Simple Survey vs In-gage – AI Quality Assurance, Surveys & Case Categorisation

Side-by-side comparison · 24 data points

Simple Survey

5.0·95reviews

Capture feedback in Salesforce automatically with effortless, beautiful surveys. Get higher response rates, improve customer experience, increase CSAT and Net Promoter Score® (NPS), and boost agent effectiveness.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Simple Survey	In-gage – AI Quality Assurance, Surveys & Case Categorisation
Tagline	“Capture feedback in Salesforce automatically with effortless, beautiful surveys. Get higher response rates, improve customer experience, increase CSAT and Net Promoter Score® (NPS), and boost agent effectiveness.”212 chars	“Ensure 100% Quality Assurance with AI-driven auditing, real-time compliance checks, and actionable insights in Salesforce. Plus, enhance NPS, case categorisation, coaching, and service efficiency tracking to improve your customer experience.”241 chars
Description	1088 / 2000 chars54% used	1130 / 2000 chars56% used
Screenshots	—	—
Languages	arnlenfifr+12 more	en
Platforms	Shopify	Shopify
Developer	Vicasso	In-gage Technology Ltd

At a glance

10 metrics · auto-computed

Feature comparison between Simple Survey: 100% Native Surveys for Salesforce and In-gage – AI Quality Assurance, Surveys & Case Categorisation
Metric	Simple Survey: 100% Native Surveys for Salesforce	In-gage – AI Quality Assurance, Surveys & Case Categorisation
Rating	5.0 ★	5.0 ★
Total reviews	★ 95	7
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 6	3
Review velocity (30d)	3 new	—
Languages	17 supported	1 supported
Listed since	Aug 2013	Dec 2015

AppRanks verdict

Generated from live data on this page

Simple Survey: 100% Native Surveys for Salesforce and In-gage – AI Quality Assurance, Surveys & Case Categorisation are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Simple Survey: 100% Native Surveys for Salesforce at paid, In-gage – AI Quality Assurance, Surveys & Case Categorisation at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Simple Survey: 100% Native Surveys for Salesforce audit • In-gage – AI Quality Assurance, Surveys & Case Categorisation audit

Listed	August 21, 2013	December 14, 2015

Last updated	—	—

3. Features

As listed by each developer

Simple Survey

100% SALESFORCE NATIVE No complex integration to manage, and data doesn't leave Salesforce. Automatically send surveys related to standard or custom objects. Authorized users can instantly view and act on survey results captured in Salesforce.
EASY, TAILORED SURVEYS Simple drag & drop helps users build customized surveys with a user-friendly, code-free interface. Conditional/Skip Logic: Show relevant questions based on responses and Salesforce data, providing a personalized experience.
READY-TO-USE TEMPLATE LIBRARY Customizable survey templates for Net Promoter Score® (NPS®), Customer Satisfaction (CSAT), Customer Effort Score (CES), Likert Scales, Thumbs Up/Down, and Questionnaire with previews.
FLEXIBLE SURVEY DELIVERY Salesforce events like case closures or record updates can automatically trigger surveys. Distribute surveys across multiple channels like email, web, chat, and social media. No limit on the number of surveys you can send.
REAL-TIME SURVEY ANALYTICS Get immediate insights like customer sentiment with charts, word clouds, & pre-built dashboards. Monitor responses for key trends and specific criteria. Capture user meta-details (IP, location, etc.) for deeper analysis.
AGENTFORCE EXTENSION Survey in Salesforce Messaging! Agentforce extension works in Messaging for In-App and Web (MIAW) channel. Your AI Agent can identify the correct survey program, pre-create survey records, send survey links, and update records.

