Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Top keywords
- salesforce6×3.80%
- talkdesk6×3.80%
- data4×2.53%
- integrates3×1.90%
- outbound3×1.90%
- agent2×1.27%
- data sync2×1.27%
- ensure2×1.27%
- proactive2×1.27%
- reduction2×1.27%
- routing2×1.27%
- seamlessly2×1.27%
Mirage Connector for Service Cloud Voice - BYOT
Use the power of Service Cloud voice and add it to your existing phone system and phone provider. On premise PBX like Aastra, Allworx, Alcatel, Asterisk, Auerswald, Avaya, Cisco, ESI, Enreach, Ericsson, Hipath, Innovaphone, GoTo, Mitel, NEC, Nortel, Octopus, Panasonic, Samsung, Siemens, Shortel, Swyx, Unify, Wildix, 3CX, Toshiba, Telekom, Yeastar, Cloud PBX like Nfon, Nextiva, Placetel, Sipgate, Broadsoft, Swisscom, MS Teams
Top keywords
- cloud2×3.28%
- pbx2×3.28%
- phone2×3.28%
