Which has better reviews, Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds has the higher average rating (5.0★ from 5 reviews) compared to Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics (4.8★ from 210 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Which is faster to set up, Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics has more onboarding documentation maturity (210 reviews vs 5), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds typically suits early-stage and growth-mode stores based on its review-base composition (5 reviews). Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics aligns more with early-stage and growth-mode stores (210 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds and Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

Migration support varies by app and category. Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds and Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Cisco Customer vs Natterbox - AI — Salesforce

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds vs Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics

Side-by-side comparison · 24 data points

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

5.0·5reviews

Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds	Natterbox - AI Contact Center \| AI Agents \| Voice \| SMS \| WhatsApp \| Analytics
Tagline	“Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.”196 chars	“Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.”251 chars
Description	1140 / 2000 chars57% used	1163 / 2000 chars58% used
Screenshots	—	—
Languages	enja	nlenfifrde+8 more
Platforms	Shopify	Shopify
Developer	Cisco Systems, Inc.	Natterbox

At a glance

9 metrics · auto-computed

Feature comparison between Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds and Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics
Metric	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds	Natterbox - AI Contact Center \| AI Agents \| Voice \| SMS \| WhatsApp \| Analytics
Rating	★ 5.0 ★	4.8 ★
Total reviews	5	★ 210
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 2 tiers
Listed features	3	★ 6
Languages	2 supported	13 supported
Listed since	Oct 2014	May 2017

AppRanks verdict

Generated from live data on this page

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds edges out Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds at paid, Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics has the larger user base (210 reviews vs 5), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds; mid-market and enterprise merchants with specific feature requirements should evaluate both — Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics 's 210-review base may include the workflow context that matches your specific use case better than Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	October 6, 2014	May 6, 2017

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds	Natterbox - AI Contact Center \| AI Agents \| Voice \| SMS \| WhatsApp \| Analytics
contact	Not ranked	#7
Inquiry Form	Not ranked	#29
jotform	Not ranked	#43

9. App details

Long-form description · keyword frequency

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Cisco CJP goes beyond agent desktop CTI integration. Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce itself. Its customer, call and agent data is integrated into the Salesforce database for unified visibility, reporting and control. It adds IVR and call routing strategies driven by the data in Salesforce. It's easy to implement and cost-effective for a handful of agents and can scale to thousands. Open CTI Integration • Agent Screen Pop • Call Control • Click-to-call Build and Administer in Salesforce • Agents, Teams, Sites • Toll-free Numbers • Queues • Roles • Hours of Operation Manage in Salesforce • IVR Call Flow • Routing Rules ‒ Customer-based Routing using data in Salesforce –matches customers to agents based on need, demographics, status, value, or propensity to buy ‒ Service-level routing –adheres to speed of answer, calls per day or other commitments ‒ Agent-based Routing – Skill-based routing or uses Statistical Performance Analytics to score agents’ past performance and route calls to the best available agent • Reporting • Recording • Monitoring

Top keywords

routing7×4.40%
salesforce6×3.77%
call5×3.14%
agent4×2.52%
agents4×2.52%
data3×1.89%
reporting3×1.89%
calls2×1.26%
cisco2×1.26%
cisco cjp2×1.26%
cjp2×1.26%
control2×1.26%

AI-POWERED, SALESFORCE-NATIVE CONTACT CENTER Unite voice, SMS, and WhatsApp with Conversational + Agentic AI. Deliver fast, consistent answers while your teams work entirely in Salesforce. CONVERSATIONAL AI FOR VOICE & DIGITAL Deploy AI Assistants for routine inquiries and AI Agents to complete Salesforce tasks like updates, follow-ups, and booking changes. AUTOMATE DIGITAL CHANNELS AT SCALE Send reminders and notifications automatically, and manage SMS + WhatsApp in one Unified Inbox with full visibility. EASY ADMIN & FAST DEPLOYMENT 100% Salesforce-native—no connectors or middleware. Configure with clicks, not code, and launch in days. Admins manage routing, reporting, and AI automation from one pane of glass. - Native dashboards and reports in Salesforce for full visibility. - Click-to-configure call flows, digital routing, and AI prompts. FLEXIBLE TELEPHONY & RELIABILITY Use existing telephony, connect Microsoft Teams, or run on Natterbox cloud calling with enterprise-grade reliability. SECURITY & SCALE Enterprise-grade security, role-based controls, and compliant recording. Designed to scale globally while delivering always-on service.

Top keywords

ai6×3.90%
digital3×1.95%
salesforce3×1.95%
scale3×1.95%
conversational2×1.30%
enterprise-grade2×1.30%
fast2×1.30%
full2×1.30%

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds vs Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

1. Listing metadata

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds · 1 changes

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics · 2 changes

9. App details

Frequently asked

Is Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics cheaper?

Which has better reviews, Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

Should I choose Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

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More popular comparisons

Which is faster to set up, Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds and Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?