Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations cheaper?

Which has better reviews, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT (5.0★, 156 reviews) and CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations (4.9★, 26 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

Both apps are one-click installs from the Salesforce AppExchange. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the deeper published review base (156 vs 26), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT typically suits early-stage and growth-mode teams based on its published review base (156 reviews). CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations typically suits early-stage and growth-mode teams based on its published review base (26 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

CTI Data Connector vs CloudTalk: Cloud Call — Salesforce

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs CloudTalk

Side-by-side comparison · 24 data points

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

5.0·156reviews

Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV).

salesforcepaid

Change

1. Listing metadata

Field-level data

	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	CloudTalk
Tagline	“Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV). ”252 chars	“Native CTI with 160+ global numbers. Automate logging, power dialing, and Einstein Insights to close deals faster.”114 chars
Description	1192 / 2000 chars60% used	1174 / 2000 chars59% used
Screenshots	—	—
Languages	nlenfifrde+11 more	nlenfrdept+1 more
Platforms	Salesforce	Salesforce
Developer	Unaric	CloudTalk

At a glance

8 metrics · auto-computed

Feature comparison between CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations
Metric	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	CloudTalk: Cloud Call Center \| CTI \| Smart Telephony \| Automations
Rating	★ 5.0 ★	4.9 ★
Total reviews	★ 156	26
Free plan	—	—
Pricing	paid	paid
Pricing tiers	2 tiers	2 tiers
Listed features	7	★ 9
Languages	16 supported	6 supported
Listed since	Aug 2011	Dec 2021

AppRanks verdict

Generated from live data on this page

The call

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT at paid, CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the larger user base (156 reviews vs 26), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	August 11, 2011	December 29, 2021

Last updated	—	—

3. Features

As listed by each developer

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

✔ NO THIRD-PARTY TELEPHONY PLATFORM Teams stays the phone system. No third-party telephony platform in the middle.
✔ GOVERNED IN TEAMS ADMIN CENTER Numbers, queues, routing, dial plans, caller ID, and calling policies stay managed in Teams. No duplicate setup and no separate telephony platform to maintain.
✔ QUEUE NAME AND CALLER ID AT RING TIME See the Teams queue name and caller identity as the call rings in Salesforce, using your existing Teams call queues and routing behavior.
✔ TRUE MOBILITY ACROSS DEVICES Calls log to the Salesforce record whether reps answer in Salesforce or in the Teams app (desktop or mobile)
✔ FAST PATH TO FIRST CALL, NO TELEPHONY REBUILD Approve two Microsoft apps, install the Salesforce managed package, assign users, and you’re live. Keep your Teams numbers and call queues as-is.
✔ LEADERSHIP VISIBILITY IN SALESFORCE Turn Teams calling into measurable Salesforce reporting: queue-level performance, agent call volume, answered vs missed, and out-of-hours visibility for staffing decisions
✔ SERVICE CLOUD VOICE WORKSPACE OPTION Support Salesforce Voice / Service Cloud Voice (SCV) as the agent workspace while Teams Phone stays governed in Teams Admin Center. Unaric connects the two without adding a third-party telephony platform.

CloudTalk

🌍 160+ Country Global Reach Local numbers in 160+ countries & crystal-clear quality with a global carrier network. Integrity360 Tripled SDR Pickup Rates with CT + Salesforce using local numbers: https://www.cloudtalk.io/customer-stories/integrity360
⚙️ Auto-Log Calls, SMS and Whatsapp Activities Automatically log inbound/outbound calls, SMS and Whatsapp messages as Salesforce Tasks. Capture recordings, tags, and notes instantly.
📞 Native Lightning CTI & Click-to-Dial Embed CloudTalk directly into the Utility Bar. Make calls with one click from any Salesforce record without leaving your tab.
⚡ Power or Parallel Dial from Salesforce Lists Import Salesforce Campaign members or filtered List Views directly into CloudTalk AI Sales Dialer campaigns to 10x connect rates.
🎯 Native Cadence Branching Full support for Salesforce Sales Engagement. Automatically move prospects to new Cadence branches based on CloudTalk call dispositions.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	CloudTalk
einstein activity capture	#12	#8
calling	#10	#12
contact	#25	#86

6. App details

Long-form description · keyword frequency

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph

Top keywords

teams16×8.47%
salesforce10×5.29%
phone6×3.17%
voice5×2.65%
call4×2.12%
microsoft3×1.59%
queues3×1.59%
service3×1.59%
teams phone3×1.59%
activity2×1.06%
answer2×1.06%
caller2×1.06%

CloudTalk

CloudTalk CTI for Salesforce empowers sales and support teams to handle global calling, SMS, and automation directly within Salesforce. Automatically log every interaction, trigger workflows, and move deals forward faster with power dialing and cadence branching. See How Integrity360 Tripled SDR Pickup Rates with CloudTalk + Salesforce: https://www.cloudtalk.io/customer-stories/integrity360 With local numbers in 160+ countries and enterprise-grade call quality, CloudTalk enables teams to scale globally while maintaining a seamless customer experience. Combine this with AI-powered insights through Salesforce Einstein Conversation Intelligence to analyze calls, uncover trends, and coach reps in real time. ✔ Native CTI embedded in Salesforce with click-to-dial and real-time call handling ✔ Auto-log calls and SMS activities with recordings, notes, and tags ✔ Power dial from Salesforce lists to increase connect rates and outreach efficiency ✔ Native Sales Engagement with cadence branching based on call outcomes ✔ Trigger Salesforce workflows and automations from call activities ✔ Einstein Conversation Insights integration for AI-powered coaching and analysis

Top keywords

salesforce7×4.52%
call4×2.58%
cloudtalk4×2.58%
activities2×1.29%
ai-powered2×1.29%
branching2×1.29%
cadence2×1.29%
cadence branching2×1.29%

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs CloudTalk

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

1. Listing metadata

CloudTalk

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations cheaper?

Which has better reviews, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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