Which works better for small vs large Salesforce AppExchange stores?

Five9 Adapter (Open CTI) for Contact Centers typically suits early-stage and growth-mode stores based on its review-base composition (160 reviews). Q!365 | Integrate Microsoft 365, Teams & SharePoint aligns more with early-stage and growth-mode stores (21 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Five9 Adapter (Open CTI) for Contact Centers vs Q!365 | Integrate Microsoft 365, Teams & SharePoint

Side-by-side comparison · 24 data points

Five9 Adapter (Open CTI) for Contact Centers

4.4·160reviews

Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Five9 Adapter (Open CTI) for Contact Centers	Q!365 \| Integrate Microsoft 365, Teams & SharePoint
Tagline	“Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.”243 chars	“Keep your focus on Salesforce while directly accessing your data in Teams, SharePoint sites, and Document Libraries. Easily work with the latest file versions with just one click. Compatible with all Salesforce Editions, including Mobile and Communities.”254 chars
Description	1115 / 2000 chars56% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	en	nlenfrdeit+1 more
Platforms	Shopify	Shopify
Developer	Five9	QKom GmbH

Feature comparison between Five9 Adapter (Open CTI) for Contact Centers and Q!365 | Integrate Microsoft 365, Teams & SharePoint
Metric	Five9 Adapter (Open CTI) for Contact Centers	Q!365 \| Integrate Microsoft 365, Teams & SharePoint
Rating	4.4 ★	★ 5.0 ★
Total reviews	★ 160	21
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 17 tiers
Listed features	3	★ 7
Languages	1 supported	6 supported
Listed since	Sep 2009	Nov 2019

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Q!365 | Integrate Microsoft 365, Teams & SharePoint is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Five9 Adapter (Open CTI) for Contact Centers's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Five9 Adapter (Open CTI) for Contact Centers at paid, Q!365 | Integrate Microsoft 365, Teams & SharePoint at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Five9 Adapter (Open CTI) for Contact Centers has the larger user base (160 reviews vs 21), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Q!365 | Integrate Microsoft 365, Teams & SharePoint's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Q!365 | Integrate Microsoft 365, Teams & SharePoint; mid-market and enterprise merchants with specific feature requirements should evaluate both — Five9 Adapter (Open CTI) for Contact Centers's 160-review base may include the workflow context that matches your specific use case better than Q!365 | Integrate Microsoft 365, Teams & SharePoint's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Five9 Adapter (Open CTI) for Contact Centers audit • Q!365 | Integrate Microsoft 365, Teams & SharePoint audit

Listed	September 1, 2009	November 11, 2019

Last updated	—	—

2. Pricing & plans

Listed prices · monthly · USD

Tier

Five9 Adapter (Open CTI) for Contact Centers

Q!365 | Integrate Microsoft 365, Teams & SharePoint

Paid #1

Default Plan

Enterprise (10.000+ users)

0.53

Paid #2

—

User (10.000 – 30.000)

0.53

Paid #3

—

User (7500 – 9999)

0.6

Paid #4

—

User (5000 – 7499)

0.75

Paid #5

—

User (2500 – 4999)

0.9

Paid #6

—

User (2000 – 2499)

1.13

Paid #7

—

User (1500 – 1999)

1.28

Paid #8

—

User (1250 – 1499)

1.43

Paid #9

—

User (1000 – 1249)

1.5

Paid #10

—

User (750 – 999)

1.8

Paid #11

—

User (500 – 749)

2.03

Paid #12

—

User (400 – 499)

2.25

Paid #13

—

User (300 – 399)

2.63

Paid #14

—

User (200 – 299)

Paid #15

—

User (100 – 199)

3.38

Paid #16

—

User (50 – 99)

4.13

Paid #17

—

Small Business (25 users min.)

4.5

3. Features

As listed by each developer

Five9 Adapter (Open CTI) for Contact Centers

SINGLE AGENT EXPERIENCE Integrates into your Salesforce platform, Five9 provides agents with powerful contact center capabilities for inbound, outbound, and blended calls & campaign.
ELEVATES SELF-SERVICE INTERACTIONS Reduce friction and boost efficiency by automating routing interactions with Digital and voice AI Agents. Empower customers to self-service while freeing agents to focus on complex, high-value interactions.
OPTIMIZES PERFORMANCE Leverage the Five9 WEM Connector to align staffing with real-time digital channel demand to ensure faster response times and better customer experiences.

Q!365 | Integrate Microsoft 365, Teams & SharePoint

Connect Link contents like documents, folders and more from within your Microsoft ecosystem to your Salesforce records in an easy and intuitive way - on desktop and mobile!
Co-edit Work seamlessly on your files and documents in just one click while staying in your main driving system: Salesforce.
Activate your invest Unlock the full potential of your current investments in both clouds and take a deep dive into the world of Q!365.
Collaborate on Teams Chat Bring inline Teams Chat capabilities to all standard and custom objects. Enhance each chat with record related informations. Streamline communications in the whole corporation from within Salesforce.
Integrate Teams Meetings Plan, schedule & distribute Teams Meetings, Webinars, Virtual Appointments and Town Halls straight from within Salesforce.
Simplify Teams Telephony See your contacts' Teams availability statuses and be able to initiate audio and video calls right from your Record Page.
Automate Use our utilities in Salesforce Triggers, Flows and your own custom components to automate the world and create new Teams, Channels, Threads & Notifications, Sites & Libraries, Folders and much more...

