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GOAT vs Simple Survey
Side-by-side comparison · 24 data points
1. Listing metadata
Field-level data| Simple Survey | GOAT | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
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| Developer |
Side-by-side comparison · 24 data points
| Simple Survey | GOAT | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
Capture feedback in Salesforce automatically with effortless, beautiful surveys. Get higher response rates, improve customer experience, increase CSAT and Net Promoter Score® (NPS), and boost agent effectiveness.
| Metric | Simple Survey: 100% Native Surveys for Salesforce | GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative |
|---|---|---|
| Rating | ★ 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 97 | 67 |
| Free plan | — | — |
| Pricing | paid | paid |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 6 | ★ 9 |
| Review velocity (30d) | 2 new | — |
| Languages | 17 supported | 16 supported |
| Listed since | Aug 2013 | Apr 2021 |
Simple Survey: 100% Native Surveys for Salesforce and GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Simple Survey: 100% Native Surveys for Salesforce at paid, GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Simple Survey: 100% Native Surveys for Salesforce audit • GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative audit
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| Last updated | — | — |
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| Keyword | Simple Survey | GOAT |
|---|---|---|
| lead capture | #65 | #31 |
| form template | #84 | #23 |
| poll | #50 | #72 |
| survey builder | #16 | #119 |
| freeform | #72 | #82 |
| Signal | Simple Survey | GOAT |
|---|---|---|
| Average rating | 5.0 ★ (97) | 5.0 ★ (67) |
| Rating distribution | 5100% 40% 30% 20% 10% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +1 | — |
| Reviews · last 30 days | +2 | — |
| Reviews · last 90 days | +6 | — |
Both Simple Survey: 100% Native Surveys for Salesforce and GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative offer paid plans only. Simple Survey: 100% Native Surveys for Salesforce starts at paid; GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative starts at paid. Compare the per-tier features in the Pricing section above before committing.
Simple Survey: 100% Native Surveys for Salesforce (5.0★, 97 reviews) and GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative (5.0★, 67 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Simple Survey: 100% Native Surveys for Salesforce fits better if you prioritize rating consistency; GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Great product with terrific help from support team The product works great. It's a bit tricky for a non techie like me to implement and get started but they are very good with support for installation and getting started.
Everything should be so easy! Setup is simple (no pun intended), the product continually improves, support is fantastic and the price is so reasonable. I wish all products could be like this. Thank you Simple Survey!
Easy App + Great customer Service Simple Survey was very easy to set up and does what it says it will do with no issues. We got up and running in a day. Jessie was a dream to work with and went above and beyond may times when I couldn't figure something out. We have no complaints at all and recommend to anyone looking
Great survey that links to Salesforce Does what we need with triggering a ticket and tracking the responses in Salesforce for easy reporting. Easy contracting and renewal process. Does what we need!
Does exactly what we need We have used Simply Survey for 4 years now and we have just renewed for another two. It was straight forward to setup and configure and it was great to have the reporting native within Salesforce. The customer support and account managers have also been excellent and very knowledgeable. High
No reviews yet.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Simple Survey: 100% Native Surveys for Salesforce has more onboarding documentation maturity (97 reviews vs 67), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Simple Survey: 100% Native Surveys for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (97 reviews). GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative aligns more with early-stage and growth-mode stores (67 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Simple Survey: 100% Native Surveys for Salesforce and GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
