Is Five9 Intelligent Cloud Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording cheaper?

Which has better reviews, Five9 Intelligent Cloud Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Should I choose Five9 Intelligent Cloud Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Which is faster to set up, Five9 Intelligent Cloud Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Both apps are one-click installs from the Salesforce AppExchange. Five9 Intelligent Cloud Contact Center has the deeper published review base (160 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Five9 Intelligent Cloud Contact Center typically suits early-stage and growth-mode teams based on its published review base (160 reviews). Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording typically suits early-stage and growth-mode teams based on its published review base (10 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Five9 Intelligent Cloud Contact Center and Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Migration support varies by app and category. Five9 Intelligent Cloud Contact Center and Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Five9 Intelligent vs Samespace CTI | — Salesforce

Five9 Intelligent Cloud Contact Center vs Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording

Side-by-side comparison · 24 data points

Five9 Intelligent Cloud Contact Center

4.4·160reviews

Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Five9 Intelligent Cloud Contact Center	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording
Tagline	“Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.”243 chars	“Samespace docks right inside Salesforce with native integration and instantly makes your sales and support teams twice as productive with automation and streamlined workflows. Dialer, IVR, chat, and AI-powered analytics all in one affordable package.”250 chars
Description	1115 / 2000 chars56% used	1091 / 2000 chars55% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Five9	Samespace Inc
Listed

At a glance

8 metrics · auto-computed

Feature comparison between Five9 Intelligent Cloud Contact Center and Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording
Metric	Five9 Intelligent Cloud Contact Center	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording
Rating	4.4 ★	★ 5.0 ★
Total reviews	★ 160	10
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	1 supported	1 supported
Listed since	Sep 2009	Nov 2020

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Five9 Intelligent Cloud Contact Center's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Five9 Intelligent Cloud Contact Center at paid, Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Five9 Intelligent Cloud Contact Center has the larger user base (160 reviews vs 10), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Five9 Intelligent Cloud Contact Center	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording
telephony	#5	#61
dialer	#8	#81
contact	#18	#104

6. App details

Long-form description · keyword frequency

Five9 Intelligent Cloud Contact Center

Seamlessly connects the Five9 Intelligent Cloud Contact Center with Salesforce to unify voice and digital channels, empower agents with real-time customer context, and deliver faster, more personalized, and AI-powered interactions. UNIFIED EXEXPERIENCE Deliver faster, smarter, and more personalized experiences by connecting the Five9 Intelligent Cloud Contact Center. Agents stay in one workspace with voice and digital channels fully integrated—so they can focus on what matters: the customer. AI-POWERED INTERACTIONS Engages customers with AI-powered self-service that feels natural and personalized. Virtual Agents use speech recognition, natural language processing, and tone detection to guide conversations. With a no-code builder and access to CRM data, it’s easy to deploy self-service across voice, messaging, and mobile channels. ACCELERATES SALES OUTREACH Supercharges your outbound strategy with built-in dialers—Predictive, Power, Progressive, and Preview—plus click-to-dial directly from Salesforce. Automatically sync call data and lead lists to help your reps move faster and close more deals.

Top keywords

agents3×1.97%
ai-powered3×1.97%
channels3×1.97%
faster3×1.97%
personalized3×1.97%
voice3×1.97%
ai-powered interactions2×1.32%
center2×1.32%
cloud2×1.32%
cloud contact2×1.32%
cloud contact center2×1.32%
contact2×1.32%

Automate All Time-Wasting Tasks Our cutting edge automation saves your reps time-wasting tasks, like manual data entry, freeing them up to engage more customers and increase productivity 2x. Route Every Call Dynamically Connect prospects to the right reps, the first time, every time. Our dynamic routing directs leads based on anything you know about the caller, including lead source, campaign, past interaction history, and more. Real-Time Coaching and Monitoring Get your sales reps the help they need when they need it using our live monitoring and coaching. You’ll see what each rep is up to so you can monitor their activity and assist your team when needed, even during live calls. Raise Your Call IQ Add intelligence to your calls before they’re answered. Provide personalized customer service by automatically fetching data from any Salesforce object, and use it to dynamically route the conversation to the best available agent. Turbocharge Your Outbound Your sales team will love our automated dialer, following up leads and prospecting for new ones easier than ever before.

Top keywords

reps3×1.73%
call2×1.16%
calls2×1.16%
coaching2×1.16%
data2×1.16%
dynamically2×1.16%
leads2×1.16%
live2×1.16%

Five9 Intelligent Cloud Contact Center vs Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording

Five9 Intelligent Cloud Contact Center

1. Listing metadata

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Five9 Intelligent Cloud Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording cheaper?

Which has better reviews, Five9 Intelligent Cloud Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Should I choose Five9 Intelligent Cloud Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

Which is faster to set up, Five9 Intelligent Cloud Contact Center or Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Five9 Intelligent Cloud Contact Center and Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording?