Is Vonage Premier for Salesforce Voice Contact Center and CTI or Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center cheaper?

Both Vonage Premier for Salesforce Voice Contact Center and CTI and Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center offer paid plans only. Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid; Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center?

Vonage Premier for Salesforce Voice Contact Center and CTI (4.9★, 1,042 reviews) and Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center (5.0★, 10 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 10), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center aligns more with early-stage and growth-mode stores (10 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Vonage Premier for vs Consilium UniAgent™ — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“UniAgent™ AIPro with advance features like, digital interactions, Transcript posting to CRM, Social media integration, Supervisor features(Silent Monitoring, Barge-in, etc.), Full telephony functions, Click to call, Omnichannel, CRM screen pop.”244 chars
Description	1144 / 2000 chars57% used	805 / 2000 chars40% used
Screenshots	—	—
Languages	en	enfrderuzh_CN+2 more
Platforms	Shopify	Shopify
Developer	Vonage	Consilium Software Inc

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	10
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	1 supported	7 supported
Listed since	May 2010	Feb 2014

AppRanks verdict

Generated from live data on this page

Vonage Premier for Salesforce Voice Contact Center and CTI and Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Vonage Premier for Salesforce Voice Contact Center and CTI at paid, Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 10), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage Premier for Salesforce Voice Contact Center and CTI audit • Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center audit

Listed	May 22, 2010	February 18, 2014

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center
contact	#10	#118

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center

New features and capabilities for a more seamless and connected digital experience in the latest release of UniAgent AIPro. UniAgent is now globally available including the Americas, EMEAR, and APJC via Cisco Solutions Plus. Features at glance • Inbound + Outbound Blended Handling • CRM screen pop on call ringing event. • Call activity saving to CRM • Click to call from CRM • Presence list • Missed call details • Agent statistics (AHT, Call handled, AVG handled time) • Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf) • Omnichannel Integration (Email, Chat, SMS, etc.) • Supervisor Features (Agent state change, Silent Monitoring, Barge-in, Team messaging, etc.) • Digital Interactions (AI Bot integration) • Transcript posting to CRM • Social Media Integration

Top keywords

call5×4.46%
crm4×3.57%
integration3×2.68%
agent2×1.79%
digital2×1.79%
etc2×1.79%
handled2×1.79%
ready2×1.79%
uniagent2×1.79%

Vonage Premier for Salesforce Voice Contact Center and CTI vs Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center cheaper?

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center?

See full keyword rankings, install trends, and weekly alerts

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