Side-by-side comparison · 24 data points
Capture voice of customer feedback directly in Salesforce, no integration required. Send post-case surveys, measure NPS and CSAT, and automate follow-ups with data that never leaves your org.
| Simple Survey | SMS for Salesforce by Sinch Engage | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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| Developer |
Salesforce text messaging made simple. Send and automate SMS, MMS, WhatsApp, and RCS directly inside Salesforce. Improve response times, personalize communication, and keep every message on record. Fast setup, built-in compliance, and 24/7 support.
| Metric | Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce | SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | ★ 100 | 40 |
| Free plan | — | — |
| Pricing | paid | paid |
| Built for Shopify | — | — |
| Pricing tiers | ★ 3 tiers | 1 tier |
| Listed features | 6 | ★ 9 |
| Review velocity (30d) | 3 new | — |
| Languages | 17 supported | 1 supported |
| Listed since | Aug 2013 | Feb 2014 |
Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce and SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce at paid, SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce audit • SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS audit
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| Keyword | Simple Survey | SMS for Salesforce by Sinch Engage |
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| following records | #12 | #5 |
No tracked changes.
| Signal | Simple Survey | SMS for Salesforce by Sinch Engage |
|---|---|---|
| Average rating | 5.0 ★ (100) | 4.9 ★ (40) |
| Rating distribution | 5100% 40% 30% 20% 10% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +1 | — |
| Reviews · last 30 days | +3 | — |
| Reviews · last 90 days | +8 | — |
Both Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce and SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS offer paid plans only. Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce starts at paid; SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS starts at paid. Compare the per-tier features in the Pricing section above before committing.
Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce (5.0★, 100 reviews) and SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS (4.9★, 40 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce fits better if you prioritize rating consistency; SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Excellent Support Staff Jessie from Support has been really good at keeping our Surveys working. Kudos! Apart from that, this app is easy to configure, although it's not perfect, and you'll bump into a few issues, but there's nothing a great support team can handle.
Easy implementation, fantastic support throughout Easy implementation, works great out of the box. We were up and running quickly with no complex integration since everything lives natively in Salesforce. The Vacasio team provided fantastic support throughout, responsive and genuinely helpful. We now get immediate fee
Friendly and Simple The app itself is exactly as it says..simple. But that doesn't mean the settings and configuration are limited, it just means the UI and set up process make logical sense. The staff is also great. George in Sales was wonderful and Brian on the Implementation team was great. I'm a business unit lead
Great product with terrific help from support team The product works great. It's a bit tricky for a non techie like me to implement and get started but they are very good with support for installation and getting started.
Everything should be so easy! Setup is simple (no pun intended), the product continually improves, support is fantastic and the price is so reasonable. I wish all products could be like this. Thank you Simple Survey!
No reviews yet.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce has more onboarding documentation maturity (100 reviews vs 40), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (100 reviews). SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS aligns more with early-stage and growth-mode stores (40 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce and SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SMS for Salesforce by Sinch Engage — SMS, MMS, WhatsApp & RCS" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
