Which has better reviews, Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center (5.0★, 10 reviews) and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds (5.0★, 5 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center has more onboarding documentation maturity (10 reviews vs 5), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center typically suits early-stage and growth-mode stores based on its review-base composition (10 reviews). Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds aligns more with early-stage and growth-mode stores (5 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Migration support varies by app and category. Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Consilium UniAgent™ vs Cisco Customer — Salesforce

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center vs Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Side-by-side comparison · 24 data points

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center

5.0·10reviews

UniAgent™ AIPro with advance features like, digital interactions, Transcript posting to CRM, Social media integration, Supervisor features(Silent Monitoring, Barge-in, etc.), Full telephony functions, Click to call, Omnichannel, CRM screen pop.

Shopifypaid

1. Listing metadata

Field-level data

	Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Tagline	“UniAgent™ AIPro with advance features like, digital interactions, Transcript posting to CRM, Social media integration, Supervisor features(Silent Monitoring, Barge-in, etc.), Full telephony functions, Click to call, Omnichannel, CRM screen pop.”244 chars	“Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.”196 chars
Description	805 / 2000 chars40% used	1140 / 2000 chars57% used
Screenshots	—	—
Languages	enfrderuzh_CN+2 more	enja
Platforms	Shopify	Shopify
Developer	Consilium Software Inc	Cisco Systems, Inc.

At a glance

9 metrics · auto-computed

Feature comparison between Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Metric	Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Rating	5.0 ★	5.0 ★
Total reviews	★ 10	5
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	7 supported	2 supported
Listed since	Feb 2014	Oct 2014

Listed	February 18, 2014	October 6, 2014

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
contact	#101	Not ranked

9. App details

Long-form description · keyword frequency

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center

New features and capabilities for a more seamless and connected digital experience in the latest release of UniAgent AIPro. UniAgent is now globally available including the Americas, EMEAR, and APJC via Cisco Solutions Plus. Features at glance • Inbound + Outbound Blended Handling • CRM screen pop on call ringing event. • Call activity saving to CRM • Click to call from CRM • Presence list • Missed call details • Agent statistics (AHT, Call handled, AVG handled time) • Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf) • Omnichannel Integration (Email, Chat, SMS, etc.) • Supervisor Features (Agent state change, Silent Monitoring, Barge-in, Team messaging, etc.) • Digital Interactions (AI Bot integration) • Transcript posting to CRM • Social Media Integration

Top keywords

call5×4.46%
crm4×3.57%
integration3×2.68%
agent2×1.79%
digital2×1.79%
etc2×1.79%
handled2×1.79%
ready2×1.79%
uniagent2×1.79%

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Cisco CJP goes beyond agent desktop CTI integration. Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce itself. Its customer, call and agent data is integrated into the Salesforce database for unified visibility, reporting and control. It adds IVR and call routing strategies driven by the data in Salesforce. It's easy to implement and cost-effective for a handful of agents and can scale to thousands. Open CTI Integration • Agent Screen Pop • Call Control • Click-to-call Build and Administer in Salesforce • Agents, Teams, Sites • Toll-free Numbers • Queues • Roles • Hours of Operation Manage in Salesforce • IVR Call Flow • Routing Rules ‒ Customer-based Routing using data in Salesforce –matches customers to agents based on need, demographics, status, value, or propensity to buy ‒ Service-level routing –adheres to speed of answer, calls per day or other commitments ‒ Agent-based Routing – Skill-based routing or uses Statistical Performance Analytics to score agents’ past performance and route calls to the best available agent • Reporting • Recording • Monitoring

Top keywords

routing7×4.40%
salesforce6×3.77%
call5×3.14%
agent4×2.52%
agents4×2.52%
data3×1.89%
reporting3×1.89%
calls2×1.26%
cisco

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center vs Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center

1. Listing metadata

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center · 2 changes

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds · 1 changes

9. App details

Frequently asked

Is Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds cheaper?

Which has better reviews, Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Should I choose Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?