Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Top keywords
- salesforce6×3.80%
- talkdesk6×3.80%
- data4×2.53%
- integrates3×1.90%
- outbound3×1.90%
- agent2×1.27%
- data sync2×1.27%
- ensure2×1.27%
- proactive2×1.27%
- reduction2×1.27%
- routing2×1.27%
- seamlessly2×1.27%
Blackthorn PCI Compliance
DETECT PII, PCI AND AUTOMATE COMPLIANCE ✔ Native Support for Cases, Emails, Chatter, LiveAgent, LiveMessage, Attachments (w/add-on) ✔ Detect Credit Card Numbers before they enter Salesforce ✔ Over 15 patterns for Credit Card Numbers ✔ Scan your Org to find and secure existing Credit Cards across any date range ✔ Find and redact national identifiers, IP addresses, SSNs, and account numbers ✔ Scan PDF, JPG, PNG, Word, and CSV attachments ✔ Ignore False Positives w/ patented AI technology ✔ Detect Handwritten PII ANALYTICS ✔ Native Dashboards & Reporting for Credit Card Detection & Auditing ✔ Analysis into your Org's PII vulnerabilities ✔ Learn where customers send you their Credit Card Numbers CUSTOMIZE ✔ Extend Blackthorn Compliance to any Object ✔ Create your own PII matching patterns ✔ Configure Credit Card Detection for any field ✔ Full or Partial Masking INCLUDED PATTERNS ✔ American Express, Discover, MasterCard, Visa, JCB, Diners Club ✔ China UnionPay, Interpayment, Instapayment, Maestro, Dankort, Solo, UATP ✔ US SSNs ★Use it free in any Sandbox. Click Get It Now. VARIABLE PRICING The higher of $7,900 per org per year or $15 per active production user.
Top keywords
- credit6×3.53%
- card5×2.94%
- credit card5×2.94%
- numbers4×2.35%
- pii4×2.35%
- card numbers3×1.76%
- credit card numbers3×1.76%
- detect3×1.76%
