Is Five9 Intelligent Cloud Contact Center or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel cheaper?

Both Five9 Intelligent Cloud Contact Center and Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel offer paid plans only. Five9 Intelligent Cloud Contact Center starts at paid; Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Five9 Intelligent Cloud Contact Center or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel has the higher average rating (5.0★ from 10 reviews) compared to Five9 Intelligent Cloud Contact Center (4.4★ from 160 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Five9 Intelligent Cloud Contact Center or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel holds the higher average rating (5.0★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Five9 Intelligent Cloud Contact Center or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Both apps are one-click installs from the Salesforce AppExchange. Five9 Intelligent Cloud Contact Center has the deeper published review base (160 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Five9 Intelligent Cloud Contact Center typically suits early-stage and growth-mode teams based on its published review base (160 reviews). Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel typically suits early-stage and growth-mode teams based on its published review base (10 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Five9 Intelligent Cloud Contact Center and Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Migration support varies by app and category. Five9 Intelligent Cloud Contact Center and Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Five9 Intelligent vs Diabolocom CTI — Salesforce

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel vs Five9 Intelligent Cloud Contact Center

Side-by-side comparison · 24 data points

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

5.0·10reviews

With our AI-powered cloud contact center combined with Salesforce, we enable efficient management of customer interactions, increase productivity and boost sales.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Five9 Intelligent Cloud Contact Center	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
Tagline	“Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.”243 chars	“With our AI-powered cloud contact center combined with Salesforce, we enable efficient management of customer interactions, increase productivity and boost sales.”162 chars
Description	1115 / 2000 chars56% used	1106 / 2000 chars55% used
Screenshots	—	—
Languages	en	enfrdeitpt+2 more
Platforms	Salesforce	Salesforce
Developer	Five9	Diabolocom

At a glance

8 metrics · auto-computed

Feature comparison between Five9 Intelligent Cloud Contact Center and Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
Metric	Five9 Intelligent Cloud Contact Center	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
Rating	4.4 ★	★ 5.0 ★
Total reviews	★ 160	10
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 6
Languages	1 supported	7 supported
Listed since	Sep 2009	May 2020

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Five9 Intelligent Cloud Contact Center's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Five9 Intelligent Cloud Contact Center at paid, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Five9 Intelligent Cloud Contact Center has the larger user base (160 reviews vs 10), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel; mid-market and enterprise admins with specific feature requirements should evaluate both — Five9 Intelligent Cloud Contact Center's 160-review base may include the workflow context that matches your specific use case better than Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Five9 Intelligent Cloud Contact Center audit • Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel audit

Listed	September 1, 2009	May 4, 2020

Last updated	—	—

3. Features

As listed by each developer

Five9 Intelligent Cloud Contact Center

SINGLE AGENT EXPERIENCE Integrates into your Salesforce platform, Five9 provides agents with powerful contact center capabilities for inbound, outbound, and blended calls & campaign.
ELEVATES SELF-SERVICE INTERACTIONS Reduce friction and boost efficiency by automating routing interactions with Digital and voice AI Agents. Empower customers to self-service while freeing agents to focus on complex, high-value interactions.
OPTIMIZES PERFORMANCE Leverage the Five9 WEM Connector to align staffing with real-time digital channel demand to ensure faster response times and better customer experiences.

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

Connect your CRM Salesforce with our interaction management software powered by AI to streamline your agents' work, personalize every communication with your customers, and enhance customer satisfaction.
Effortlessly integrate our AI-powered solution into your Salesforce CRM within minutes. Diabolocom solution allows agents to seamlessly operate within the Salesforce interface. Handle all customer and prospect interactions directly in Salesforce.
Enhance your agents' proactive approach through CTI integration into Salesforce. We significantly simplify agents' tasks with features such as IVR, skill-based routing, automatic Answering Machine Detection, and efficient call blending using power dialer.
Integrating our AI services with Salesforce provides agents with historical context and a complete picture of customers. Agents get rid of manual data entry and workflows are automatically triggered for post-call actions.
Take advantage of Diabolocom CTI with Salesforce for real-time monitoring of agents, customizable dashboards and activity reports. Build your interaction management strategy on the unified data from Salesforce and Diabolocom.
Providing personalized customer experiences and enhancing agent efficiency—both contributing to an increase in customer satisfaction.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Five9 Intelligent Cloud Contact Center	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
agents	#2	#7
ai agents	#3	#10
and ai agents	#3	#10
contact	#18	#108

6. App details

Long-form description · keyword frequency

Five9 Intelligent Cloud Contact Center

Seamlessly connects the Five9 Intelligent Cloud Contact Center with Salesforce to unify voice and digital channels, empower agents with real-time customer context, and deliver faster, more personalized, and AI-powered interactions. UNIFIED EXEXPERIENCE Deliver faster, smarter, and more personalized experiences by connecting the Five9 Intelligent Cloud Contact Center. Agents stay in one workspace with voice and digital channels fully integrated—so they can focus on what matters: the customer. AI-POWERED INTERACTIONS Engages customers with AI-powered self-service that feels natural and personalized. Virtual Agents use speech recognition, natural language processing, and tone detection to guide conversations. With a no-code builder and access to CRM data, it’s easy to deploy self-service across voice, messaging, and mobile channels. ACCELERATES SALES OUTREACH Supercharges your outbound strategy with built-in dialers—Predictive, Power, Progressive, and Preview—plus click-to-dial directly from Salesforce. Automatically sync call data and lead lists to help your reps move faster and close more deals.

Top keywords

agents3×1.97%
ai-powered3×1.97%
channels3×1.97%
faster3×1.97%
personalized3×1.97%
voice3×1.97%
ai-powered interactions2×1.32%
center2×1.32%
cloud2×1.32%
cloud contact2×1.32%
cloud contact center2×1.32%
contact2×1.32%

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages. We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities. Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

Top keywords

customer3×2.00%
ai2×1.33%
contact2×1.33%
diabolocom2×1.33%
efficient2×1.33%
interactions2×1.33%
quality2×1.33%
sales2×1.33%

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel vs Five9 Intelligent Cloud Contact Center

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

1. Listing metadata

Five9 Intelligent Cloud Contact Center

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Five9 Intelligent Cloud Contact Center or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel cheaper?

Which has better reviews, Five9 Intelligent Cloud Contact Center or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Should I choose Five9 Intelligent Cloud Contact Center or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Which is faster to set up, Five9 Intelligent Cloud Contact Center or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Five9 Intelligent Cloud Contact Center and Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?