Verint Workforce Management Professional for Salesforce for Salesforce AppExchange
By Verint
Verint Workforce Management Professional for Salesforce is the #128 ranked agent productivity app on Salesforce, with a 4.0 average rating from 1 review, as a paid app, as of Sep 11, 2026.
Verint Workforce Management Professional for Salesforce is a Salesforce AppExchange app by Verint. With a rating of 4.0★ from 1 reviews, it currently ranks #128 in the Agent Productivity category.
AppRanks data: Verint Workforce Management Professional for Salesforce ranks #128 in Agent Productivity on Salesforce AppExchange, placing it in the top 42% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Verint Workforce Management Professional for Salesforce is a well-rated Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Verint — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Verint Workforce Management Professional for Salesforce
How Verint Workforce Management Professional for Salesforce works
Contact centers and help desks using Salesforce must manage a substantial number of cases, so it’s critical to always have the right number of agents at the right time, engaged in the right task.
Salesforce Connector Enables omnichannel adaptors for use in workforce management forecasting and scheduling, such as tracking case queue volume, agent task history, and agent status data, for real-time schedule adherence management.
Salesforce Agent Portal Enables agents to access essential information, such as schedules, adherence status, performance status, personal time-off requests, and real-time alerts, directly from Salesforce. This integrated agent portal within Salesforce includes agent functionality and visibility.
- Reporting
- Forecasting and Scheduling
- Real-Time Adherence
- Intraday Management
- Exception Planning
- Time-Off Manager
- Blended Media
- Long-Term Forecasting
- Salesforce Connector
- Scorecards
Key features
- Automate key tasks that have an immediate impact on the bottom line through caseload forecasting, optimum scheduling, and daily performance tracking.
- Optimize omnichannel support to fuse ACD and contact center infrastructure voice channels with digital channels.
- Provide seamless workflows between the agent desktop and the workforce management system for simpler, more efficient agent experiences while reducing IT costs.
Category rankings
As of Sep 12, 2026- Agent Productivity#128of 308Top 42%
- Customer Service#476of 1,137Top 42%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Verint Workforce Management Professional for Salesforce ranks for 3 keywords across Salesforce AppExchange. Here are the top 3:
- 1.agentRank #5
- Rank #6
- Rank #9
Competitors & alternatives
Verint Workforce Management Professional for Salesforce doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is Verint Workforce Management Professional for Salesforce?
Verint Workforce Management Professional for Salesforce is an app for Salesforce. It currently holds a 4.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2018. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Verint.
Is Verint Workforce Management Professional for Salesforce free?
Verint Workforce Management Professional for Salesforce does not offer a permanent free plan on Salesforce. Pricing starts at 39, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Verint Workforce Management Professional for Salesforce?
Verint Workforce Management Professional for Salesforce is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does Verint Workforce Management Professional for Salesforce rank on Salesforce?
Verint Workforce Management Professional for Salesforce currently sits at position #128 in the Agent Productivity category on Salesforce. That places it in the top 42% of 308 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What languages does Verint Workforce Management Professional for Salesforce support?
Verint Workforce Management Professional for Salesforce declares support for 3 languages on its Salesforce marketplace listing: en, fr, es. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.