- Category rank
- #58 in Field Service
- Price from
- $249 / company / month (USD)
- Listing audit
- 65/100
eGain for Salesforce is a Salesforce AppExchange app by eGain Corporation. With a rating of 4.0★ from 3 reviews, it currently ranks #58 in the Field Service category.
eGain for Salesforce is the #58 ranked Field Service app on Salesforce, with a 4.0 average rating from 3 reviews, as a paid app, as of Nov 9, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 9, 2026
eGain for Salesforce ranks #58 of 124 in Field Service on Salesforce. It holds a 4.0★ average from 3 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2014
Cons
- −Only 3 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About eGain for Salesforce
How eGain for Salesforce works
eGain for Salesforce integrates eGain’s award-winning AI, knowledge management, and customer engagement apps with Salesforce CRM, including the Salesforce Service Cloud. Infused with AI and analytics and embedded in Salesforce agent desktop, the eGain Knowledge Hub empowers all agents to solve omnichannel customer queries with personalized answers and conversational guidance, slashing training needs and ensuring compliance.
Likewise, agents on eGain’s digital-first desktop are able to view customer profiles and context from Salesforce from within eGain. Omnichannel interactions are recorded end to end in eGain and Salesforce for a 360 view. Customer profiles stored in Salesforce can also be leveraged from within eGain for personalized and contextual engagement.
Key features
- eGain Knowledge Hub, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones.
- Industry leading features: • Comprehensive content management • Personalized knowledge access for agents • AI-powered conversational guidance • Best practices-embedded • Powerful knowledge analytics • Supports global, multilingual deployments
- Innovation in 30 Days Offer: Have you heard of our popular free production pilot program, Innovation in 30 Days? Experience the difference with no upfront commitment. Sign up at: https://www.egain.com/knowledge-management-software-pilot-risk-free/
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
Other capabilities (2)
role not classified yet
- Knowledge ManagementOrganize and share knowledge resources for better decision-making.
- Omnichannel SupportAccess support seamlessly across multiple channels and platforms.
Ratings and reviews
Reviews for this app aren't archived by AppRanks yet — read them on Salesforce.
Category rankings
A category rank is the app's position in Salesforce's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Field Service#58of 124Top 47%
- Agent Productivity#129of 316Top 41%
- Customer Service#473of 1,158Top 41%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
eGain for Salesforce doesn't have curated competitor matchups yet.Other tracked Field Service apps on Salesforce:
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Frequently asked questions
What is eGain for Salesforce?
eGain for Salesforce is a Salesforce app by eGain Corporation, listed in Field Service. It holds a 4.0-star average from 3 reviews on Salesforce. It has been listed since 2014.
Is eGain for Salesforce free?
No. eGain for Salesforce has no free plan on Salesforce; the paid plan is $249 / company / month (USD). Listed plans: Default Plan.
Where does eGain for Salesforce rank on Salesforce?
eGain for Salesforce ranks #58 of 124 apps in Field Service on Salesforce.