Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Lightning Field Sets

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Lightning Field Sets are evenly matched on rating (4.7★ vs 4.7★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, Lightning Field Sets at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Lightning Field Sets's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Lightning Field Sets cheaper?

Both Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Lightning Field Sets offer paid plans only. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid; Lightning Field Sets starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Lightning Field Sets?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics (4.7★, 699 reviews) and Lightning Field Sets (4.7★, 3 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Lightning Field Sets?

Lightning Field Sets holds the higher average rating (4.7★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Lightning Field Sets?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.