Is Vonage Premier for Salesforce Voice Contact Center and CTI or Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce cheaper?

Both Vonage Premier for Salesforce Voice Contact Center and CTI and Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce offer paid plans only. Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid; Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce?

Vonage Premier for Salesforce Voice Contact Center and CTI (4.9★, 1,042 reviews) and Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce (5.0★, 100 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 100), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce aligns more with early-stage and growth-mode stores (100 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Vonage Premier for vs Simple Survey: 100% — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs Simple Survey

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	Simple Survey
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Capture voice of customer feedback directly in Salesforce, no integration required. Send post-case surveys, measure NPS and CSAT, and automate follow-ups with data that never leaves your org.”191 chars
Description	1144 / 2000 chars57% used	1082 / 2000 chars54% used
Screenshots	—	—
Languages	en	arnlenfifr+12 more
Platforms	Shopify	Shopify
Developer	Vonage	Vicasso

At a glance

10 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	100
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 3 tiers
Listed features	3	★ 6
Review velocity (30d)	—	3 new
Languages	1 supported	17 supported
Listed since	May 2010	Aug 2013

AppRanks verdict

Generated from live data on this page

Vonage Premier for Salesforce Voice Contact Center and CTI and Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Vonage Premier for Salesforce Voice Contact Center and CTI at paid, Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 100), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage Premier for Salesforce Voice Contact Center and CTI audit • Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce audit

Listed	May 22, 2010	August 21, 2013

Last updated	—	—

3. Features

As listed by each developer

Vonage Premier for Salesforce Voice Contact Center and CTI

DESIGNED FOR SALESFORCE VCC’s tight Salesforce integration is reflected in our 5-star rating and more positive reviews than any other CTI vendor. VCC was designed from the start to integrate natively to Salesforce for pure cloud-to-cloud telephony.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent routing of calls, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
SPEECH ANALYTICS VCC’s integrated speech analytics solution, Conversation Analyzer, delivers powerful insights, and when combined with real time transcription, call control and routing all natively embedded in SCV, provides the perfect solution.

Simple Survey

100% SALESFORCE NATIVE No complex integration to manage, and data doesn't leave Salesforce. Automatically send surveys related to standard or custom objects. Authorized users can instantly view and act on survey results captured in Salesforce.
EASY, TAILORED SURVEYS Simple drag & drop helps users build customized surveys with a user-friendly no-code builder. Conditional/Skip Logic: Show relevant questions based on responses and Salesforce data, providing a personalized experience.
READY-TO-USE TEMPLATE LIBRARY Customizable survey templates for Net Promoter Score® (NPS®), Customer Satisfaction (CSAT), Customer Effort Score (CES), Likert Scales, Thumbs Up/Down, and Questionnaire with previews.
FLEXIBLE SURVEY DELIVERY Automate customer feedback and NPS surveys in Salesforce. Send a post-case survey, email survey, or chat link. Truly unlimited sends with no volume overage fees.
REAL-TIME SURVEY ANALYTICS Get immediate insights like customer sentiment with charts, word clouds, & pre-built dashboards. Monitor responses for key trends and specific criteria. Capture user meta-details for deeper analysis.
AGENTFORCE EXTENSION Survey in Salesforce Messaging! Agentforce extension works in Messaging for In-App and Web (MIAW) channel. Your AI Agent can identify the correct survey program, pre-create survey records, send survey links, and update records.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	Simple Survey
field service	#7	#9
and service	#10	#12
feedback	#118	#8
chatbot	#18	#116

8. Quality signals

Reviews · velocity · latest sentiment

Signal	Vonage Premier for Salesforce Voice Contact Center and CTI	Simple Survey
Average rating	4.9 ★ (1k)	5.0 ★ (100)
Rating distribution	5— 4— 3— 2— 1—	5100% 40% 30% 20% 10%
Reviews · last 7 days	—	+2
Reviews · last 30 days	—	+3
Reviews · last 90 days	—	+8

5 latest reviews · each app

Vonage Premier for Salesforce Voice Contact Center and CTI

No reviews yet.

Simple Survey

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Simple Survey

WHY GO NATIVE - No integration required - Prioritize Data Security: Applications outside of Salesforce increase the risk of data breach & complicate compliance - Accurate & Real-Time Data: Create a 360° view of your customer - Enable automation using the platform you already know CREATE SURVEYS - Embeddable survey builder for digital experiences - Fully customize with logos, colors, and branding - Easy code-free interface drives user adoption AUTOMATE & SEND - Use out-of-the-box or create custom automation to send surveys after case closure, project milestone, or follow-ups - Detect previously-surveyed customers to avoid survey fatigue IMPROVE RESPONSE RATES - Increase responses received with easy 1-click/touch email - Capture partial responses, capture answers in progress, collect data from abandoned surveys MEASURE & FOLLOW UP - Analyze responses & identify trends by using Survey Insights - Packaged reports & dashboards measure Response Rates, Average Scores, NPS, and Leader/Slacker boards - Automate reminders & follow-up activities from received feedback

Top keywords

data4×2.61%
responses3×1.96%
survey3×1.96%
surveys3×1.96%
automate2×1.31%
automation2×1.31%
capture2×1.31%
measure2×1.31%
rates2×1.31%

Vonage Premier for Salesforce Voice Contact Center and CTI vs Simple Survey

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Simple Survey

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Vonage Premier for Salesforce Voice Contact Center and CTI · 0 changes

Simple Survey · 5 changes

8. Quality signals

5 latest reviews · each app

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce cheaper?

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce?

Vonage Premier for Salesforce Voice Contact Center and CTI vs Simple Survey

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Simple Survey

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Vonage Premier for Salesforce Voice Contact Center and CTI · 0 changes

Simple Survey · 5 changes

8. Quality signals

5 latest reviews · each app

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce cheaper?

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce?

9. Other comparisons people make

vs Vonage Premier for Salesforce Voice Contact Center and CTI

vs Simple Survey

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce?