Which has better reviews, NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording has the higher average rating (5.0★ from 10 reviews) compared to NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center (4.6★ from 102 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Which is faster to set up, NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Both apps are one-click installs from the Salesforce AppExchange. NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center has the deeper published review base (102 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center typically suits early-stage and growth-mode teams based on its published review base (102 reviews). Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording typically suits early-stage and growth-mode teams based on its published review base (10 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center and Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Migration support varies by app and category. NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center and Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

NICE CXone Agent for vs Samespace CTI | — Salesforce

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording vs NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center

Side-by-side comparison · 24 data points

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording

5.0·10reviews

Samespace docks right inside Salesforce with native integration and instantly makes your sales and support teams twice as productive with automation and streamlined workflows. Dialer, IVR, chat, and AI-powered analytics all in one affordable package.

salesforcepaid

1. Listing metadata

Field-level data

	NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording
Tagline	“Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader. ”204 chars	“Samespace docks right inside Salesforce with native integration and instantly makes your sales and support teams twice as productive with automation and streamlined workflows. Dialer, IVR, chat, and AI-powered analytics all in one affordable package.”250 chars
Description	1175 / 2000 chars59% used	1091 / 2000 chars55% used
Screenshots	—	—
Languages	enfrdeitja+5 more	en
Platforms	Salesforce	Salesforce
Developer	NICE CXone	Samespace Inc

At a glance

8 metrics · auto-computed

Feature comparison between NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center and Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording
Metric	NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording
Rating	4.6 ★	★ 5.0 ★
Total reviews	★ 102	10
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	10 supported	1 supported
Listed since	Jan 2014	Nov 2020

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center at paid, Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center has the larger user base (102 reviews vs 10), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	January 9, 2014	November 11, 2020

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording
dialer	#5	#7
telephony	#6	#7
dialer auto dialer	#10	#11
contact	#40	#104

6. App details

Long-form description · keyword frequency

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center

Personalize Interactions with Omnichannel Context: Customers want agents to know who they are and what they want without long explanations. NICE CXone Salesforce Agent gives your agents a 360-degree view of the customer, including insights into interactions across all channels. Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue. Integrated WEM capabilities empower agents to manage their schedules and performance directly in Salesforce. Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Salesforce Agent lets you deploy an integrated contact center solution in minutes and download updates as needed. With the industry’s most unified, multichannel cloud platform, NICE inContact is affordable, easy to manage, fast and flexible to implement. We provide solutions for: ACD, IVR, Dialer, CTI, WEM (QM/WFM), & Analytics.

Top keywords

agent5×2.99%
agents4×2.40%
customer4×2.40%
cxone3×1.80%
deploy3×1.80%
salesforce3×1.80%
agent efficiency2×1.20%
contact2×1.20%
customers2×1.20%
cxone salesforce2×1.20%
cxone salesforce agent2×1.20%
deploy maintain2×1.20%

Automate All Time-Wasting Tasks Our cutting edge automation saves your reps time-wasting tasks, like manual data entry, freeing them up to engage more customers and increase productivity 2x. Route Every Call Dynamically Connect prospects to the right reps, the first time, every time. Our dynamic routing directs leads based on anything you know about the caller, including lead source, campaign, past interaction history, and more. Real-Time Coaching and Monitoring Get your sales reps the help they need when they need it using our live monitoring and coaching. You’ll see what each rep is up to so you can monitor their activity and assist your team when needed, even during live calls. Raise Your Call IQ Add intelligence to your calls before they’re answered. Provide personalized customer service by automatically fetching data from any Salesforce object, and use it to dynamically route the conversation to the best available agent. Turbocharge Your Outbound Your sales team will love our automated dialer, following up leads and prospecting for new ones easier than ever before.

Top keywords

reps3×1.73%
call2×1.16%
calls2×1.16%
coaching2×1.16%
data2×1.16%
dynamically2×1.16%
leads2×1.16%
live2×1.16%

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording vs NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording

1. Listing metadata

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording cheaper?

Which has better reviews, NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Should I choose NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center and Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?