Which is faster to set up, Webex Contact Center CTI Connector for Salesforce or Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center has more onboarding documentation maturity (10 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Webex Contact Center CTI Connector for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center aligns more with early-stage and growth-mode stores (10 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Webex Contact Center CTI Connector for Salesforce and Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center?

Migration support varies by app and category. Webex Contact Center CTI Connector for Salesforce and Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Webex Contact Center CTI Connector for Salesforce " in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Webex Contact Center vs Consilium UniAgent™ — Salesforce

Webex Contact Center CTI Connector for Salesforce vs Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center

Side-by-side comparison · 24 data points

Webex Contact Center CTI Connector for Salesforce

0.0·0reviews

Shopifyfree_to_install

Change

1. Listing metadata

Field-level data

	Webex Contact Center CTI Connector for Salesforce	Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center
Tagline	“Cisco’s open platform and architecture enables customers to leverage their technology investments, and seamlessly manage, consolidate, and connect their contact center to the business applications they use every day.”216 chars	“UniAgent™ AIPro with advance features like, digital interactions, Transcript posting to CRM, Social media integration, Supervisor features(Silent Monitoring, Barge-in, etc.), Full telephony functions, Click to call, Omnichannel, CRM screen pop.”244 chars
Description	839 / 2000 chars42% used	805 / 2000 chars40% used
Screenshots	—	—
Languages	en	enfrderuzh_CN+2 more
Platforms	Shopify	Shopify
Developer	Cisco Systems, Inc	Consilium Software Inc

At a glance

9 metrics · auto-computed

Feature comparison between Webex Contact Center CTI Connector for Salesforce and Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center
Metric	Webex Contact Center CTI Connector for Salesforce	Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center
Rating	—	5.0 ★
Total reviews	0	10
Free plan	★ Yes	—
Pricing	free_to_install	paid
Built for Shopify	—	—
Pricing tiers	—	1 tier
Listed features	3	3
Languages	1 supported	7 supported
Listed since	Sep 2012	Feb 2014

Listed	September 11, 2012	February 18, 2014

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Webex Contact Center CTI Connector for Salesforce	Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center
contact	Not ranked	#101

9. App details

Long-form description · keyword frequency

Webex Contact Center CTI Connector for Salesforce

Cisco’s open platform and architecture enables customers to leverage their technology investments, and seamlessly manage, consolidate, and connect their contact center to the business applications they use every day. Benefits: • Agents have contact center functionality embedded within Salesforce. No need to flip between apps. Improves first contact resolution. • Unified reporting is available for contact center interaction with Salesforce interaction; no need to consolidate the data, which improves supervisor productivity. • Automatic customer record screen pop allows agent to preview matching record details before accepting a call, reducing customer wait time • Integrated workforce optimization, outbound campaigns, and predictive analytics give you everything you need for a high-performing contact center in the cloud

Top keywords

contact5×4.50%
center4×3.60%
contact center4×3.60%
consolidate2×1.80%
customer2×1.80%
improves2×1.80%
interaction2×1.80%
record2×1.80%
salesforce2×1.80%

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center

New features and capabilities for a more seamless and connected digital experience in the latest release of UniAgent AIPro. UniAgent is now globally available including the Americas, EMEAR, and APJC via Cisco Solutions Plus. Features at glance • Inbound + Outbound Blended Handling • CRM screen pop on call ringing event. • Call activity saving to CRM • Click to call from CRM • Presence list • Missed call details • Agent statistics (AHT, Call handled, AVG handled time) • Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf) • Omnichannel Integration (Email, Chat, SMS, etc.) • Supervisor Features (Agent state change, Silent Monitoring, Barge-in, Team messaging, etc.) • Digital Interactions (AI Bot integration) • Transcript posting to CRM • Social Media Integration

Top keywords

call5×4.46%
crm4×3.57%
integration3×2.68%
agent2×1.79%
digital2×1.79%
etc2×1.79%
handled2×1.79%
ready2×1.79%
uniagent2×1.79%

Webex Contact Center CTI Connector for Salesforce vs Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center

Webex Contact Center CTI Connector for Salesforce

1. Listing metadata

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Webex Contact Center CTI Connector for Salesforce · 2 changes

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center · 2 changes

9. App details

Frequently asked

Is Webex Contact Center CTI Connector for Salesforce or Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center cheaper?

Should I choose Webex Contact Center CTI Connector for Salesforce or Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center?

Which is faster to set up, Webex Contact Center CTI Connector for Salesforce or Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Webex Contact Center CTI Connector for Salesforce and Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center?