- Category rank
- #130 in Agent Productivity
- Price from
- $39 / user / month (USD)
- Listing audit
- 66/100
Verint Workforce Management Professional for Salesforce is a Salesforce AppExchange app by Verint. With a rating of 4.0★ from 1 reviews, it currently ranks #130 in the Agent Productivity category.
Verint Workforce Management Professional for Salesforce is the #130 ranked Agent Productivity app on Salesforce, with a 4.0 average rating from 1 review, as a paid app, as of Nov 12, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 12, 2026
Verint Workforce Management Professional for Salesforce ranks #130 of 316 in Agent Productivity on Salesforce. It holds a 4.0★ average from 1 review on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2018
Cons
- −Only 1 review — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Verint Workforce Management Professional for Salesforce
How Verint Workforce Management Professional for Salesforce works
Contact centers and help desks using Salesforce must manage a substantial number of cases, so it’s critical to always have the right number of agents at the right time, engaged in the right task.
Salesforce Connector Enables omnichannel adaptors for use in workforce management forecasting and scheduling, such as tracking case queue volume, agent task history, and agent status data, for real-time schedule adherence management.
Salesforce Agent Portal Enables agents to access essential information, such as schedules, adherence status, performance status, personal time-off requests, and real-time alerts, directly from Salesforce. This integrated agent portal within Salesforce includes agent functionality and visibility.
- Reporting
- Forecasting and Scheduling
- Real-Time Adherence
- Intraday Management
- Exception Planning
- Time-Off Manager
- Blended Media
- Long-Term Forecasting
- Salesforce Connector
- Scorecards
Key features
- Automate key tasks that have an immediate impact on the bottom line through caseload forecasting, optimum scheduling, and daily performance tracking.
- Optimize omnichannel support to fuse ACD and contact center infrastructure voice channels with digital channels.
