Utility Bot for Salesforce AppExchange
Utility Bot is the #99 ranked customer service app on Salesforce, with a 4.5 average rating from 2 reviews, with a free plan available, as of July 11, 2026.
Utility Bot is a Salesforce AppExchange app by Salesforce Labs. With a rating of 4.5★ from 2 reviews, it currently ranks #99 in the Customer Service category.
AppRanks data: Utility Bot ranks #99 in Customer Service on Salesforce AppExchange, placing it in the top 9% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Utility Bot is a highly rated Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.5★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
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About Utility Bot
How Utility Bot works
Utility bot, a versatile and scalable chatbot for utility service providers that answers commonly asked questions. This bot is powered by Salesforce Lightning Platform and Einstein to make your service interactions seamless. It’s the ultimate helper that can assist with automation of repetitive tasks. Your customers will love this bot for its ease of use and your service agents will now have time to work on bigger issues.
The utility bot can help your customers view or report outages by entering their zip code. Also, giving them the option to receive real time updates on outage via email or text. The bot can also be used to request transfer or stop services. No more waiting on a call to speak to an agent, utility bot will log this request instantly and also provide updates on the status of this request. Customers can also learn about their energy usage and know their bill payment status.
Utility bot’s scalability and ease of use will help businesses deliver excellent customer care. It's your new virtual assistant to find answers and request services and all you need to do is ask!
Key features
- Achieve customer satisfaction goals: By automating commonly requests tasks, customer service agents can focus on handling complex issues
- Adaptability: Utility bot can be easily tweaked to fit the needs of different types of service providers.
- Intuitive: Friendly interactions that understands customers' needs and helps them in the most efficient way
Category rankings
As of Jul 11, 2026- Customer Service#99of 1,108Top 9%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Utility Bot ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- Rank #10
- 2.chatbotRank #21
Competitors & alternatives
Utility Botdoesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Utility Bot?
Utility Bot is an app for Salesforce. It currently holds a 4.5-star rating from 2 merchant reviews, and it has been listed on the marketplace since 2018. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Salesforce Labs.
Who uses Utility Bot?
Utility Bot is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Utility Bot rank on Salesforce?
Utility Bot currently sits at position #99 in the Customer Service category on Salesforce. That places it in the top 9% of 1,108 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.