Keyword	Five9 Adapter (Open CTI) for Contact Centers	Q!365 \| Integrate Microsoft 365, Teams & SharePoint
contact	#2	Not ranked
lead	#7	Not ranked
contact form	#44	Not ranked

9. App details

Long-form description · keyword frequency

Five9 Adapter (Open CTI) for Contact Centers

Seamlessly connects the Five9 Intelligent Cloud Contact Center with Salesforce to unify voice and digital channels, empower agents with real-time customer context, and deliver faster, more personalized, and AI-powered interactions. UNIFIED EXEXPERIENCE Deliver faster, smarter, and more personalized experiences by connecting the Five9 Intelligent Cloud Contact Center. Agents stay in one workspace with voice and digital channels fully integrated—so they can focus on what matters: the customer. AI-POWERED INTERACTIONS Engages customers with AI-powered self-service that feels natural and personalized. Virtual Agents use speech recognition, natural language processing, and tone detection to guide conversations. With a no-code builder and access to CRM data, it’s easy to deploy self-service across voice, messaging, and mobile channels. ACCELERATES SALES OUTREACH Supercharges your outbound strategy with built-in dialers—Predictive, Power, Progressive, and Preview—plus click-to-dial directly from Salesforce. Automatically sync call data and lead lists to help your reps move faster and close more deals.

Top keywords

agents3×1.97%
ai-powered3×1.97%
channels3×1.97%
faster3×1.97%
personalized3×1.97%
voice3×1.97%
ai-powered interactions2×1.32%
center2×1.32%
cloud2×1.32%
cloud contact2×1.32%
cloud contact center2×1.32%
contact2×1.32%

Q!365 | Integrate Microsoft 365, Teams & SharePoint

The vision of Q!365 Discover the seamless blend of Microsoft Office 365's diverse collaboration tools and Salesforce's structure, robust automation and organized workflows. Why compromise when you can have the advantages of both? Leverage Q!365 to streamline Microsoft 365 and boost Salesforce's strengths. This enables your users to work efficiently within a unified cloud platform, ensuring productivity and focus on their tasks. Q!365 handles the distribution. Q!365 offers user-friendly Lightning components to access Microsoft 365 data. Salesforce Developers can take advantage of the extensive Microsoft Graph API and tailor customized interconnected processes & automations between Salesforce and Microsoft 365. We frequently utilize our expertise to condense actions in our utility classes into a single line of code. Set up Inheritance for routine tasks such as attaching documentation to your Opportunity based on chosen products. This allows the Product Manager to handle tagging, ensuring your Sales team always has instant access to the latest information. Introducing the QKom team, a dedicated group of experts and enthusiasts passionate about Salesforce and Microsoft 365.

Top keywords

3658×4.60%
microsoft6×3.45%
microsoft 3654×2.30%
salesforce3×1.72%
access2×1.15%
ensuring2×1.15%
salesforce and microsoft2×1.15%
salesforce's2×1.15%

Frequently asked

Common questions about this comparison

Is Five9 Adapter (Open CTI) for Contact Centers or Q!365 | Integrate Microsoft 365, Teams & SharePoint cheaper?

Both Five9 Adapter (Open CTI) for Contact Centers and Q!365 | Integrate Microsoft 365, Teams & SharePoint offer paid plans only. Five9 Adapter (Open CTI) for Contact Centers starts at paid; Q!365 | Integrate Microsoft 365, Teams & SharePoint starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Five9 Adapter (Open CTI) for Contact Centers or Q!365 | Integrate Microsoft 365, Teams & SharePoint?

Q!365 | Integrate Microsoft 365, Teams & SharePoint has the higher average rating (5.0★ from 21 reviews) compared to Five9 Adapter (Open CTI) for Contact Centers (4.4★ from 160 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Five9 Adapter (Open CTI) for Contact Centers or Q!365 | Integrate Microsoft 365, Teams & SharePoint?

It depends on what you're optimizing for. Five9 Adapter (Open CTI) for Contact Centers fits better if you prioritize broader integrations; Q!365 | Integrate Microsoft 365, Teams & SharePoint is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Five9 Adapter (Open CTI) for Contact Centers or Q!365 | Integrate Microsoft 365, Teams & SharePoint?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Five9 Adapter (Open CTI) for Contact Centers has more onboarding documentation maturity (160 reviews vs 21), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Can I migrate data between Five9 Adapter (Open CTI) for Contact Centers and Q!365 | Integrate Microsoft 365, Teams & SharePoint?

Migration support varies by app and category. Five9 Adapter (Open CTI) for Contact Centers and Q!365 | Integrate Microsoft 365, Teams & SharePoint both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Q!365 | Integrate Microsoft 365, Teams & SharePoint" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Five9 Adapter (Open CTI) for Contact Centers vs Q!365 | Integrate Microsoft 365, Teams & SharePoint

Five9 Adapter (Open CTI) for Contact Centers

1. Listing metadata

Q!365 | Integrate Microsoft 365, Teams & SharePoint

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Five9 Adapter (Open CTI) for Contact Centers · 3 changes

Q!365 | Integrate Microsoft 365, Teams & SharePoint · 1 changes

9. App details

Frequently asked

Is Five9 Adapter (Open CTI) for Contact Centers or Q!365 | Integrate Microsoft 365, Teams & SharePoint cheaper?

Which has better reviews, Five9 Adapter (Open CTI) for Contact Centers or Q!365 | Integrate Microsoft 365, Teams & SharePoint?

Should I choose Five9 Adapter (Open CTI) for Contact Centers or Q!365 | Integrate Microsoft 365, Teams & SharePoint?

Which is faster to set up, Five9 Adapter (Open CTI) for Contact Centers or Q!365 | Integrate Microsoft 365, Teams & SharePoint?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

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