Side-by-side comparison · 24 data points
Connect your survey data with Salesforce to drive results for your business. Automatically send surveys after key interactions and take real-time action on feedback. Enrich customer and prospect data by syncing survey responses into Salesforce.
| SurveyMonkey for Salesforce | CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey | |
|---|---|---|
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| Description | ||
| Screenshots | — | — |
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CXIQ is a native Salesforce feedback collection & analysis platform that provides a 360-degree view of your customer journey. Easily capture customer feedback at multiple touchpoints. No hidden fees, no additional platforms, fully supported set up!
| Metric | SurveyMonkey for Salesforce | CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey |
|---|---|---|
| Rating | 4.5 ★ | ★ 5.0 ★ |
| Total reviews | ★ 69 | 2 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | — | 1 tier |
| Listed features | ★ 6 | 3 |
| Review velocity (30d) | 0 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Aug 2022 | Aug 2021 |
Based on the data on this page, CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs SurveyMonkey for Salesforce's 4.5★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: SurveyMonkey for Salesforce at paid, CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage admins who need fast install and low risk should default to CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey; mid-market and enterprise admins with specific feature requirements should evaluate both — SurveyMonkey for Salesforce's 69-review base may include the workflow context that matches your specific use case better than CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SurveyMonkey for Salesforce audit • CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey audit
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| Keyword | SurveyMonkey for Salesforce | CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey |
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| customer effort score | #6 | #2 |
| effort score ces | #7 | #2 |
| net promoter score | #8 | #2 |
| customer feedback | #4 | #6 |
| deeper insights | #10 | #12 |
| Signal | SurveyMonkey for Salesforce | CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey |
|---|---|---|
| Average rating | 4.5 ★ (69) | 5.0 ★ (2) |
| Rating distribution | 50% 450% 350% 20% 10% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +0 | — |
| Reviews · last 90 days | +2 | — |
Both SurveyMonkey for Salesforce and CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey offer paid plans only. SurveyMonkey for Salesforce starts at paid; CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey starts at paid. Compare the per-tier features in the Pricing section above before committing.
CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey has the higher average rating (5.0★ from 2 reviews) compared to SurveyMonkey for Salesforce (4.5★ from 69 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey holds the higher average rating (5.0★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. SurveyMonkey for Salesforce has the deeper published review base (69 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
I love using it Helps us from having to login separate and use it
Frustrating migration experience SurveyMonkey works reasonably well overall, but our migration experience was frustrating. We had been using GetFeedback and were informed that we needed to migrate to SurveyMonkey. During the migration, we discovered that SurveyMonkey could not place a complete survey response—includi
No reviews yet.
SurveyMonkey for Salesforce typically suits early-stage and growth-mode teams based on its published review base (69 reviews). CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. SurveyMonkey for Salesforce and CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.