Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). SMS Ninja typically suits early-stage and growth-mode teams based on its published review base (52 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs SMS Ninja — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs SMS Ninja

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

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1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	SMS Ninja
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Explore how companies are expanding their sales pipelines with SMS Ninja! You’ll experience seamless, multi-channel customer communication with automated workflows, smart message triggers, & auto-replies with Einstein Copilot integration. ”239 chars
Description	1127 / 2000 chars56% used	1177 / 2000 chars59% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Ksolves India Limited

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and SMS Ninja
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	SMS Ninja
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	52
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 2 tiers
Listed features	3	★ 9
Languages	5 supported	1 supported
Listed since	Apr 2016	May 2023

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, SMS Ninja is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, SMS Ninja at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 52), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SMS Ninja's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to SMS Ninja; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than SMS Ninja's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • SMS Ninja audit

Listed	April 14, 2016	May 22, 2023

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

SMS Ninja

BOOST ENGAGEMENT & CLOSE DEALS FASTER Turn conversations into conversions with SMS/WhatsApp text messaging. Run campaigns & surveys, automate follow-ups, & drive instant replies. Track & monitor communication effectiveness on intuitive dashboards.
MULTI-CHANNEL MESSAGING EXPANDS YOUR REACH Reach your customers across various channels – SMS, WhatsApp, Email, MMS, Telegram, and Messenger – right from Salesforce. Engage better, convert faster, and boost sales effortlessly.
STRENGTHEN RELATIONSHIPS WITH ONE-TO-ONE MESSAGING Engage personally with leads across SMS, WhatsApp, & other channels. Get a unified view of the entire communication cycle. Stay on top of every interaction with notifications, incoming alerts & filters.
BOOST RESPONSE TIMES WITH AUTOMATED CONVERSATIONS Instantly engage your leads by automating responses through SMS workflows and process builders. Capture new leads, provide on-the-spot support, resolve queries faster, and ensure no opportunity is missed.
GROW SALES WITH BULK MESSAGING Send mass messages from any channel right away or schedule in advance. Engage with responses in real-time, track & analyze engagement through detailed SMS reporting & analytics, and optimize your campaigns.
CAPTURE MORE LEADS WITH MULTI-CHANNEL DRIP CAMPAIGNS Automate outbound messaging with the pre-configured flow of messages across multiple channels. Trigger personalized messages, send alerts & reminders based on lead status, & drive more engagement.
ACTIONABLE INSIGHTS WITH SMS REPORTING & ANALYTICS Track the effectiveness of your SMS campaigns by analyzing open rates, response rates, and overall engagement. Use insights to make data-driven decisions and optimize your communication strategy.
EMPOWER YOUR AGENTS WITH AI-POWERED FEATURES Boost efficiency with chat suggestions, reply summaries, & smart auto-replies. With Einstein Copilot, improve personalization & accelerate your response times for a truly dynamic communication experience.
FREE TRIAL & 24/7/365 SUPPORT Start with a free trial and enjoy expert support at every step. Our 24/7/365 assistance ensures smooth messaging, instant issue resolution, & uninterrupted communication. Focus on engaging leads and closing deals.

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	SMS Ninja
lead capture	#82	#23
chatbot	#90	#24

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

SMS Ninja

SMS Ninja, developed by Ksolves, is a native SMS app for Salesforce with a user-friendly interface, providing a unified inbox for all customer interactions. Designed by highly experienced and certified Salesforce developers, this SMS App for Salesforce is compatible with SF Lighting, ensuring a smooth integration with SMS and WhatsApp. Our SMS messaging app lets you send SMS and WhatsApp messages effectively worldwide right within Salesforce. It also integrates with other messaging channels, including Email, Telegram, Facebook Messenger, and MMS. Features like Bulk SMS, SMS Drip Campaigns, SMS Templates, Zero-Code Chatbots, SMS ShortLinks, and SMS Short link tracking enable teams to connect with numerous clients, solidifying it as the revolutionary Salesforce SMS messaging app. Service industries like Retail, Healthcare, Manufacturing, Financial, Education, Communications & more, rely on our tool for converting potential leads into clients. Leverage our SMS and WhatsApp messaging app to help your business ease communication. Our SMS app helps you increase sales & conversions, by sending SMS and WhatsApp messages, ensuring 100% data privacy with SMS Ninja

Top keywords

sms16×9.52%
salesforce5×2.98%
messaging4×2.38%
sms and whatsapp4×2.38%
whatsapp4×2.38%
clients2×1.19%
ensuring2×1.19%
messages2×1.19%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs SMS Ninja

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

SMS Ninja

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or SMS Ninja cheaper?

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Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or SMS Ninja?

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