Which has better reviews, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the higher average rating (4.9★ from 1,281 reviews) compared to InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud (4.0★ from 2 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce holds the higher average rating (4.9★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?

Both apps are one-click installs from the Salesforce AppExchange. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the deeper published review base (1,281 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,281 reviews). InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?

Migration support varies by app and category. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

360 SMS App for vs InGenius | For — Salesforce

InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud vs 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

Side-by-side comparison · 24 data points

InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud

4.0·2reviews

salesforcepaid

Change

1. Listing metadata

Field-level data

	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	InGenius \| For Service Cloud Voice Partner Telephony, Genesys Cloud
Tagline	“Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.”254 chars	“InGenius helps contact centers transition from Open CTI to Salesforce Voice without replacing Cisco, Avaya, or Genesys. Reduce operational complexity and unlock real-time transcription and AI-powered next steps natively inside Salesforce.”238 chars
Description	1182 / 2000 chars59% used	655 / 2000 chars33% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	360 Degree Cloud Technologies Pvt. Ltd.	Upland Software

At a glance

8 metrics · auto-computed

Feature comparison between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud
Metric	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	InGenius \| For Service Cloud Voice Partner Telephony, Genesys Cloud
Rating	★ 4.9 ★	4.0 ★
Total reviews	★ 1.3k	2
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 9	5
Languages	16 supported	1 supported
Listed since	May 2016	Jul 2021

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce at paid, InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the larger user base (1,281 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud's 2-review base may include the workflow context that matches your specific use case better than 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce audit • InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud audit

Listed	May 6, 2016	July 22, 2021

Last updated	—	—

3. Features

As listed by each developer

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

SMS, WhatsApp & Texting in Salesforce ➜ Send & receive SMS, MMS, WhatsApp, Live Chat & Web Chat from Leads, Contacts and Cases ➜ Reach customers with a 98% read rate and ~90-second response ➜ Send your first text message within 2 minutes of installation
Two-Way SMS & Texting via Salesforce Flow ➜ Automate two-way SMS text messaging for lead nurturing via Flow ➜ Trigger Inbound & Outbound SMS, Drip Campaigns and reminders ➜ Connect SMS with Calls, Voicemail, CTI and Telephony across Service Cloud
Built for Every Industry, Compliant ➜ Trusted across Healthcare, Education, Finance and more industries ➜ Compliant text messaging with TCPA, HIPAA and GDPR support ➜ Run SMS and WhatsApp securely across Sales and Service Cloud
AI Chatbots, Live Chat & Conversational AI Messaging ➜ Automate WhatsApp messaging & SMS notifications with Flow ➜ AI chatbot agents & Conversational AI deflect Service Cloud cases ➜ Break language barriers across 15+ channels: SMS, WhatsApp, WeChat
Bulk SMS, MMS & Multichannel WhatsApp Automation ➜ Run bulk SMS, MMS & Bulk Messaging for high-volume campaigns ➜ Send bulk text messages and Mass Text to campaign members via WhatsApp marketing ➜ Scale 1-on-1 SMS and chat across SMS, WhatsApp and WeChat
Native Salesforce SMS App & Flow Components ➜ 360 SMS is a 100% native Salesforce SMS App with seamless SMS integration ➜ Use native SMS components in custom Salesforce Flows ➜ Real-time engagement and text messaging, all in Salesforce
Omnichannel Messaging: WhatsApp Business, Chat & CTI ➜ Message customers on WhatsApp Business, WeChat, KakaoTalk, Viber, Zalo & Line ➜ Personalized text to Live Chat & AI-powered messaging ➜ Unify Chat, SMS & CTI with Omnichannel Conversational Messaging
Free Trial + Free support from USA-Based SMS Experts ➜ Click GET IT NOW to see SMS & WhatsApp live in Salesforce in minutes ➜ Set it up yourself or with our free USA-based SMS experts ➜ No cost, no risk — start texting from Salesforce today
Automated Appointment Reminders, Drip Campaigns & RCS Messaging ➜ Cut no-shows with automated appointment reminders by SMS and WhatsApp ➜ Build drip campaigns for lead nurturing without code ➜ Send every message over SMS, RCS, MMS or CTI from Salesforce

InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud

Seamless Open CTI to Salesforce Voice Transition The best solution to bridge your existing Cisco, Avaya, or Genesys telephony to Salesforce Voice without migrating to the cloud or replacing your investment.
AI-Powered Agent Productivity Empower agents with real-time knowledge prompts, customer context, next best action recommendations, and live transcription natively inside Salesforce.
Enhanced AI-Powered Insights Agentforce-powered insights that unify telephony and CRM data. Generate call summaries, classify cases, and surface relevant knowledge articles automatically.
Out of the Box FlexibilitySalesforce Voice agent experience, Command Center for Service, analytics integration, simplified Salesforce administration, and IVR data mapping all included.
Easy Deployment Guided install via web conference. Faster time to value from day one.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	InGenius \| For Service Cloud Voice Partner Telephony, Genesys Cloud
contact	#7	#70

7. App details

Long-form description · keyword frequency

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.

Top keywords

sms9×5.03%
salesforce6×3.35%
whatsapp5×2.79%
messaging4×2.23%
texting3×1.68%
mms2×1.12%
sms mms2×1.12%
text2×1.12%
text messaging2×1.12%
two-way2×1.12%

InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud

InGenius helps contact centers transition from Open CTI to Salesforce Voice without replacing Cisco, Avaya, or Genesys. Reduce operational complexity and unlock real-time transcription and AI-powered next steps natively inside Salesforce. Sync agent presence for smarter Omni-Channel routing, map IVR and call data automatically, and control call recording, all within Salesforce Voice. Compatible with Agentforce Service, Agentforce Sales, Financial Services Cloud, Health Cloud, and Government Cloud. A trusted Salesforce partner since 2012, InGenius supports contact centers through every step of the transition. Talk to us about your path forward.

Top keywords

salesforce4×4.49%
cloud3×3.37%
agentforce2×2.25%
call2×2.25%
centers2×2.25%
contact2×2.25%
contact centers2×2.25%
ingenius2×2.25%
salesforce voice2×2.25%
transition2×2.25%

InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud vs 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud

1. Listing metadata

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce · 8 changes

InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud · 0 changes

7. App details

Frequently asked

Is 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud cheaper?

Which has better reviews, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?