AppRanks verdict
Generated from live data on this pageSimple Survey: 100% Native Surveys, CSAT & NPS for Salesforce and CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce at paid, CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce has the larger user base (102 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce audit • CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey audit
