Is Five9 Intelligent Cloud Contact Center or Verint Workforce Management Professional for Salesforce cheaper?

Both Five9 Intelligent Cloud Contact Center and Verint Workforce Management Professional for Salesforce offer paid plans only. Five9 Intelligent Cloud Contact Center starts at paid; Verint Workforce Management Professional for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Five9 Intelligent Cloud Contact Center or Verint Workforce Management Professional for Salesforce?

Five9 Intelligent Cloud Contact Center holds the higher average rating (4.4★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Five9 Intelligent Cloud Contact Center or Verint Workforce Management Professional for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. Five9 Intelligent Cloud Contact Center has the deeper published review base (160 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Five9 Intelligent Cloud Contact Center typically suits early-stage and growth-mode teams based on its published review base (160 reviews). Verint Workforce Management Professional for Salesforce typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Five9 Intelligent Cloud Contact Center and Verint Workforce Management Professional for Salesforce?

Migration support varies by app and category. Five9 Intelligent Cloud Contact Center and Verint Workforce Management Professional for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Verint Workforce Management Professional for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Five9 Intelligent vs Verint Workforce — Salesforce

Five9 Intelligent Cloud Contact Center vs Verint Workforce Management Professional for Salesforce

Side-by-side comparison · 24 data points

Five9 Intelligent Cloud Contact Center

4.4·160reviews

Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Five9 Intelligent Cloud Contact Center	Verint Workforce Management Professional for Salesforce
Tagline	“Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.”243 chars	“Verint® Workforce Management Professional™ for Salesforce® is a cloud-based forecasting and scheduling solution that can help you manage a substantial number of cases, engaged in the right task.”194 chars
Description	1115 / 2000 chars56% used	947 / 2000 chars47% used
Screenshots	—	—
Languages	en	enfres
Platforms	Salesforce	Salesforce
Developer	Five9	Verint
Listed

At a glance

8 metrics · auto-computed

Feature comparison between Five9 Intelligent Cloud Contact Center and Verint Workforce Management Professional for Salesforce
Metric	Five9 Intelligent Cloud Contact Center	Verint Workforce Management Professional for Salesforce
Rating	★ 4.4 ★	4.0 ★
Total reviews	★ 160	1
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	1 supported	3 supported
Listed since	Sep 2009	Aug 2018

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Five9 Intelligent Cloud Contact Center is the stronger choice for most Salesforce AppExchange admins — 4.4★ vs Verint Workforce Management Professional for Salesforce's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Five9 Intelligent Cloud Contact Center at paid, Verint Workforce Management Professional for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Five9 Intelligent Cloud Contact Center has the larger user base (160 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Verint Workforce Management Professional for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Five9 Intelligent Cloud Contact Center; mid-market and enterprise admins with specific feature requirements should evaluate both — Verint Workforce Management Professional for Salesforce's 1-review base may include the workflow context that matches your specific use case better than Five9 Intelligent Cloud Contact Center's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Five9 Intelligent Cloud Contact Center audit • Verint Workforce Management Professional for Salesforce audit

Last updated	—	—

Keyword	Five9 Intelligent Cloud Contact Center	Verint Workforce Management Professional for Salesforce
agent	#5	#6

6. App details

Long-form description · keyword frequency

Five9 Intelligent Cloud Contact Center

Seamlessly connects the Five9 Intelligent Cloud Contact Center with Salesforce to unify voice and digital channels, empower agents with real-time customer context, and deliver faster, more personalized, and AI-powered interactions. UNIFIED EXEXPERIENCE Deliver faster, smarter, and more personalized experiences by connecting the Five9 Intelligent Cloud Contact Center. Agents stay in one workspace with voice and digital channels fully integrated—so they can focus on what matters: the customer. AI-POWERED INTERACTIONS Engages customers with AI-powered self-service that feels natural and personalized. Virtual Agents use speech recognition, natural language processing, and tone detection to guide conversations. With a no-code builder and access to CRM data, it’s easy to deploy self-service across voice, messaging, and mobile channels. ACCELERATES SALES OUTREACH Supercharges your outbound strategy with built-in dialers—Predictive, Power, Progressive, and Preview—plus click-to-dial directly from Salesforce. Automatically sync call data and lead lists to help your reps move faster and close more deals.

Top keywords

agents3×1.97%
ai-powered3×1.97%
channels3×1.97%
faster3×1.97%
personalized3×1.97%
voice3×1.97%
ai-powered interactions2×1.32%
center2×1.32%
cloud2×1.32%
cloud contact2×1.32%
cloud contact center2×1.32%
contact2×1.32%

Verint Workforce Management Professional for Salesforce

Contact centers and help desks using Salesforce must manage a substantial number of cases, so it’s critical to always have the right number of agents at the right time, engaged in the right task. Salesforce Connector Enables omnichannel adaptors for use in workforce management forecasting and scheduling, such as tracking case queue volume, agent task history, and agent status data, for real-time schedule adherence management. Salesforce Agent Portal Enables agents to access essential information, such as schedules, adherence status, performance status, personal time-off requests, and real-time alerts, directly from Salesforce. This integrated agent portal within Salesforce includes agent functionality and visibility. Package Features • Reporting • Forecasting and Scheduling • Real-Time Adherence • Intraday Management • Exception Planning • Time-Off Manager • Blended Media • Long-Term Forecasting • Salesforce Connector • Scorecards

Top keywords

salesforce6×4.88%
agent5×4.07%
adherence3×2.44%
forecasting3×2.44%
management3×2.44%
real-time3×2.44%
status3×2.44%
agent portal2×1.63%
agents2×

Five9 Intelligent Cloud Contact Center vs Verint Workforce Management Professional for Salesforce

Five9 Intelligent Cloud Contact Center

1. Listing metadata

Verint Workforce Management Professional for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Five9 Intelligent Cloud Contact Center or Verint Workforce Management Professional for Salesforce cheaper?

Which has better reviews, Five9 Intelligent Cloud Contact Center or Verint Workforce Management Professional for Salesforce?

Should I choose Five9 Intelligent Cloud Contact Center or Verint Workforce Management Professional for Salesforce?

Which is faster to set up, Five9 Intelligent Cloud Contact Center or Verint Workforce Management Professional for Salesforce?

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More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Five9 Intelligent Cloud Contact Center and Verint Workforce Management Professional for Salesforce?