Generated from eGain for Salesforce's audit data
eGain for Salesforce scores 62/100 across 6 category checks, which tracks in the middle band, with 3 of 6 categories below the headline. Strengths: languages holds at 100/100, so the listing isn't fundamentally broken — the lift is in tightening specific weaknesses. Watch-items: technical & support (50/100) and visual assets (50/100) drag the average down; lifting technical & support is the single largest available lever. Per-category breakdown below.
This is an independent listing audit for eGain for Salesforce on Salesforce. It scored 62/100 (grade C) on today's snapshot. Top strength: Languages at 100/100. Biggest gap: Title Optimization at 50/100. We re-audit every 24 hours from the canonical Salesforce listing.
Six weighted areas, pass / warning / fail per check, tiers at 85 / 65. Full methodology · Glossary
Last updated: September 11, 2026
eGain for Salesforce's overall score of 62/100 is a mid-tier result — the listing is functional but multiple categories have headroom, computed as the weighted average of 6 category checks. The spread is highly polarized across categories — 3 categories score above the headline number and 3 score below. The strongest category is Languages (100/100, +38 vs overall); the weakest is Technical & Support (50/100), only 12 points below the overall — the score is already tightly bunched. Top three by score: Languages (100), Description & Content (71), Categories & Discoverability (63).
Scoring criteria, category weightings, and the full rubric (identical across every Salesforce AppExchange listing AppRanks audits) are documented on the methodology page and the audit-score glossary entry. Disputes or data corrections: [email protected].
eGain for Salesforce scored 62/100 in the AppRanks listing audit — a mid-tier result with room to improve. The score is the weighted average of 6 category checks: Title Optimization 50/100, Description & Content 71/100, Visual Assets 50/100, Categories & Discoverability 63/100, Technical & Support 50/100, Languages 100/100. Each category is scored against a fixed rubric that is identical for every app on the platform, so scores are directly comparable across Salesforce listings.
eGain for Salesforce's strongest audit area is Languages, scored at 100/100. Of the 6 checks AppRanks runs in this category, 6 pass cleanly, with the remainder in warning rather than failing state. This is the dimension a competing listing would need to match before eGain for Salesforce loses its current edge in this category.
The weakest area in eGain for Salesforce's audit is Title Optimization, scored at 50/100. The category has no outright failures, but several checks land in warning state and could move the score up if addressed. Tightening this category is the highest-impact change available to the listing — its weight in the overall score makes it the lever most likely to move the headline number on the next refresh.