Which has better reviews, ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram (5.0★, 129 reviews) and CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations (4.9★, 26 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

Both apps are one-click installs from the Salesforce AppExchange. ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram has the deeper published review base (129 vs 26), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram typically suits early-stage and growth-mode teams based on its published review base (129 reviews). CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations typically suits early-stage and growth-mode teams based on its published review base (26 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

ValueText | vs CloudTalk: Cloud Call — Salesforce

CloudTalk vs ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram

Side-by-side comparison · 24 data points

CloudTalk

4.9·26reviews

Native CTI with 160+ global numbers. Automate logging, power dialing, and Einstein Insights to close deals faster.

salesforcepaid

Change

1. Listing metadata

Field-level data

	ValueText \| Multi-Channel Messaging App for Salesforce \| SMS, WhatsApp, Telegram	CloudTalk
Tagline	“Salesforce-native SMS and WhatsApp. Two-way texting from any record, bulk campaigns, AI agents and chatbots, and real-time alerts, all inside Salesforce. Rated 4.9+ and trusted by 250+ organisations worldwide. AI Agents for SMS, WhatsApp and WebChat”249 chars	“Native CTI with 160+ global numbers. Automate logging, power dialing, and Einstein Insights to close deals faster.”114 chars
Description	1196 / 2000 chars60% used	1174 / 2000 chars59% used
Screenshots	—	—
Languages	nlenfifrde+11 more	nlenfrdept+1 more
Platforms	Salesforce	Salesforce
Developer	ValueText \| WorkDial	CloudTalk

At a glance

8 metrics · auto-computed

Feature comparison between ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram and CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations
Metric	ValueText \| Multi-Channel Messaging App for Salesforce \| SMS, WhatsApp, Telegram	CloudTalk: Cloud Call Center \| CTI \| Smart Telephony \| Automations
Rating	★ 5.0 ★	4.9 ★
Total reviews	★ 129	26
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	2 tiers
Listed features	9	9
Languages	16 supported	6 supported
Listed since	Sep 2017	Dec 2021

AppRanks verdict

Generated from live data on this page

The call

ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram and CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram at paid, CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram has the larger user base (129 reviews vs 26), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	September 15, 2017	December 29, 2021

Last updated	—	—

3. Features

As listed by each developer

ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram

Native Salesforce SMS, WhatsApp & AI Agents Top-rated Salesforce-native messaging, rated 4.9+ on AppExchange. . Send and receive SMS, WhatsApp, and AI agent conversations from inside Salesforce. Every message lives natively on the record.
Bulk & 1:1 SMS and WhatsApp Campaigns Launch high-volume SMS and WhatsApp campaigns from list views, reports, or CSV uploads. Personalise with dynamic templates. Ideal for marketing, lead engagement, and real-time customer support.
Unified Messaging Console on Every Record Manage every SMS, WhatsApp, and AI agent conversation from a single console tied to the Salesforce record. Full thread history, attachments, and context — no tabs, no context switching.
AI Agents, Chatbots & ChatGPT Integration Qualify leads, answer FAQs, and route messages with AI agents and chatbots. The AI agent provides contextual replies, automates record updates, and escalates to humans — directly in Salesforce.
Automation with Flow, Apex & Triggers Trigger SMS and WhatsApp messages from any Salesforce action or criteria using Flow, Apex, or Process Builder. Automate follow-ups, alerts, and reminders — no external sync, no custom code required.
Real-Time Alerts & Smart Notifications Instant WhatsApp and SMS alerts for new leads, case updates, missed calls, and campaign events. Monitor performance with dashboards tracking delivery, open, response, and engagement rates.
Analytics Dashboards on Every Campaign Track SMS and WhatsApp performance with real-time metrics. Analyse delivery, open, click, and response rates natively in Salesforce. Optimise outreach and measure campaign ROI across your org.
Enterprise Security & Compliance GDPR, HIPAA, TCPA and SOC2 compliant. Opt-in/opt-out management, end-to-end encryption, audit trails, and Salesforce permission sets — every message meets enterprise communication standards.
Pair with WorkDial for the Complete Stack Add WorkDial for native Salesforce CTI, dialer, and WhatsApp voice. Together, ValueText and WorkDial form the complete Salesforce-native communication stack — voice and messaging, one org, one vendor.

