Which works better for small vs large Salesforce AppExchange stores?

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics typically suits early-stage and growth-mode stores based on its review-base composition (699 reviews). Jabra for Salesforce aligns more with early-stage and growth-mode stores (3 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Jabra for Salesforce — Salesforce

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs Jabra for Salesforce

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

Shopify

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Jabra for Salesforce
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“IMPROVE CALL HANDLING EFFICIENCY by enabling users to control their availability status and accept, end, transfer, and mute calls from buttons on their Jabra headset.”166 chars
Description	1127 / 2000 chars56% used	1074 / 2000 chars54% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Shopify	Shopify
Developer	Talkdesk	GN Audio

At a glance

9 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and Jabra for Salesforce
Metric	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Jabra for Salesforce
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	3
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	5 supported	1 supported
Listed since	Apr 2016	Aug 2022

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Jabra for Salesforce is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics at paid, Jabra for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has the larger user base (699 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Jabra for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Jabra for Salesforce; mid-market and enterprise merchants with specific feature requirements should evaluate both — Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 699-review base may include the workflow context that matches your specific use case better than Jabra for Salesforce's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics audit • Jabra for Salesforce audit

Listed	April 14, 2016	August 26, 2022

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Jabra for Salesforce
contact	#3	Not ranked
chatbot	#59	Not ranked
lead capture	#82	Not ranked

9. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Jabra for Salesforce

The Jabra for Salesforce app is a companion app to unleash the full power of Jabra headsets, which offer industry-leading microphones, noise cancellation and comfort. With the app installed, Salesforce users can also: 1) Control voice calls in Salesforce using their Jabra device, (also known as Remote call control). This leads to fewer dropped calls, reduced average handling time, less agent time out of queue, and generally simpler call handling which enables agents to focus on the call itself. 2) Receive hints during voice calls via a live widget on how to improve the quality of their conversation. The Jabra headset uses sensors to provide insight on the agent’s surroundings whether working from a controlled office environment or remotely. Please note that app features available depend on the specific Jabra headset model used and requires Amazon Connect integrated as telephony platform. For full details on this and system requirements, see the Admin Guide available below, reach out to your Jabra representative or contact Jabra sales for more information.

Top keywords

jabra7×4.14%
call3×1.78%
calls3×1.78%
salesforce3×1.78%
agent2×1.18%
available2×1.18%
control2×1.18%
full2×1.18%
handling2×1.18%

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs Jabra for Salesforce

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

1. Listing metadata

Jabra for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics · 2 changes

Jabra for Salesforce · 1 changes

9. App details

Frequently asked

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Should I choose Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Jabra for Salesforce?

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