Simple Survey
WHY GO NATIVE - No integration required - Prioritize Data Security: Applications outside of Salesforce increase the risk of data breach & complicate compliance - Accurate & Real-Time Data: Create a 360° view of your customer - Enable automation using the platform you already know CREATE SURVEYS - Customize with logo, colors, & other options - Select from a variety of initial rating scales and tailor follow-ups - Ease of use encourages user adoption AUTOMATE & SEND - Use out-of-the-box or create custom automation to send surveys after case closure, project milestone, or follow-ups - Detect previously-surveyed customers to avoid survey fatigue IMPROVE RESPONSE RATES - Increase responses received with easy 1-click/touch email - Capture partial responses, capture answers in progress, collect data from abandoned surveys MEASURE & FOLLOW UP - Analyze responses & identify trends by using Survey Insights - Packaged reports & dashboards measure Response Rates, Average Scores, NPS, and Leader/Slacker boards - Automate reminders & follow-up activities from received feedback
Top keywords
- data4×2.55%
- responses3×1.91%
- surveys3×1.91%
- automate2×1.27%
- automation2×1.27%
- capture2×1.27%
- follow-ups2×1.27%
- measure2×1.27%
- rates2×1.27%
- received2×1.27%
- response2×1.27%
- response rates2×1.27%
AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment
Zonka Feedback is a native Salesforce app for collecting, analyzing, and acting on customer feedback. You can run NPS, CSAT & CES surveys across email, SMS, WhatsApp, and in-app with AI-powered analysis and automated actions built directly into Salesforce. CAPTURE EVERY SIGNAL ⭐ Trigger NPS, CSAT, CES & VoC surveys on case closure, opportunity changes, or any Salesforce event ⭐ Reach customers via email, SMS, WhatsApp, in-app, website, and offline channels ⭐ Embed surveys in emails for one-click responses and higher response rates UNDERSTAND WITH AI ⭐ Surface themes, key drivers, and sentiment behind every score automatically ⭐ Track entities, aspects, and topics mentioned across all responses ⭐ Detect urgency, churn signals, and customer intent in open-text responses ⭐ Understand what's driving score changes with AI impact analysis ⭐ Deliver role-based dashboards so CX, support, and product teams see what's relevant TURN FEEDBACK INTO ACTION ⭐ Map responses to any standard or custom Salesforce object in real-time ⭐ Trigger workflows, alerts, and tasks automatically based on incoming feedback ⭐ Build 360-degree customer profiles and close the feedback loop inside Salesforce
Top keywords
- feedback5×2.99%
- salesforce5×2.99%
- responses4×2.40%
- customer3×1.80%
- surveys3×1.80%
- ai2×1.20%
- analysis2×1.20%
- automatically2×1.20%
