Concord Cloud Fax - Powerful and streamlined fax automation vs Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics

Side-by-side comparison · 24 data points

Concord Cloud Fax - Powerful and streamlined fax automation

5.0·13reviews

The leading HITRUST & HIPAA compliant cloud fax provider. Enjoy Seamless integration with Concord Cloud Fax to send, receive and automate faxed documents within Salesforce.

Shopifyfree_to_install

1. Listing metadata

Field-level data

	Concord Cloud Fax - Powerful and streamlined fax automation	Natterbox - AI Contact Center \| AI Agents \| Voice \| SMS \| WhatsApp \| Analytics
Tagline	“The leading HITRUST & HIPAA compliant cloud fax provider. Enjoy Seamless integration with Concord Cloud Fax to send, receive and automate faxed documents within Salesforce.”172 chars	“Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.”251 chars
Description	1134 / 2000 chars57% used	1163 / 2000 chars58% used
Screenshots	—	—
Languages	en	nlenfifrde+8 more
Platforms	Shopify	Shopify
Developer	Concord Technologies	Natterbox

At a glance

9 metrics · auto-computed

Feature comparison between Concord Cloud Fax - Powerful and streamlined fax automation and Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics
Metric	Concord Cloud Fax - Powerful and streamlined fax automation	Natterbox - AI Contact Center \| AI Agents \| Voice \| SMS \| WhatsApp \| Analytics
Rating	★ 5.0 ★	4.8 ★
Total reviews	13	★ 209
Free plan	★ Yes	—
Pricing	free_to_install	paid
Built for Shopify	—	—
Pricing tiers	—	2 tiers
Listed features	4	★ 6
Languages	1 supported	13 supported
Listed since	Oct 2014	May 2017

AppRanks verdict

Generated from live data on this page

Concord Cloud Fax - Powerful and streamlined fax automation edges out Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. On pricing, Concord Cloud Fax - Powerful and streamlined fax automation offers a free tier (free_to_install) while Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics has the larger user base (209 reviews vs 13), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Concord Cloud Fax - Powerful and streamlined fax automation's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Concord Cloud Fax - Powerful and streamlined fax automation; mid-market and enterprise merchants with specific feature requirements should evaluate both — Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics 's 209-review base may include the workflow context that matches your specific use case better than Concord Cloud Fax - Powerful and streamlined fax automation's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	October 1, 2014	May 6, 2017

Last updated	—	—

3. Features

As listed by each developer

Concord Cloud Fax - Powerful and streamlined fax automation

Easily automate sending and receiving faxes.
HIPAA-compliant, and SOC2-certified cloud fax transmission.
Create efficient business processes leveraging custom objects.
Combine with Concord Documents and Concord Signature to streamline fax document processing

AGENTIC AI FOR SALESFORCE CONTACT CENTER Automate conversations across voice, SMS, and WhatsApp with AI Assistants. Use AI Agents to complete Salesforce tasks, progress cases, and free teams for high-value work.
OMNI-CHANNEL MESSAGING (SMS + WHATSAPP) Engage customers on their preferred channels. Manage SMS and WhatsApp natively in Salesforce with full history, seamless handoffs, and Automated Messages to keep customers updated.
NATIVE TELEPHONY PARTNER FOR SALESFORCE VOICE Make voice a digital channel by connecting to Service Cloud Voice. Keep your provider, integrate with Microsoft Teams, or use Natterbox cloud PBX for full flexibility and control.
CLICKS NOT CODE CX IVR BUILDER Use CRM data with a drag-and-drop IVR builder to design seamless inbound CX in Salesforce. Handle call volume, improve first call resolution, and raise CSAT—all with clicks, not code.
SPEECH ANALYTICS & COACHING Transcribe and analyze calls with AI-powered sentiment and speech analytics. Identify trends, surface agent recommendations, and improve coaching efficiency to boost FCR and CSAT.
100% SALESFORCE-NATIVE & EASY ADMIN Built entirely on Salesforce with clicks-not-code setup. No connectors or middleware required—admins manage routing, reporting, and AI automation directly in Salesforce.

