Side-by-side comparison · 24 data points
Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required.
| eGain for Salesforce | Fastcall CTI | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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| Developer |
eGain for Salesforce embeds eGain’s AI and knowledge-powered process guidance and digital customer engagement capabilities within Salesforce desktop, enabling wow CX and business benefits: Up to 37% FCR improvement & 50% reduction in agent training time.
| Metric | eGain for Salesforce | Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile |
|---|---|---|
| Rating | 4.0 ★ | ★ 4.9 ★ |
| Total reviews | 3 | ★ 124 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 1 tier | ★ 2 tiers |
| Listed features | 3 | ★ 9 |
| Languages | 13 supported | 1 supported |
| Listed since | Sep 2014 | Oct 2013 |
Based on the data on this page, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs eGain for Salesforce's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: eGain for Salesforce at paid, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the larger user base (124 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. eGain for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile; mid-market and enterprise admins with specific feature requirements should evaluate both — eGain for Salesforce's 3-review base may include the workflow context that matches your specific use case better than Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: eGain for Salesforce audit • Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile audit
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| Keyword | eGain for Salesforce | Fastcall CTI |
|---|---|---|
| salesforce mobile | Not ranked | #1 |
| mobile | Not ranked | #2 |
| mobile app | Not ranked | #2 |
No tracked changes.
Both eGain for Salesforce and Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile offer paid plans only. eGain for Salesforce starts at paid; Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile starts at paid. Compare the per-tier features in the Pricing section above before committing.
Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the higher average rating (4.9★ from 124 reviews) compared to eGain for Salesforce (4.0★ from 3 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile holds the higher average rating (4.9★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the deeper published review base (124 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
eGain for Salesforce typically suits early-stage and growth-mode teams based on its published review base (3 reviews). Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile typically suits early-stage and growth-mode teams based on its published review base (124 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. eGain for Salesforce and Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from eGain for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
