Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT holds the higher average rating (5.0★ vs 2.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording?

Both apps are one-click installs from the Salesforce AppExchange. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the deeper published review base (156 vs 45), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT typically suits early-stage and growth-mode teams based on its published review base (156 reviews). Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording typically suits early-stage and growth-mode teams based on its published review base (45 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording?

Migration support varies by app and category. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

CTI Data Connector vs Amazon Connect CTI — Salesforce

Amazon Connect CTI Adapter vs CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

Side-by-side comparison · 24 data points

Amazon Connect CTI Adapter

2.9·45reviews

The newly updated Amazon Connect CTI Adapter v5 makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect is cloud-based, self-service, and can be set up in minutes.

salesforcefree

Change

1. Listing metadata

Field-level data

	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Amazon Connect CTI Adapter
Tagline	“Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV). ”252 chars	“The newly updated Amazon Connect CTI Adapter v5 makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect is cloud-based, self-service, and can be set up in minutes.”252 chars
Description	1192 / 2000 chars60% used	917 / 2000 chars46% used
Screenshots	—	—
Languages	nlenfifrde+11 more	enfrdeitja+5 more
Platforms	Salesforce	Salesforce
Developer	Unaric

At a glance

8 metrics · auto-computed

Feature comparison between CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording
Metric	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Amazon Connect CTI Adapter: CTI \| Contact Center \| IVR \| ACD \| Call Recording
Rating	★ 5.0 ★	2.9 ★
Total reviews	★ 156	45
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	2 tiers	—
Listed features	★ 7	3
Languages	16 supported	10 supported
Listed since	Aug 2011	Aug 2017

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording's 2.9★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording offers a free tier (free) while CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the larger user base (156 reviews vs 45), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT; mid-market and enterprise admins with specific feature requirements should evaluate both — Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording's 45-review base may include the workflow context that matches your specific use case better than CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	August 11, 2011	August 24, 2017

Last updated	—	—

3. Features

As listed by each developer

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

✔ NO THIRD-PARTY TELEPHONY PLATFORM Teams stays the phone system. No third-party telephony platform in the middle.
✔ GOVERNED IN TEAMS ADMIN CENTER Numbers, queues, routing, dial plans, caller ID, and calling policies stay managed in Teams. No duplicate setup and no separate telephony platform to maintain.
✔ QUEUE NAME AND CALLER ID AT RING TIME See the Teams queue name and caller identity as the call rings in Salesforce, using your existing Teams call queues and routing behavior.
✔ TRUE MOBILITY ACROSS DEVICES Calls log to the Salesforce record whether reps answer in Salesforce or in the Teams app (desktop or mobile)
✔ FAST PATH TO FIRST CALL, NO TELEPHONY REBUILD Approve two Microsoft apps, install the Salesforce managed package, assign users, and you’re live. Keep your Teams numbers and call queues as-is.
✔ LEADERSHIP VISIBILITY IN SALESFORCE Turn Teams calling into measurable Salesforce reporting: queue-level performance, agent call volume, answered vs missed, and out-of-hours visibility for staffing decisions
✔ SERVICE CLOUD VOICE WORKSPACE OPTION Support Salesforce Voice / Service Cloud Voice (SCV) as the agent workspace while Teams Phone stays governed in Teams Admin Center. Unaric connects the two without adding a third-party telephony platform.

Amazon Connect CTI Adapter

Setting up Amazon Connect is easy. With only a few clicks in the AWS Management Console, agents can take calls within minutes. The drag and drop Contact Flow Editor allows you to create effective and efficient customer interactions without any coding.
There is no infrastructure to deploy or manage, so you can scale your Amazon Connect contact center up or down, onboarding up to tens of thousands of agents in response to business cycles.
Amazon Connect runs on AWS proven infrastructure operating in 77 Availability Zones within 24 geographic regions, making it more highly available, fault tolerant and scalable than if a contact center solution was run from a single data center.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Amazon Connect CTI Adapter
telephony	#2	#11
cti telephony	#12	#4
contact	#25	#56

6. App details

Long-form description · keyword frequency

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph

Top keywords

teams16×8.47%
salesforce10×5.29%
phone6×3.17%
voice5×2.65%
call4×2.12%
microsoft3×1.59%
queues3×1.59%
service3×1.59%
teams phone3×1.59%
activity2×1.06%
answer2×1.06%
caller2×1.06%

Amazon Connect CTI Adapter

App by Amazon Web Services As an on-demand service, you pay for Amazon Connect usage by the minute with no long-term commitments or upfront charges. There is no minimum monthly fee. You are charged based on the number of minutes you use Amazon Connect to engage with your end customers, at the specified per minute rate. Pricing is not based on capacity, agent seats, or maintenance. The integration of Amazon Connect and Salesforce Service Cloud combines the technology that powers Amazon.com’s global contact centers with the world’s #1 CRM platform. The built-in joint capabilities of Amazon Connect and Salesforce Service Cloud provide everything you need to build a complete, personalized experience through a single integration. Amazon Web Services and Salesforce provide scale and a pace of innovation to help you grow and evolve your contact center solution with your business’ and your customers’ needs.

Top keywords

amazon7×4.76%
amazon connect4×2.72%
connect4×2.72%
salesforce3×2.04%
service3×2.04%
amazon web2×1.36%
amazon web services2×1.36%
cloud2×1.36%
connect and salesforce2×1.36%

Amazon Connect CTI Adapter vs CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

Amazon Connect CTI Adapter

1. Listing metadata

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording cheaper?

Which has better reviews, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording?

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording?

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording?