Side-by-side comparison · 24 data points
Capture voice of customer feedback directly in Salesforce, no integration required. Send post-case surveys, measure NPS and CSAT, and automate follow-ups with data that never leaves your org.
| Simple Survey | Utility Bot | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
Utility Bot provides utility service providers’ customers with real time information on outage and can handle requests like transfer/stop service, and energy usage. It can be easily adapted to the needs of different types of utility service providers.
| Metric | Simple Survey: 100% Native Surveys for Salesforce | Utility Bot |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.5 ★ |
| Total reviews | ★ 101 | 2 |
| Free plan | — | ★ Yes |
| Pricing | paid | free |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | — |
| Listed features | ★ 6 | 3 |
| Review velocity (30d) | 3 new | — |
| Languages | 17 supported | 1 supported |
| Listed since | Aug 2013 | Sep 2018 |
Based on the data on this page, Simple Survey: 100% Native Surveys for Salesforce is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Utility Bot's 4.5★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Utility Bot offers a free tier (free) while Simple Survey: 100% Native Surveys for Salesforce starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Simple Survey: 100% Native Surveys for Salesforce has the larger user base (101 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Utility Bot's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Simple Survey: 100% Native Surveys for Salesforce; mid-market and enterprise merchants with specific feature requirements should evaluate both — Utility Bot's 2-review base may include the workflow context that matches your specific use case better than Simple Survey: 100% Native Surveys for Salesforce's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Simple Survey: 100% Native Surveys for Salesforce audit • Utility Bot audit
| Listed |
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| Last updated | — | — |
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| Keyword | Simple Survey | Utility Bot |
|---|---|---|
| survey app | #1 | Not ranked |
| survey builder | #1 | Not ranked |
| survey | #1 | Not ranked |
| customer care | Not ranked | #10 |
| chatbot | Not ranked | #21 |
No tracked changes.
| Signal | Simple Survey | Utility Bot |
|---|---|---|
| Average rating | 5.0 ★ (101) | 4.5 ★ (2) |
| Rating distribution | 5100% 40% 30% 20% 10% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +3 | — |
| Reviews · last 90 days | +8 | — |
Utility Bot is the cheaper option — it offers a free plan (free). Simple Survey: 100% Native Surveys for Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
Simple Survey: 100% Native Surveys for Salesforce has the higher average rating (5.0★ from 101 reviews) compared to Utility Bot (4.5★ from 2 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Simple Survey: 100% Native Surveys for Salesforce fits better if you prioritize rating consistency; Utility Bot is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Simple Survey: 100% Native Surveys for Salesforce has more onboarding documentation maturity (101 reviews vs 2), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Simple Survey: 100% Native Surveys for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (101 reviews). Utility Bot aligns more with early-stage and growth-mode stores (2 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Excellent Support Staff Jessie from Support has been really good at keeping our Surveys working. Kudos! Apart from that, this app is easy to configure, although it's not perfect, and you'll bump into a few issues, but there's nothing a great support team can handle.
Easy implementation, fantastic support throughout Easy implementation, works great out of the box. We were up and running quickly with no complex integration since everything lives natively in Salesforce. The Vacasio team provided fantastic support throughout, responsive and genuinely helpful. We now get immediate fee
Friendly and Simple The app itself is exactly as it says..simple. But that doesn't mean the settings and configuration are limited, it just means the UI and set up process make logical sense. The staff is also great. George in Sales was wonderful and Brian on the Implementation team was great. I'm a business unit lead
Great product with terrific help from support team The product works great. It's a bit tricky for a non techie like me to implement and get started but they are very good with support for installation and getting started.
Everything should be so easy! Setup is simple (no pun intended), the product continually improves, support is fantastic and the price is so reasonable. I wish all products could be like this. Thank you Simple Survey!
No reviews yet.
Migration support varies by app and category. Simple Survey: 100% Native Surveys for Salesforce and Utility Bot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Utility Bot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