Keyword	Concord Cloud Fax - Powerful and streamlined fax automation	Natterbox - AI Contact Center \| AI Agents \| Voice \| SMS \| WhatsApp \| Analytics
contact	Not ranked	#7
Inquiry Form	Not ranked	#29
signature app	#36	Not ranked
jotform	Not ranked	#43
document	#56	Not ranked

9. App details

Long-form description · keyword frequency

Concord Cloud Fax - Powerful and streamlined fax automation

Streamline fax processes Fax files within Salesforce easily. Relate faxes to any object. Include a standard or custom cover page. Configure mass faxing. Integrated document generation Integrate with Concord Documents app or other DocGen apps to auto generate a document based on a template and then fax it. Barcoding feature Tag outbound faxes with a barcode to auto associate when received and streamline fax processes. Easy to track View all of your sent and received faxes within Salesforce. Create list views as needed. See detailed sent fax status and extend processes using Salesforce. Integrate with Health Cloud Automatically add received faxes to Health Cloud Received Documents You must have an Concord Fax account to utilize this app. The app could take as little as 30 minutes to get up and running. Pricing: $50/month for the first toll free or local dedicated fax number $15/month each additional fax line $0.15 cents per fax page sent or received (volume discounts available) Note: The Concord Fax app is only available within the USA and Canada Previously A5 Fax Need Support? Reach out to [email protected]

Top keywords

fax11×5.91%
received5×2.69%
concord4×2.15%
faxes4×2.15%
processes3×1.61%
salesforce3×1.61%
sent3×1.61%
within3×1.61%
152×1.08%
auto2×1.08%
available2×1.08%
cloud2×1.08%

AI-POWERED, SALESFORCE-NATIVE CONTACT CENTER Unite voice, SMS, and WhatsApp with Conversational + Agentic AI. Deliver fast, consistent answers while your teams work entirely in Salesforce. CONVERSATIONAL AI FOR VOICE & DIGITAL Deploy AI Assistants for routine inquiries and AI Agents to complete Salesforce tasks like updates, follow-ups, and booking changes. AUTOMATE DIGITAL CHANNELS AT SCALE Send reminders and notifications automatically, and manage SMS + WhatsApp in one Unified Inbox with full visibility. EASY ADMIN & FAST DEPLOYMENT 100% Salesforce-native—no connectors or middleware. Configure with clicks, not code, and launch in days. Admins manage routing, reporting, and AI automation from one pane of glass. - Native dashboards and reports in Salesforce for full visibility. - Click-to-configure call flows, digital routing, and AI prompts. FLEXIBLE TELEPHONY & RELIABILITY Use existing telephony, connect Microsoft Teams, or run on Natterbox cloud calling with enterprise-grade reliability. SECURITY & SCALE Enterprise-grade security, role-based controls, and compliant recording. Designed to scale globally while delivering always-on service.

Top keywords

ai6×3.90%
digital3×1.95%
salesforce3×1.95%
scale3×1.95%
conversational2×1.30%
enterprise-grade2×1.30%
fast2×1.30%
full2×1.30%

Frequently asked

Common questions about this comparison

Is Concord Cloud Fax - Powerful and streamlined fax automation or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics cheaper?

Concord Cloud Fax - Powerful and streamlined fax automation is the cheaper option — it offers a free plan (free_to_install). Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Concord Cloud Fax - Powerful and streamlined fax automation or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

Concord Cloud Fax - Powerful and streamlined fax automation has the higher average rating (5.0★ from 13 reviews) compared to Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics (4.8★ from 209 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Concord Cloud Fax - Powerful and streamlined fax automation or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

It depends on what you're optimizing for. Concord Cloud Fax - Powerful and streamlined fax automation fits better if you prioritize rating consistency; Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Concord Cloud Fax - Powerful and streamlined fax automation or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

Which works better for small vs large Salesforce AppExchange stores?

Concord Cloud Fax - Powerful and streamlined fax automation typically suits early-stage and growth-mode stores based on its review-base composition (13 reviews). Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics aligns more with early-stage and growth-mode stores (209 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Concord Cloud Fax - Powerful and streamlined fax automation and Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

Migration support varies by app and category. Concord Cloud Fax - Powerful and streamlined fax automation and Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Concord Cloud Fax - Powerful and streamlined fax automation" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Concord Cloud Fax - Powerful and streamlined fax automation vs Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics

Concord Cloud Fax - Powerful and streamlined fax automation

1. Listing metadata

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Concord Cloud Fax - Powerful and streamlined fax automation · 3 changes

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics · 2 changes

9. App details

Frequently asked

Is Concord Cloud Fax - Powerful and streamlined fax automation or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics cheaper?

Which has better reviews, Concord Cloud Fax - Powerful and streamlined fax automation or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

Should I choose Concord Cloud Fax - Powerful and streamlined fax automation or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

Which is faster to set up, Concord Cloud Fax - Powerful and streamlined fax automation or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Concord Cloud Fax - Powerful and streamlined fax automation and Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?