp \| Analytics	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording
Tagline	“Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.”251 chars	“Samespace docks right inside Salesforce with native integration and instantly makes your sales and support teams twice as productive with automation and streamlined workflows. Dialer, IVR, chat, and AI-powered analytics all in one affordable package.”250 chars
Description	1163 / 2000 chars58% used	1091 / 2000 chars55% used
Screenshots	—	—
Languages	nlenfifrde+8 more	en
Platforms	Shopify	Shopify
Developer	Natterbox	Samespace Inc

At a glance

9 metrics · auto-computed

Feature comparison between Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics and Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording
Metric	Natterbox - AI Contact Center \| AI Agents \| Voice \| SMS \| WhatsApp \| Analytics	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording
Rating	4.8 ★	★ 5.0 ★
Total reviews	★ 210	10
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 6	3
Languages	13 supported	1 supported
Listed since	May 2017	Nov 2020

AppRanks verdict

Generated from live data on this page

Listed	May 6, 2017	November 11, 2020

Last updated	—	—

3. Features

As listed by each developer

AGENTIC AI FOR SALESFORCE CONTACT CENTER Automate conversations across voice, SMS, and WhatsApp with AI Assistants. Use AI Agents to complete Salesforce tasks, progress cases, and free teams for high-value work.
OMNI-CHANNEL MESSAGING (SMS + WHATSAPP) Engage customers on their preferred channels. Manage SMS and WhatsApp natively in Salesforce with full history, seamless handoffs, and Automated Messages to keep customers updated.
NATIVE TELEPHONY PARTNER FOR SALESFORCE VOICE Make voice a digital channel by connecting to Service Cloud Voice. Keep your provider, integrate with Microsoft Teams, or use Natterbox cloud PBX for full flexibility and control.
CLICKS NOT CODE CX IVR BUILDER Use CRM data with a drag-and-drop IVR builder to design seamless inbound CX in Salesforce. Handle call volume, improve first call resolution, and raise CSAT—all with clicks, not code.
SPEECH ANALYTICS & COACHING Transcribe and analyze calls with AI-powered sentiment and speech analytics. Identify trends, surface agent recommendations, and improve coaching efficiency to boost FCR and CSAT.
100% SALESFORCE-NATIVE & EASY ADMIN Built entirely on Salesforce with clicks-not-code setup. No connectors or middleware required—admins manage routing, reporting, and AI automation directly in Salesforce.

2x Productivity We allow you to easily automate many aspects of your agents’ workflows, such as eliminating manual data entry, so they can DOUBLE their conversations and boost productivity across the board.
Superior User Experience We’re quicker to set up and start using, with a simple Drag and Drop setup, no developers required.
AI Powered Analytics Access crucial data on what your customers are saying during calls including feedback on your product, as well as mentions of competitors, so you can implement changes to make improvements across the board.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Natterbox - AI Contact Center \| AI Agents \| Voice \| SMS \| WhatsApp \| Analytics	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording
contact	#7	#104

9. App details

Long-form description · keyword frequency

AI-POWERED, SALESFORCE-NATIVE CONTACT CENTER Unite voice, SMS, and WhatsApp with Conversational + Agentic AI. Deliver fast, consistent answers while your teams work entirely in Salesforce. CONVERSATIONAL AI FOR VOICE & DIGITAL Deploy AI Assistants for routine inquiries and AI Agents to complete Salesforce tasks like updates, follow-ups, and booking changes. AUTOMATE DIGITAL CHANNELS AT SCALE Send reminders and notifications automatically, and manage SMS + WhatsApp in one Unified Inbox with full visibility. EASY ADMIN & FAST DEPLOYMENT 100% Salesforce-native—no connectors or middleware. Configure with clicks, not code, and launch in days. Admins manage routing, reporting, and AI automation from one pane of glass. - Native dashboards and reports in Salesforce for full visibility. - Click-to-configure call flows, digital routing, and AI prompts. FLEXIBLE TELEPHONY & RELIABILITY Use existing telephony, connect Microsoft Teams, or run on Natterbox cloud calling with enterprise-grade reliability. SECURITY & SCALE Enterprise-grade security, role-based controls, and compliant recording. Designed to scale globally while delivering always-on service.

Top keywords

ai6×3.90%
digital3×1.95%
salesforce3×1.95%
scale3×1.95%
conversational2×1.30%
enterprise-grade2×1.30%
fast2×1.30%
full2×1.30%
full visibility2×1.30%
reliability2×1.30%
routing2×1.30%
salesforce-native2×1.30%

Automate All Time-Wasting Tasks Our cutting edge automation saves your reps time-wasting tasks, like manual data entry, freeing them up to engage more customers and increase productivity 2x. Route Every Call Dynamically Connect prospects to the right reps, the first time, every time. Our dynamic routing directs leads based on anything you know about the caller, including lead source, campaign, past interaction history, and more. Real-Time Coaching and Monitoring Get your sales reps the help they need when they need it using our live monitoring and coaching. You’ll see what each rep is up to so you can monitor their activity and assist your team when needed, even during live calls. Raise Your Call IQ Add intelligence to your calls before they’re answered. Provide personalized customer service by automatically fetching data from any Salesforce object, and use it to dynamically route the conversation to the best available agent. Turbocharge Your Outbound Your sales team will love our automated dialer, following up leads and prospecting for new ones easier than ever before.

Top keywords

reps3×1.73%
call2×1.16%
calls2×1.16%
coaching2×1.16%
data2×1.16%
dynamically2×1.16%
leads2×1.16%
live2×1.16%
monitoring2×

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics vs Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics

1. Listing metadata

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics · 2 changes

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording · 1 changes

9. App details

Frequently asked

Is Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording cheaper?

Which has better reviews, Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Should I choose Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics and Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?