SMS Ninja: 5-Star Messaging, WhatsApp, Bulk SMS, Facebook Messenger, Chatbot App for Salesforce
- Category rank
- #60 in Customer Service
- Price from
- $7 / user / month (USD)
- Listing audit
- 69/100
SMS Ninja: 5-Star Messaging, WhatsApp, Bulk SMS, Facebook Messenger, Chatbot App is a Salesforce AppExchange app by Ksolves India Limited. With a rating of 5.0★ from 52 reviews, it currently ranks #60 in the Customer Service category.
SMS Ninja: 5-Star Messaging, WhatsApp, Bulk SMS, Facebook Messenger, Chatbot App is the #60 ranked Customer Service app on Salesforce, with a 5.0 average rating from 52 reviews, as a paid app, as of Nov 14, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 14, 2026
SMS Ninja: 5-Star Messaging, WhatsApp, Bulk SMS, Facebook Messenger, Chatbot App ranks #60 of 1,161 in Customer Service on Salesforce. It holds a 5.0★ average from 52 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +5.0★ average across 52 reviews
- +Listed on Salesforce since 2023
Cons
- −Only 52 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About SMS Ninja: 5-Star Messaging, WhatsApp, Bulk SMS, Facebook Messenger, Chatbot App
How SMS Ninja: 5-Star Messaging, WhatsApp, Bulk SMS, Facebook Messenger, Chatbot App works
SMS Ninja, developed by Ksolves, is a native SMS app for Salesforce with a user-friendly interface, providing a unified inbox for all customer interactions. Designed by highly experienced and certified Salesforce developers, this SMS App for Salesforce is compatible with SF Lighting, ensuring a smooth integration with SMS and WhatsApp.
Our SMS messaging app lets you send SMS and WhatsApp messages effectively worldwide right within Salesforce. It also integrates with other messaging channels, including Email, Telegram, Facebook Messenger, and MMS.
Features like Bulk SMS, SMS Drip Campaigns, SMS Templates, Zero-Code Chatbots, SMS ShortLinks, and SMS Short link tracking enable teams to connect with numerous clients, solidifying it as the revolutionary Salesforce SMS messaging app. Service industries like Retail, Healthcare, Manufacturing, Financial, Education, Communications & more, rely on our tool for converting potential leads into clients.
Leverage our SMS and WhatsApp messaging app to help your business ease communication. Our SMS app helps you increase sales & conversions, by sending SMS and WhatsApp messages, ensuring 100% data privacy with SMS Ninja
Key features
- BOOST ENGAGEMENT & CLOSE DEALS FASTER Turn conversations into conversions with SMS/WhatsApp text messaging. Run campaigns & surveys, automate follow-ups, & drive instant replies. Track & monitor communication effectiveness on intuitive dashboards.
- MULTI-CHANNEL MESSAGING EXPANDS YOUR REACH Reach your customers across various channels – SMS, WhatsApp, Email, MMS, Telegram, and Messenger – right from Salesforce. Engage better, convert faster, and boost sales effortlessly.
- STRENGTHEN RELATIONSHIPS WITH ONE-TO-ONE MESSAGING Engage personally with leads across SMS, WhatsApp, & other channels. Get a unified view of the entire communication cycle. Stay on top of every interaction with notifications, incoming alerts & filters.
- BOOST RESPONSE TIMES WITH AUTOMATED CONVERSATIONS Instantly engage your leads by automating responses through SMS workflows and process builders. Capture new leads, provide on-the-spot support, resolve queries faster, and ensure no opportunity is missed.
- GROW SALES WITH BULK MESSAGING Send mass messages from any channel right away or schedule in advance. Engage with responses in real-time, track & analyze engagement through detailed SMS reporting & analytics, and optimize your campaigns.
- CAPTURE MORE LEADS WITH MULTI-CHANNEL DRIP CAMPAIGNS Automate outbound messaging with the pre-configured flow of messages across multiple channels. Trigger personalized messages, send alerts & reminders based on lead status, & drive more engagement.
- ACTIONABLE INSIGHTS WITH SMS REPORTING & ANALYTICS Track the effectiveness of your SMS campaigns by analyzing open rates, response rates, and overall engagement. Use insights to make data-driven decisions and optimize your communication strategy.
- EMPOWER YOUR AGENTS WITH AI-POWERED FEATURES Boost efficiency with chat suggestions, reply summaries, & smart auto-replies. With Einstein Copilot, improve personalization & accelerate your response times for a truly dynamic communication experience.
- FREE TRIAL & 24/7/365 SUPPORT Start with a free trial and enjoy expert support at every step. Our 24/7/365 assistance ensures smooth messaging, instant issue resolution, & uninterrupted communication. Focus on engaging leads and closing deals.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
Other capabilities (4)
role not classified yet
- Bulk SMS MessagingSend bulk SMS campaigns to reach a larger audience effectively.
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.
- Multi-Channel CommunicationEngage customers through various communication channels seamlessly.
- WhatsApp MessagingEngage customers through direct WhatsApp messaging for support and updates.
Ratings and reviews
Reviews for this app aren't archived by AppRanks yet — read them on Salesforce.
Category rankings
A category rank is the app's position in Salesforce's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Customer Service#60of 1,161Top 6%
- Productivity#81of 1,699Top 5%
- Sales#96of 1,811Top 6%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
SMS Ninja: 5-Star Messaging, WhatsApp, Bulk SMS, Facebook Messenger, Chatbot App ranks for 41 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
SMS Ninja: 5-Star Messaging, WhatsApp, Bulk SMS, Facebook Messenger, Chatbot App doesn't have curated competitor matchups yet.Other tracked Customer Service apps on Salesforce:
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Frequently asked questions
What is SMS Ninja: 5-Star Messaging, WhatsApp, Bulk SMS, Facebook Messenger, Chatbot App?
SMS Ninja: 5-Star Messaging, WhatsApp, Bulk SMS, Facebook Messenger, Chatbot App is a Salesforce app by Ksolves India Limited, listed in Customer Service. It holds a 5.0-star average from 52 reviews on Salesforce. It has been listed since 2023.
Is SMS Ninja: 5-Star Messaging, WhatsApp, Bulk SMS, Facebook Messenger, Chatbot App free?
No. SMS Ninja: 5-Star Messaging, WhatsApp, Bulk SMS, Facebook Messenger, Chatbot App has no free plan on Salesforce; paid plans range from $7 / user / month (USD) to $449 / company / month (USD). Listed plans: Starter Pack, Organization Pack.
Where does SMS Ninja: 5-Star Messaging, WhatsApp, Bulk SMS, Facebook Messenger, Chatbot App rank on Salesforce?
SMS Ninja: 5-Star Messaging, WhatsApp, Bulk SMS, Facebook Messenger, Chatbot App ranks #60 of 1,161 apps in Customer Service on Salesforce.