CloudTalk

🌍 160+ Country Global Reach Local numbers in 160+ countries & crystal-clear quality with a global carrier network. Integrity360 Tripled SDR Pickup Rates with CT + Salesforce using local numbers: https://www.cloudtalk.io/customer-stories/integrity360
⚙️ Auto-Log Calls, SMS and Whatsapp Activities Automatically log inbound/outbound calls, SMS and Whatsapp messages as Salesforce Tasks. Capture recordings, tags, and notes instantly.
📞 Native Lightning CTI & Click-to-Dial Embed CloudTalk directly into the Utility Bar. Make calls with one click from any Salesforce record without leaving your tab.
⚡ Power or Parallel Dial from Salesforce Lists Import Salesforce Campaign members or filtered List Views directly into CloudTalk AI Sales Dialer campaigns to 10x connect rates.
🎯 Native Cadence Branching Full support for Salesforce Sales Engagement. Automatically move prospects to new Cadence branches based on CloudTalk call dispositions.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	ValueText \| Multi-Channel Messaging App for Salesforce \| SMS, WhatsApp, Telegram	CloudTalk
whatsapp ai	#1	Not ranked
whatsapp with ai	#1	Not ranked
and ai agents	#1	Not ranked
einstein activity	Not ranked	#1
einstein activity capture	Not ranked	#8

7. App details

Long-form description · keyword frequency

ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram

ValueText is the top-rated Salesforce-native SMS, WhatsApp & AI agents app, rated 4.9+ on AppExchange. Automate 1:1 and bulk communication using AI agents, chatbots, smart workflows, fallback routing, and analytics — all inside Salesforce. Run campaigns, qualify leads, send alerts, and respond instantly from a unified console. ValueText supports recordings, attachments, scheduling, Flow/Apex triggers, and WhatsApp-to-SMS fallback to ensure delivery. Core Features: ✔ 1:1 & Bulk Messaging via SMS, WhatsApp, MMS ✔ AI Agents, Chatbots & ChatGPT Integration ✔ Unified Chat Console for every Salesforce record ✔ Smart Templates, Reminders & Routing ✔ Real-Time Notifications & Scheduling ✔ Opt-in/Opt-out, End-to-End Encryption ✔ GDPR, HIPAA, TCPA & SOC2 Compliant ✔ Reports & Analytics Dashboards ✔ Multi-region numbers & compliance bundles Used across Finance, Healthcare, Real Estate, Education & more. Trusted by Yamaha, Fujifilm, Cleber, Singlife, PCCW, Fonterra, Legrand and 250+ organisations worldwide. Pair with WorkDial for the complete Salesforce-native communication stack — voice and messaging, unified inside Salesforce. 🎯 Request a sandbox configured for your Salesforce org.

Top keywords

salesforce4×2.67%
agents3×2.00%
ai3×2.00%
ai agents3×2.00%
unified3×2.00%
agents chatbots2×1.33%
ai agents chatbots2×1.33%
analytics2×1.33%
bulk2×1.33%
chatbots2×1.33%
communication2×1.33%
console2×1.33%

CloudTalk

CloudTalk CTI for Salesforce empowers sales and support teams to handle global calling, SMS, and automation directly within Salesforce. Automatically log every interaction, trigger workflows, and move deals forward faster with power dialing and cadence branching. See How Integrity360 Tripled SDR Pickup Rates with CloudTalk + Salesforce: https://www.cloudtalk.io/customer-stories/integrity360 With local numbers in 160+ countries and enterprise-grade call quality, CloudTalk enables teams to scale globally while maintaining a seamless customer experience. Combine this with AI-powered insights through Salesforce Einstein Conversation Intelligence to analyze calls, uncover trends, and coach reps in real time. ✔ Native CTI embedded in Salesforce with click-to-dial and real-time call handling ✔ Auto-log calls and SMS activities with recordings, notes, and tags ✔ Power dial from Salesforce lists to increase connect rates and outreach efficiency ✔ Native Sales Engagement with cadence branching based on call outcomes ✔ Trigger Salesforce workflows and automations from call activities ✔ Einstein Conversation Insights integration for AI-powered coaching and analysis

Top keywords

salesforce7×4.52%
call4×2.58%
cloudtalk4×2.58%
activities2×1.29%
ai-powered2×1.29%
branching2×1.29%
cadence2×1.29%
cadence branching2×1.29%

CloudTalk vs ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram

CloudTalk

1. Listing metadata

ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram · 8 changes

CloudTalk · 0 changes

7. App details

Frequently asked

Is ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations cheaper?

Which has better reviews, ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

Should I choose ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

Which is faster to set up, ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram and CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?