Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Azure DevOps/VSTS/TFS Connector typically suits early-stage and growth-mode teams based on its published review base (21 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Azure DevOps/VSTS/TFS — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Azure DevOps/VSTS/TFS Connector

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Azure DevOps/VSTS/TFS Connector
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Bi-Directional Azure DevOps / JIRA/ServiceNow/Zendesk /Xurrent(4Me)- Create and link cases, tasks, bugs, Incidents or any custom or standard object with any work item or issue type, whether on-premises or cloud. For Demo - https://adlsolution.com/contact”254 chars
Description	1127 / 2000 chars56% used	1175 / 2000 chars59% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	ADL Solution

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Azure DevOps/VSTS/TFS Connector
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Azure DevOps/VSTS/TFS Connector
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	21
Free plan	—	★ Yes
Pricing	paid	freemium
Pricing tiers	1 tier	★ 2 tiers
Listed features	3	★ 5
Languages	5 supported	1 supported
Listed since	Apr 2016	Jun 2022

AppRanks verdict

Generated from live data on this page

The call

Azure DevOps/VSTS/TFS Connector edges out Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

On pricing, Azure DevOps/VSTS/TFS Connector offers a free tier (freemium) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 21), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Azure DevOps/VSTS/TFS Connector's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Azure DevOps/VSTS/TFS Connector; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than Azure DevOps/VSTS/TFS Connector's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Azure DevOps/VSTS/TFS Connector audit

Listed	April 14, 2016	June 21, 2022

Last updated	—	—

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Azure DevOps/VSTS/TFS Connector
sync	#3	#6
contact	#3	#118

7. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Azure DevOps/VSTS/TFS Connector

ADL Connect - Azure DevOps / JIRA / ServiceNow / Zendesk / Xurrent(4Me) Connector ● Automation The integration allows the bi-directional syncing of data including comments and attachments. Use our inbuilt methods in your Process Builders, Triggers, and Apex to create a WorkItem automatically. ● Real-Time Tracking Improves SLA compliance and Customer Satisfaction through the faster turnaround of responses to customers on reported Records. It improves coordination between teams across the two applications so that both sides may efficiently collaborate, exchanges information, and track various activities as they work on various customer-centric tasks -- without needing to go back and forth between applications. ● Effective Team Collaboration ADL Connect allows teams to work efficiently with engineering. As support calls are captured, Help Desk can create a specific Issue in Azure DevOps / JIRA / ServiceNow / Zendesk / Xurrent(4Me) for triage by Engineering. Issues may be further elaborated, prioritized, and scheduled for delivery either as patches or releases. Support stays in sync throughout the resolution processes to ensure timely feedback to customers.

Top keywords

4me2×1.23%
adl2×1.23%
adl connect2×1.23%
allows2×1.23%
applications2×1.23%
azure2×1.23%
azure devops2×1.23%
azure devops jira2×1.23%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Azure DevOps/VSTS/TFS Connector

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Azure DevOps/VSTS/TFS Connector

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics · 0 changes

Azure DevOps/VSTS/TFS Connector · 8 changes

7. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Azure DevOps/VSTS/TFS Connector cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Azure DevOps/VSTS/TFS Connector?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Azure DevOps/VSTS/TFS Connector?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Azure DevOps/VSTS/TFS Connector?

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