Side-by-side comparison · 24 data points
SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more
| GetFeedback | NPS Survey | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
Automate NPS, CSAT, VOC & CES surveys from any Salesforce event. AI agents classify Promoters, Detractors & Passives, auto-create Cases, launch nurture flows, and brief leadership - 100% native. No third-party tools.
| Metric | GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> | NPS Survey |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 325 | 6 |
| Free plan | — | — |
| Pricing | paid | paid |
| Built for Shopify | — | — |
| Pricing tiers | — | 3 tiers |
| Listed features | 3 | ★ 9 |
| Review velocity (30d) | 0 new | 0 new |
| Languages | 16 supported | 1 supported |
| Listed since | Feb 2014 | Dec 2019 |
GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and NPS Survey are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> at paid, NPS Survey at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. NPS Survey's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit • NPS Survey audit
| Listed |
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| Last updated | — | — |
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| Keyword | GetFeedback | NPS Survey |
|---|---|---|
| ces voc | #12 | #1 |
| ces voc in | #12 | #1 |
| csat | #6 | #7 |
| survey | #4 | #10 |
| nps csat | #10 | #6 |
| Signal | GetFeedback | NPS Survey |
|---|---|---|
| Average rating | 4.9 ★ (325) | 5.0 ★ (6) |
| Rating distribution | 5— 4— 3— 2— 1— | 5100% 40% 30% 20% 10% |
| Reviews · last 7 days | +0 | +0 |
| Reviews · last 30 days | +0 | +0 |
| Reviews · last 90 days | +0 | +0 |
No reviews yet.
Both GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and NPS Survey offer paid plans only. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> starts at paid; NPS Survey starts at paid. Compare the per-tier features in the Pricing section above before committing.
GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> (4.9★, 325 reviews) and NPS Survey (5.0★, 6 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> fits better if you prioritize broader integrations; NPS Survey is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has more onboarding documentation maturity (325 reviews vs 6), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Rashed and Team are incredibly supportive. They collaborated directly with us and implemented many of our changes and suggestions. The NPS Survey module is robust and offers a tremendous amount of flexibility and customization. It is easy to use, especially for no-regular Salesforce user.
GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> typically suits early-stage and growth-mode stores based on its review-base composition (325 reviews). NPS Survey aligns more with early-stage and growth-mode stores (6 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and NPS Survey both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from NPS Survey" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
