Which has better reviews, Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center or Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice?

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center (5.0★, 10 reviews) and Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice (5.0★, 32 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center or Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice?

AppRanks cannot separate these two on rating — both sit at 5.0★. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice does carry the larger published review base (32 vs 10). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center or Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice?

Both apps are one-click installs from the Salesforce AppExchange. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice has the deeper published review base (32 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center typically suits early-stage and growth-mode teams based on its published review base (10 reviews). Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice typically suits early-stage and growth-mode teams based on its published review base (32 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center and Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice?

Migration support varies by app and category. Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center and Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Consilium UniAgent™ vs Girik SMS & CTI — Salesforce

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center vs Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

Side-by-side comparison · 24 data points

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center

5.0·10reviews

UniAgent™ AIPro with advance features like, digital interactions, Transcript posting to CRM, Social media integration, Supervisor features(Silent Monitoring, Barge-in, etc.), Full telephony functions, Click to call, Omnichannel, CRM screen pop.

salesforcepaid

1. Listing metadata

Field-level data

	Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice
Tagline	“UniAgent™ AIPro with advance features like, digital interactions, Transcript posting to CRM, Social media integration, Supervisor features(Silent Monitoring, Barge-in, etc.), Full telephony functions, Click to call, Omnichannel, CRM screen pop.”244 chars	“Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.”250 chars
Description	805 / 2000 chars40% used	1084 / 2000 chars54% used
Screenshots	—	—
Languages	enfrderuzh_CN+2 more	en
Platforms	Salesforce	Salesforce
Developer	Consilium Software Inc	Girikon AI

At a glance

8 metrics · auto-computed

Feature comparison between Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center and Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice
Metric	Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice
Rating	5.0 ★	5.0 ★
Total reviews	10	★ 32
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 3 tiers
Listed features	3	★ 9
Languages	7 supported	1 supported
Listed since	Feb 2014	Jan 2025

Listed	February 18, 2014	January 14, 2025

Last updated	—	—

3. Features

As listed by each developer

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center

Email, Chat, and Social Media: - Agents can handle voice, email, chat, and social media interactions seamlessly using UniAgent as a single platform. Interactions can be prioritized based on criticality with respect to time.
Blended Experience: - UniAgent™ CRM-CTI connector can handle both Inbound and Outbound campaign without switching application/screen Supervisor Features: Supervisors can monitor agents with features like silent monitoring, barge-in, and team messaging.
Omnichannel Support: The system integrates multiple digital channels, including email, chat, and SMS. Automated CRM Functions: Key features include automatic screen pops on incoming calls and click-to-call functionality from within the CRM.

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

AI HUMAN-LIKE CALLING - Engage customers with AI-powered CTI telephony that delivers natural, human-like conversations. Automate outreach, qualify leads faster, and increase connection rates directly from Salesforce.
AI TRANSCRIPT & SENTIMENT - Generate real-time call transcripts, minutes, and sentiment analysis within Salesforce. Improve compliance, speed up reviews, and enable precise follow-ups with CTI-driven automation.
AI ACTIONS & AUTOMATION - Boost productivity with AI insights in CTI. Automatically create cases, schedule follow-ups, and recommend next-best actions based on customer intent and live conversation analysis.
SALESFORCE-NATIVE CTI - Enjoy seamless CTI integration built 100% on Salesforce. Eliminate third-party tools, reduce maintenance, and ensure secure, reliable telephony performance for every team.
CLICK-TO-DIAL TELEPHONY - Initiate calls instantly with click-to-dial CTI from any Salesforce record. Streamline telephony workflows, cut down on manual steps, and give agents more time for meaningful conversations.
REAL-TIME INSIGHTS - Leverage CTI with telephony intelligence to access customer history and profiles during calls. Empower agents with real-time context for personalized, effective customer interactions.
AUTOMATIC CALL LOGGING - Save time with CTI-based auto logging of call duration, notes, and outcomes inside Salesforce. Ensure all telephony interactions are tracked, compliant, and ready for future reference.
CUSTOM CALL ROUTING - Enhance call handling with customizable CTI call routing. Direct calls to the right agent or team based on business rules, ensuring faster response times and improved customer satisfaction.
ANALYTICS & REPORTING - Gain visibility with CTI telephony analytics. Track call volumes, measure performance, identify trends, and make smarter, data-driven decisions to strengthen customer service.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice
cti telephony	Not ranked	#3
call logging	Not ranked	#3
telephony	Not ranked	#9
contact	#118	Not ranked

6. App details

Long-form description · keyword frequency

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center

New features and capabilities for a more seamless and connected digital experience in the latest release of UniAgent AIPro. UniAgent is now globally available including the Americas, EMEAR, and APJC via Cisco Solutions Plus. Features at glance • Inbound + Outbound Blended Handling • CRM screen pop on call ringing event. • Call activity saving to CRM • Click to call from CRM • Presence list • Missed call details • Agent statistics (AHT, Call handled, AVG handled time) • Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf) • Omnichannel Integration (Email, Chat, SMS, etc.) • Supervisor Features (Agent state change, Silent Monitoring, Barge-in, Team messaging, etc.) • Digital Interactions (AI Bot integration) • Transcript posting to CRM • Social Media Integration

Top keywords

call5×4.46%
crm4×3.57%
integration3×2.68%
agent2×1.79%
digital2×1.79%
etc2×1.79%
handled2×1.79%
ready2×1.79%
uniagent2×1.79%

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

GIRIKCTI — SALESFORCE NATIVE CTI & TELEPHONY GirikCTI is a 100% Salesforce-native CTI and telephony solution. It embeds voice and AI inside Salesforce. No external connectors. Ideal for sales and service teams. BUSINESS BENEFITS - Boost agent productivity with click-to-dial, integrated softphone, and unified UI. - Qualify leads automatically with the AI Calling Agent and automate follow-ups. - Improve CX with real-time transcripts, sentiment analysis, and AI call summaries. - Provide real-time actionable suggestions to agents during calls. - Reduce TCO and security risk. Data stays inside Salesforce. TECHNICAL HIGHLIGHTS - Integrated softphone, multi-line support, IVR, and bulk dialing. - Real-time transcription, AI call analysis, and agent recommendations. - Auto case and task creation using native Flows and Apex. - Call recording, call disposition, barge, whisper, and live monitoring. - Multilingual support and scalable architecture on Salesforce cloud. Deploy fast with a no-code setup. 24/7 support included. Drive more leads and close more deals with GirikCTI.

Top keywords

ai4×2.58%
call4×2.58%
salesforce4×2.58%
agent3×1.94%
girikcti3×1.94%
real-time3×1.94%
support3×1.94%
ai call2×1.29%

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center vs Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center

1. Listing metadata

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center or Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice cheaper?

Which has better reviews, Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center or Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice?

Should I choose Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center or Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center or Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center and Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice?