Side-by-side comparison · 24 data points·12% similar
SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more
| GetFeedback | Jotform - Powerful forms get it done. | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
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Power your Salesforce data collection and lead capture with our no-code form builder, featuring dynamic prefill, e-signatures, custom PDF documents, and more — enhanced with AI agents that automatically create, update, and track records in real time.
| Metric | GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> | Jotform - Powerful forms get it done. |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.6 ★ |
| Total reviews | ★ 325 | 136 |
| Free plan | — | ★ Yes |
| Pricing | paid | freemium |
| Pricing tiers | — | 3 tiers |
| Listed features | 3 | ★ 6 |
| Review velocity (30d) | 0 new | ★ 1 new |
| Languages | 16 supported | 1 supported |
| Listed since | Feb 2014 | Aug 2023 |
GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> edges out Jotform - Powerful forms get it done. on rating (4.9★ vs 4.6★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
On pricing, Jotform - Powerful forms get it done. offers a free tier (freemium) while GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 136), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Jotform - Powerful forms get it done.'s smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>; mid-market and enterprise admins with specific feature requirements should evaluate both — Jotform - Powerful forms get it done.'s 136-review base may include the workflow context that matches your specific use case better than GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>'s broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit • Jotform - Powerful forms get it done. audit
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| Keyword | GetFeedback | Jotform - Powerful forms get it done. |
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| surveys | #8 | #4 |
| survey | #11 | #17 |
| survey app | #11 | #34 |
| survey builder | #33 | #15 |
| poll | #34 | #45 |
| Signal | GetFeedback | Jotform - Powerful forms get it done. |
|---|---|---|
| Average rating | 4.9 ★ (325) | 4.6 ★ (136) |
| Rating distribution | 5— 4— 3— 2— 1— | 567% 433% 30% 20% 10% |
| Reviews · last 7 days | +0 | +0 |
| Reviews · last 30 days | +0 | +1 |
| Reviews · last 90 days | +0 | +1 |
No reviews yet.
Jotform - Powerful forms get it done. is the cheaper option — it offers a free plan (freemium). GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the higher average rating (4.9★ from 325 reviews) compared to Jotform - Powerful forms get it done. (4.6★ from 136 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> holds the higher average rating (4.9★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the deeper published review base (325 vs 136), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Jotform has become a beautiful product! Over the course of the past couple years I've seen the Jotform product mature into a really wonderful solution for Salesforce integration. I was originally really disappointed with the product but they seem to have addressed some of the functionality. I've learned how to best
Super praktisch Für uns ist es super, dass Jotform mit Salesforce zusammenarbeitet und der Datenaustausch funktioniert.
User-friendly and Professional I’ve been using Jotform for about five years now, and I find it user-friendly and it really gives our work that professional polish. Whenever I need something a bit more custom, I reach out to the help desk, and while they’re helpful, I’d love to see more in-depth video lessons or course
Very easy to set up and implement The platform is very easy to use, very low learning curve. The only reason I am not giving 5 stars is I would love to see more features/customizations. Additionally, an ability to create a "flow" to initiate a form to be sent for digital signatures from Salesforce using JotForms.
Great for data collection. Our nonprofit is in the process of digitizing our data collection processes in rural Uganda. It's an immense process, and leveraging Jotform has made the project possible!
GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> typically suits early-stage and growth-mode teams based on its published review base (325 reviews). Jotform - Powerful forms get it done. typically suits early-stage and growth-mode teams based on its published review base (136 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and Jotform - Powerful forms get it done. both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Jotform - Powerful forms get it done." in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.