Side-by-side comparison · 24 data points
Send, sign, track and save agreements in Salesforce with the most downloaded electronic signature app on the AppExchange. Get started with a free 30-day trial by clicking “Get It Now”
| DocuSign eSignature for Salesforce | CloudTalk | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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| Developer |
| Metric | DocuSign eSignature for Salesforce: The trusted eSignature solution | CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations |
|---|---|---|
| Rating | 4.5 ★ | ★ 4.9 ★ |
| Total reviews | ★ 4.6k | 26 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 1 tier | ★ 2 tiers |
| Listed features | 3 | ★ 9 |
| Review velocity (30d) | 0 new | — |
| Languages | 12 supported | 6 supported |
| Listed since | Mar 2010 | Dec 2021 |
Based on the data on this page, CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs DocuSign eSignature for Salesforce: The trusted eSignature solution's 4.5★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: DocuSign eSignature for Salesforce: The trusted eSignature solution at paid, CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
DocuSign eSignature for Salesforce: The trusted eSignature solution has the larger user base (4,647 reviews vs 26), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations; mid-market and enterprise admins with specific feature requirements should evaluate both — DocuSign eSignature for Salesforce: The trusted eSignature solution's 4,647-review base may include the workflow context that matches your specific use case better than CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: DocuSign eSignature for Salesforce: The trusted eSignature solution audit • CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations audit
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| Last updated | — | — |
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| Keyword | DocuSign eSignature for Salesforce | CloudTalk |
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| contact | #24 | #86 |
| Signal | DocuSign eSignature for Salesforce | CloudTalk |
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| Average rating | 4.5 ★ (4.6k) | 4.9 ★ (26) |
| Rating distribution | 550% 40% 30% 20% 150% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +0 | — |
| Reviews · last 90 days | +0 | — |
Both DocuSign eSignature for Salesforce: The trusted eSignature solution and CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations offer paid plans only. DocuSign eSignature for Salesforce: The trusted eSignature solution starts at paid; CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations starts at paid. Compare the per-tier features in the Pricing section above before committing.
CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations has the higher average rating (4.9★ from 26 reviews) compared to DocuSign eSignature for Salesforce: The trusted eSignature solution (4.5★ from 4,647 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations holds the higher average rating (4.9★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Loved Implementing Docusign for the Salesforce Customers We at Vedsphere have implemented DocuSign after carefully understanding our customers’ challenges around document signing and agreement management, and the results have been excellent. The seamless integration with Salesforce has helped us automate the entire c
Overpriced and Over complicated $40K for 3 years. Egregious and disgusting.
No reviews yet.
Both apps are one-click installs from the Salesforce AppExchange. DocuSign eSignature for Salesforce: The trusted eSignature solution has the deeper published review base (4,647 vs 26), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
DocuSign eSignature for Salesforce: The trusted eSignature solution typically suits early-stage and growth-mode teams based on its published review base (4,647 reviews). CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations typically suits early-stage and growth-mode teams based on its published review base (26 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. DocuSign eSignature for Salesforce: The trusted eSignature solution and CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from CloudTalk: Cloud Call Center | CTI | Smart Telephony | Automations" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