In-gage – AI Quality Assurance, Surveys & Case Categorisation

AI-Assisted Quality Assurance • AI Compliance to instantly flag risks to the business • Emotion Analysis to highlight customer emotion and experience • Quality scorecards in Salesforce for efficient QA linked to cases and staff
Automated Service Efficiency • Automatic Case Categorization - case types, language, skills, etc • Prioritise cases based on emotion • Track case efficiency to reduce cost-to-serve
Intelligent Customer Feedback: Salesforce survey tool • Automatic AI categorisation of customer feedback • Real-time feedback linked to cases, accounts, and agents • Realtime financial reports

Keyword	Simple Survey	In-gage – AI Quality Assurance, Surveys & Case Categorisation
surveys	#1814	#414
survey	#2523	#223
feedback	#34	#5
survey app	#3937	#2
survey builder	#39	#1425

Signal	Simple Survey	In-gage – AI Quality Assurance, Surveys & Case Categorisation
Average rating	5.0 ★ (95)	5.0 ★ (7)
Rating distribution	5100% 40% 30% 20% 10%	5— 4— 3— 2— 1—
Reviews · last 7 days	+0	—
Reviews · last 30 days	+3	—
Reviews · last 90 days	+5	—

9. App details

Long-form description · keyword frequency

Simple Survey

WHY GO NATIVE - No integration required - Prioritize Data Security: Applications outside of Salesforce increase the risk of data breach & complicate compliance - Accurate & Real-Time Data: Create a 360° view of your customer - Enable automation using the platform you already know CREATE SURVEYS - Customize with logo, colors, & other options - Select from a variety of initial rating scales and tailor follow-ups - Ease of use encourages user adoption AUTOMATE & SEND - Use out-of-the-box or create custom automation to send surveys after case closure, project milestone, or follow-ups - Detect previously-surveyed customers to avoid survey fatigue IMPROVE RESPONSE RATES - Increase responses received with easy 1-click/touch email - Capture partial responses, capture answers in progress, collect data from abandoned surveys MEASURE & FOLLOW UP - Analyze responses & identify trends by using Survey Insights - Packaged reports & dashboards measure Response Rates, Average Scores, NPS, and Leader/Slacker boards - Automate reminders & follow-up activities from received feedback

Top keywords

data4×2.55%
responses3×1.91%
surveys3×1.91%
automate2×1.27%
automation2×1.27%
capture2×1.27%
follow-ups2×1.27%
measure2×1.27%
rates2×1.27%
received2×1.27%
response2×1.27%
response rates2×1.27%

In-gage – AI Quality Assurance, Surveys & Case Categorisation

Ensure 100% Quality Assurance with AI-driven auditing, real-time compliance checks, and actionable insights—all seamlessly integrated within Salesforce. With AI-assisted QA, you can: ✅ Audit every customer interaction to ensure service consistency and compliance. ✅ Flag compliance risks in real time, reducing regulatory exposure. ✅ Score agent performance based on soft skills, adherence to process, and customer sentiment. ✅ Streamline coaching with instant, customisable scorecards and performance tracking. Beyond Quality Assurance, In-gage AI also enhances: 🔹 AI-driven NPS analysis – Measure customer loyalty with automated feedback categorisation. 🔹 Case categorisation & routing – Automate case assignment for faster resolution. 🔹 Coaching & training insights – Identify skill gaps and deliver targeted coaching. 🔹 Service efficiency tracking – Monitor agent productivity and improve first contact resolution. Showcase the value of your service teams with AI-powered insights that drive efficiency, compliance, and customer satisfaction. Discover how In-gage AI can transform your quality assurance process today!

Top keywords

compliance4×2.88%
customer4×2.88%
assurance3×2.16%
coaching3×2.16%
insights3×2.16%
quality3×2.16%
quality assurance3×2.16%
service3×2.16%

Frequently asked

Common questions about this comparison

Is Simple Survey: 100% Native Surveys for Salesforce or In-gage – AI Quality Assurance, Surveys & Case Categorisation cheaper?

Both Simple Survey: 100% Native Surveys for Salesforce and In-gage – AI Quality Assurance, Surveys & Case Categorisation offer paid plans only. Simple Survey: 100% Native Surveys for Salesforce starts at paid; In-gage – AI Quality Assurance, Surveys & Case Categorisation starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Simple Survey: 100% Native Surveys for Salesforce or In-gage – AI Quality Assurance, Surveys & Case Categorisation?

Simple Survey: 100% Native Surveys for Salesforce (5.0★, 95 reviews) and In-gage – AI Quality Assurance, Surveys & Case Categorisation (5.0★, 7 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Simple Survey: 100% Native Surveys for Salesforce or In-gage – AI Quality Assurance, Surveys & Case Categorisation?

It depends on what you're optimizing for. Simple Survey: 100% Native Surveys for Salesforce fits better if you prioritize broader integrations; In-gage – AI Quality Assurance, Surveys & Case Categorisation is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Simple Survey: 100% Native Surveys for Salesforce or In-gage – AI Quality Assurance, Surveys & Case Categorisation?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Simple Survey: 100% Native Surveys for Salesforce has more onboarding documentation maturity (95 reviews vs 7), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Simple Survey: 100% Native Surveys for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (95 reviews). In-gage – AI Quality Assurance, Surveys & Case Categorisation aligns more with early-stage and growth-mode stores (7 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Simple Survey: 100% Native Surveys for Salesforce and In-gage – AI Quality Assurance, Surveys & Case Categorisation?

Migration support varies by app and category. Simple Survey: 100% Native Surveys for Salesforce and In-gage – AI Quality Assurance, Surveys & Case Categorisation both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from In-gage – AI Quality Assurance, Surveys & Case Categorisation" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Simple Survey vs In-gage – AI Quality Assurance, Surveys & Case Categorisation

Simple Survey

1. Listing metadata

In-gage – AI Quality Assurance, Surveys & Case Categorisation

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Simple Survey · 5 changes

In-gage – AI Quality Assurance, Surveys & Case Categorisation · 3 changes

8. Quality signals

5 latest reviews · each app

9. App details

Frequently asked

Is Simple Survey: 100% Native Surveys for Salesforce or In-gage – AI Quality Assurance, Surveys & Case Categorisation cheaper?

Which has better reviews, Simple Survey: 100% Native Surveys for Salesforce or In-gage – AI Quality Assurance, Surveys & Case Categorisation?

Should I choose Simple Survey: 100% Native Surveys for Salesforce or In-gage – AI Quality Assurance, Surveys & Case Categorisation?

Which is faster to set up, Simple Survey: 100% Native Surveys for Salesforce or In-gage – AI Quality Assurance, Surveys & Case Categorisation?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Simple Survey: 100% Native Surveys for Salesforce and In-gage – AI Quality Assurance, Surveys & Case Categorisation?

Simple Survey vs In-gage – AI Quality Assurance, Surveys & Case Categorisation

Simple Survey

1. Listing metadata

In-gage – AI Quality Assurance, Surveys & Case Categorisation

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Simple Survey · 5 changes

In-gage – AI Quality Assurance, Surveys & Case Categorisation · 3 changes

8. Quality signals

5 latest reviews · each app

9. App details

Frequently asked

Is Simple Survey: 100% Native Surveys for Salesforce or In-gage – AI Quality Assurance, Surveys & Case Categorisation cheaper?

Which has better reviews, Simple Survey: 100% Native Surveys for Salesforce or In-gage – AI Quality Assurance, Surveys & Case Categorisation?

Should I choose Simple Survey: 100% Native Surveys for Salesforce or In-gage – AI Quality Assurance, Surveys & Case Categorisation?

Which is faster to set up, Simple Survey: 100% Native Surveys for Salesforce or In-gage – AI Quality Assurance, Surveys & Case Categorisation?

9. Other comparisons people make

vs Simple Survey

vs In-gage – AI Quality Assurance, Surveys & Case Categorisation

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Simple Survey: 100% Native Surveys for Salesforce and In-gage – AI Quality Assurance, Surveys & Case Categorisation?