Which works better for small vs large Salesforce AppExchange stores?

Metaswitch Click-to-Dial for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS aligns more with early-stage and growth-mode stores (25 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Metaswitch Click-to-Dial for Salesforce and Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS?

Migration support varies by app and category. Metaswitch Click-to-Dial for Salesforce and Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Metaswitch Click-to-Dial for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Metaswitch vs Plivo CX Omnichannel — Salesforce

Metaswitch Click-to-Dial for Salesforce vs Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS

Side-by-side comparison · 24 data points

Metaswitch Click-to-Dial for Salesforce

1.0·1reviews

Does your telephone service provider use Metaswitch equipment? Ever wish for native click-to-dial functionality that didn't alter the way you use Salesforce or require retraining? If so, this is the App for you! No software to install on your PC.

Shopifyfree

Change

1. Listing metadata

Field-level data

	Metaswitch Click-to-Dial for Salesforce	Plivo CX Omnichannel Customer Service \| Call Center \| Voice, Chat, WhatsApp, SMS
Tagline	“Does your telephone service provider use Metaswitch equipment? Ever wish for native click-to-dial functionality that didn't alter the way you use Salesforce or require retraining? If so, this is the App for you! No software to install on your PC.”248 chars	“Plivo CX is an omnichannel customer service platform designed for B2C companies. Customer-preferred communication channels, AI bots to automate CS, no-code automation builder, live dashboards and reporting, and a simple, user-friendly agent workbench.”251 chars
Description	758 / 2000 chars38% used	788 / 2000 chars39% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	VersatileCapitalist, Inc	Plivo, Inc.

At a glance

9 metrics · auto-computed

Feature comparison between Metaswitch Click-to-Dial for Salesforce and Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS
Metric	Metaswitch Click-to-Dial for Salesforce	Plivo CX Omnichannel Customer Service \| Call Center \| Voice, Chat, WhatsApp, SMS
Rating	1.0 ★	★ 5.0 ★
Total reviews	1	★ 25
Free plan	★ Yes	—
Pricing	free	paid
Built for Shopify	—	—
Pricing tiers	—	6 tiers
Listed features	3	3
Languages	1 supported	1 supported
Listed since	May 2012	Aug 2022

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Metaswitch Click-to-Dial for Salesforce	Plivo CX Omnichannel Customer Service \| Call Center \| Voice, Chat, WhatsApp, SMS
user-friendly	Not ranked	#4
Inquiry Form	Not ranked	#36
workflow	Not ranked	#99

9. App details

Long-form description · keyword frequency

Metaswitch Click-to-Dial for Salesforce

Metaswitch Salesforce Click-to-Dial requires that your telephone service is provided by a service provider that has deployed Metaswitch EAS equipment. Metaswitch Salesforce Click-to-Dial is the only tool that works extensively from a Salesforce perspective. Nothing separate to install, maintain, or relearn. It's agent and administrator ready! Works from anywhere! PC/Mac with internet access, all popular browsers, plus a phone or SIP client and your Salesforce and CommPortal credentials. That's all you need to get started. Easily re-brand the application to your corporate images, or as a service provider reselling Salesforce + Metaswitch integrated solutions. Download it today. It just takes a few clicks, all fully explained in the user guide

Top keywords

salesforce5×4.55%
metaswitch4×3.64%
service3×2.73%
click-to-dial2×1.82%
metaswitch salesforce2×1.82%
metaswitch salesforce click-to-dial2×1.82%
provider2×1.82%
salesforce click-to-dial2×1.82%
service provider2×1.82%
works2×1.82%

Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS

Plivo CX is a cloud customer service platform designed for SMBs, mid-market customer-obsessed companies to simplify omnichannel customer service and delight their customers at scale. The elegant user interface integrates with popular CRM, order management, or ticketing systems to display relevant customer information and inquiry tracking details in a single-page, user-friendly agent workbench. Grow your customer support beyond phone calls and emails with Whatsapp, SMS/MMS messaging, and live chat. Plivo CX's intuitive IVR workflow builder, live dashboards, and historical reports empower customer support leaders with data-driven performance insights. Say no to technical complexity and implementation headaches. Say yes to simplicity and scale when you need it - with Plivo CX!

Top keywords

customer5×4.50%
plivo3×2.70%
customer service2×1.80%
customer support2×1.80%
cx2×1.80%
live2×1.80%
plivo cx2×1.80%
say2×1.80%
scale2×1.80%
service2×1.80%

Frequently asked

Common questions about this comparison

Is Metaswitch Click-to-Dial for Salesforce or Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS cheaper?

Metaswitch Click-to-Dial for Salesforce is the cheaper option — it offers a free plan (free). Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Metaswitch Click-to-Dial for Salesforce or Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS?

Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS has the higher average rating (5.0★ from 25 reviews) compared to Metaswitch Click-to-Dial for Salesforce (1.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Metaswitch Click-to-Dial for Salesforce or Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS?

It depends on what you're optimizing for. Metaswitch Click-to-Dial for Salesforce fits better if you prioritize broader integrations; Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Metaswitch Click-to-Dial for Salesforce or Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS has more onboarding documentation maturity (25 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Metaswitch Click-to-Dial for Salesforce vs Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS

Metaswitch Click-to-Dial for Salesforce

1. Listing metadata

Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Metaswitch Click-to-Dial for Salesforce or Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS cheaper?

Which has better reviews, Metaswitch Click-to-Dial for Salesforce or Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS?

Should I choose Metaswitch Click-to-Dial for Salesforce or Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS?

Which is faster to set up, Metaswitch Click-to-Dial for Salesforce or Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

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