SurveyMonkey for Salesforce

Coming from GetFeedback, you can tell who was better, vs who was simply first We were happy GetFeedback customers and to their credit, the very nice account management team let us drag our feet as long as possible before forcing the monopolistic move to SurveyMonkey, who acquired GF. But even with two years' worth of post-acquisition time to catch up to the competitor they ate, they're still behind with some rather odd quirks. Benefit of the doubt, maybe it's because they serve a much larger customer base and can't focus of Salesforce solutioning. For example, all our survey emails used to start with an embedded Choice question. But SurveyMonkey doesn't ALLOW that as a Question 1, unless you call it a QUIZ question. But if you do that, your customer is faced with a "score" at the end that YOU CAN'T TURN OFF. So we had to compromise on a star rating instead, just to get a numbered value out of it for dashboards. Likewise, it doesn't support more than one "Final Page" like GF did meaning you have pretend a plain text page is like an alternate ending page by adding escape logic to it, to not visit the REAL end page for the OTHER path of questioning. And speaking of the Logic interface - - like, you'd assume this big logic block represents what happens after the slide above right? When decisions happen? No, surprise, its about the question below! It's like learning to read manga. And overall, the interface just isn't as good to you as GF's. Like you build it over here, but then to integrate it you click your USER AVATAR to get to the external system settings? And it hides the Survey name from you? What?? Plus, you can't undo changes, every edit is auto-saved so tread carefully! Look it's not terrible, we've managed the transition and rebuilding all the reporting, and at least it DOES generate Outbound Messages automatically like GF did, thank goodness.

I love using it Helps us from having to login separate and use it

Frustrating migration experience SurveyMonkey works reasonably well overall, but our migration experience was frustrating. We had been using GetFeedback and were informed that we needed to migrate to SurveyMonkey. During the migration, we discovered that SurveyMonkey could not place a complete survey response—including all questions and answers—into a single Salesforce object field, as GetFeedback could. We asked whether this functionality could be added, but were told that because no other customers had requested it, it would likely be months before it was even considered. That left us with two options: redesign all of our Salesforce survey reporting or build the functionality ourselves. We chose the latter. Two custom fields, one Salesforce Flow, an Apex batch class, and a test class later, we were finally able to capture the full survey response in a single Salesforce field. The app itself works adequately, but the migration was not smooth, and we were disappointed that functionality we relied on in GetFeedback was not available in SurveyMonkey.