Which has better reviews, Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center (5.0★, 10 reviews) and Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording (5.0★, 10 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center has more onboarding documentation maturity (10 reviews vs 10), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center typically suits early-stage and growth-mode stores based on its review-base composition (10 reviews). Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording aligns more with early-stage and growth-mode stores (10 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center and Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Migration support varies by app and category. Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center and Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Consilium UniAgent™ vs Samespace CTI | — Salesforce

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording vs Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center

Side-by-side comparison · 24 data points

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording

5.0·10reviews

Samespace docks right inside Salesforce with native integration and instantly makes your sales and support teams twice as productive with automation and streamlined workflows. Dialer, IVR, chat, and AI-powered analytics all in one affordable package.

Shopifypaid

1. Listing metadata

Field-level data

	Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording
Tagline	“UniAgent™ AIPro with advance features like, digital interactions, Transcript posting to CRM, Social media integration, Supervisor features(Silent Monitoring, Barge-in, etc.), Full telephony functions, Click to call, Omnichannel, CRM screen pop.”244 chars	“Samespace docks right inside Salesforce with native integration and instantly makes your sales and support teams twice as productive with automation and streamlined workflows. Dialer, IVR, chat, and AI-powered analytics all in one affordable package.”250 chars
Description	805 / 2000 chars40% used	1091 / 2000 chars55% used
Screenshots	—	—
Languages	enfrderuzh_CN+2 more	en
Platforms	Shopify	Shopify
Developer	Consilium Software Inc	Samespace Inc

At a glance

9 metrics · auto-computed

Feature comparison between Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center and Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording
Metric	Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording
Rating	5.0 ★	5.0 ★
Total reviews	10	10
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	7 supported	1 supported
Listed since	Feb 2014	Nov 2020

Listed	February 18, 2014	November 11, 2020

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording
contact	#101	#104

9. App details

Long-form description · keyword frequency

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center

New features and capabilities for a more seamless and connected digital experience in the latest release of UniAgent AIPro. UniAgent is now globally available including the Americas, EMEAR, and APJC via Cisco Solutions Plus. Features at glance • Inbound + Outbound Blended Handling • CRM screen pop on call ringing event. • Call activity saving to CRM • Click to call from CRM • Presence list • Missed call details • Agent statistics (AHT, Call handled, AVG handled time) • Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf) • Omnichannel Integration (Email, Chat, SMS, etc.) • Supervisor Features (Agent state change, Silent Monitoring, Barge-in, Team messaging, etc.) • Digital Interactions (AI Bot integration) • Transcript posting to CRM • Social Media Integration

Top keywords

call5×4.46%
crm4×3.57%
integration3×2.68%
agent2×1.79%
digital2×1.79%
etc2×1.79%
handled2×1.79%
ready2×1.79%
uniagent2×1.79%

Automate All Time-Wasting Tasks Our cutting edge automation saves your reps time-wasting tasks, like manual data entry, freeing them up to engage more customers and increase productivity 2x. Route Every Call Dynamically Connect prospects to the right reps, the first time, every time. Our dynamic routing directs leads based on anything you know about the caller, including lead source, campaign, past interaction history, and more. Real-Time Coaching and Monitoring Get your sales reps the help they need when they need it using our live monitoring and coaching. You’ll see what each rep is up to so you can monitor their activity and assist your team when needed, even during live calls. Raise Your Call IQ Add intelligence to your calls before they’re answered. Provide personalized customer service by automatically fetching data from any Salesforce object, and use it to dynamically route the conversation to the best available agent. Turbocharge Your Outbound Your sales team will love our automated dialer, following up leads and prospecting for new ones easier than ever before.

Top keywords

reps3×1.73%
call2×1.16%
calls2×1.16%
coaching2×1.16%
data2×1.16%
dynamically2×1.16%
leads2×1.16%
live2×1.16%
monitoring2×

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording vs Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording

1. Listing metadata

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center · 2 changes

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording · 1 changes

9. App details

Frequently asked

Is Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording cheaper?

Which has better reviews, Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Should I choose Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center and Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?