eGain for Salesforce for Salesforce AppExchange
eGain for Salesforce is the #56 ranked field service app on Salesforce, with a 4.0 average rating from 3 reviews, as a paid app, as of Sep 9, 2026.
eGain for Salesforce is a Salesforce AppExchange app by eGain Corporation. With a rating of 4.0★ from 3 reviews, it currently ranks #56 in the Field Service category.
AppRanks data: eGain for Salesforce ranks #56 in Field Service on Salesforce AppExchange, placing it in the top 48% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
eGain for Salesforce is a well-rated Salesforce app with a limited review volume. It is listed in the Field Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 3 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by eGain Corporation — established developer track record
Cons
- −Limited review base (3) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About eGain for Salesforce
How eGain for Salesforce works
eGain for Salesforce integrates eGain’s award-winning AI, knowledge management, and customer engagement apps with Salesforce CRM, including the Salesforce Service Cloud. Infused with AI and analytics and embedded in Salesforce agent desktop, the eGain Knowledge Hub empowers all agents to solve omnichannel customer queries with personalized answers and conversational guidance, slashing training needs and ensuring compliance.
Likewise, agents on eGain’s digital-first desktop are able to view customer profiles and context from Salesforce from within eGain. Omnichannel interactions are recorded end to end in eGain and Salesforce for a 360 view. Customer profiles stored in Salesforce can also be leveraged from within eGain for personalized and contextual engagement.
Key features
- eGain Knowledge Hub, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones.
- Industry leading features: • Comprehensive content management • Personalized knowledge access for agents • AI-powered conversational guidance • Best practices-embedded • Powerful knowledge analytics • Supports global, multilingual deployments
- Innovation in 30 Days Offer: Have you heard of our popular free production pilot program, Innovation in 30 Days? Experience the difference with no upfront commitment. Sign up at: https://www.egain.com/knowledge-management-software-pilot-risk-free/
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Knowledge ManagementOrganize and share knowledge resources for better decision-making.
- Omnichannel SupportAccess support seamlessly across multiple channels and platforms.
Category rankings
As of Sep 9, 2026- Field Service#56of 119Top 48%
- Agent Productivity#124of 308Top 41%
- Customer Service#475of 1,112Top 43%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
eGain for Salesforce doesn't have curated competitor matchups yet. Other tracked field service apps on Salesforce:
Frequently asked questions
What is eGain for Salesforce?
eGain for Salesforce is an app for Salesforce. It currently holds a 4.0-star rating from 3 merchant reviews, and it has been listed on the marketplace since 2014. It is listed under the Field Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by eGain Corporation.
Is eGain for Salesforce free?
eGain for Salesforce does not offer a permanent free plan on Salesforce. Pricing starts at 249, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses eGain for Salesforce?
eGain for Salesforce is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Field Service category on Salesforce.
Where does eGain for Salesforce rank on Salesforce?
eGain for Salesforce currently sits at position #56 in the Field Service category on Salesforce. That places it in the top 47% of 119 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does eGain for Salesforce integrate with?
eGain for Salesforce lists 3 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does eGain for Salesforce support?
eGain for Salesforce declares support for 13 languages on its Salesforce marketplace listing: nl, en, fr, de, da, it, with 7 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.