SMS Ninja for Salesforce AppExchange
SMS Ninja is the #55 ranked customer service app on Salesforce, with a 5.0 average rating from 52 reviews, as a paid app, as of Sep 12, 2026.
SMS Ninja is a Salesforce AppExchange app by Ksolves India Limited. With a rating of 5.0★ from 52 reviews, it currently ranks #55 in the Customer Service category.
AppRanks data: SMS Ninja ranks #55 in Customer Service on Salesforce AppExchange, placing it in the top 5% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
SMS Ninja is a category-leading Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 52 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Ksolves India Limited — established developer track record
Cons
- −Limited review base (52) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About SMS Ninja
How SMS Ninja works
SMS Ninja, developed by Ksolves, is a native SMS app for Salesforce with a user-friendly interface, providing a unified inbox for all customer interactions. Designed by highly experienced and certified Salesforce developers, this SMS App for Salesforce is compatible with SF Lighting, ensuring a smooth integration with SMS and WhatsApp.
Our SMS messaging app lets you send SMS and WhatsApp messages effectively worldwide right within Salesforce. It also integrates with other messaging channels, including Email, Telegram, Facebook Messenger, and MMS.
Features like Bulk SMS, SMS Drip Campaigns, SMS Templates, Zero-Code Chatbots, SMS ShortLinks, and SMS Short link tracking enable teams to connect with numerous clients, solidifying it as the revolutionary Salesforce SMS messaging app. Service industries like Retail, Healthcare, Manufacturing, Financial, Education, Communications & more, rely on our tool for converting potential leads into clients.
Leverage our SMS and WhatsApp messaging app to help your business ease communication. Our SMS app helps you increase sales & conversions, by sending SMS and WhatsApp messages, ensuring 100% data privacy with SMS Ninja
Key features
- BOOST ENGAGEMENT & CLOSE DEALS FASTER Turn conversations into conversions with SMS/WhatsApp text messaging. Run campaigns & surveys, automate follow-ups, & drive instant replies. Track & monitor communication effectiveness on intuitive dashboards.
- MULTI-CHANNEL MESSAGING EXPANDS YOUR REACH Reach your customers across various channels – SMS, WhatsApp, Email, MMS, Telegram, and Messenger – right from Salesforce. Engage better, convert faster, and boost sales effortlessly.
- STRENGTHEN RELATIONSHIPS WITH ONE-TO-ONE MESSAGING Engage personally with leads across SMS, WhatsApp, & other channels. Get a unified view of the entire communication cycle. Stay on top of every interaction with notifications, incoming alerts & filters.
- BOOST RESPONSE TIMES WITH AUTOMATED CONVERSATIONS Instantly engage your leads by automating responses through SMS workflows and process builders. Capture new leads, provide on-the-spot support, resolve queries faster, and ensure no opportunity is missed.
- GROW SALES WITH BULK MESSAGING Send mass messages from any channel right away or schedule in advance. Engage with responses in real-time, track & analyze engagement through detailed SMS reporting & analytics, and optimize your campaigns.
- CAPTURE MORE LEADS WITH MULTI-CHANNEL DRIP CAMPAIGNS Automate outbound messaging with the pre-configured flow of messages across multiple channels. Trigger personalized messages, send alerts & reminders based on lead status, & drive more engagement.
- ACTIONABLE INSIGHTS WITH SMS REPORTING & ANALYTICS Track the effectiveness of your SMS campaigns by analyzing open rates, response rates, and overall engagement. Use insights to make data-driven decisions and optimize your communication strategy.
- EMPOWER YOUR AGENTS WITH AI-POWERED FEATURES Boost efficiency with chat suggestions, reply summaries, & smart auto-replies. With Einstein Copilot, improve personalization & accelerate your response times for a truly dynamic communication experience.
- FREE TRIAL & 24/7/365 SUPPORT Start with a free trial and enjoy expert support at every step. Our 24/7/365 assistance ensures smooth messaging, instant issue resolution, & uninterrupted communication. Focus on engaging leads and closing deals.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Bulk SMS MessagingSend bulk SMS campaigns to reach a larger audience effectively.
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.
- Multi-Channel CommunicationEngage customers through various communication channels seamlessly.
- WhatsApp MessagingEngage customers through direct WhatsApp messaging for support and updates.
Category rankings
As of Sep 12, 2026- Customer Service#55of 1,137Top 5%
- Productivity#82of 1,664Top 5%
- Sales#88of 1,768Top 5%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
SMS Ninja ranks for 36 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
SMS Ninja doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is SMS Ninja?
SMS Ninja is an app for Salesforce. It currently holds a 5.0-star rating from 52 merchant reviews, and it has been listed on the marketplace since 2023. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Ksolves India Limited.
Is SMS Ninja free?
SMS Ninja does not offer a permanent free plan on Salesforce. Pricing starts at 7, and the listed tiers are Starter Pack, Organization Pack. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses SMS Ninja?
SMS Ninja is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does SMS Ninja rank on Salesforce?
SMS Ninja currently sits at position #55 in the Customer Service category on Salesforce. That places it in the top 5% of 1,137 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does SMS Ninja integrate with?
SMS Ninja lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, B2B Commerce Cloud, Sales Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.