Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Top keywords
- salesforce6×3.80%
- talkdesk6×3.80%
- data4×2.53%
- integrates3×1.90%
- outbound3×1.90%
- agent2×1.27%
- data sync2×1.27%
- ensure2×1.27%
- proactive2×1.27%
- reduction2×1.27%
- routing2×1.27%
- seamlessly2×1.27%
CX Quality Assurance Scorecards for Customer Service | Leaptree QA
Leaptree Optimize helps Salesforce contact center teams run quality assurance, compliance monitoring, and performance coaching directly inside Salesforce. Instead of reviewing a small sample of interactions in spreadsheets or external tools, teams can evaluate calls, chats, emails, cases, and AI-agent interactions using consistent scorecards and AI-powered assessments. Designed for QA leaders, CX operations, and compliance teams, Leaptree Optimize helps increase QA coverage, reduce manual effort, and improve visibility across every interaction. EVALUATE EVERY INTERACTION Move beyond QA sampling. Use AI-powered assessments to evaluate calls, chats, cases, and AI-agent interactions with consistent scoring. RUN QA INSIDE SALESFORCE Keep evaluations, case context, workflows, and reporting connected. No spreadsheets. No external tools. MONITOR RISK AND COMPLIANCE Identify compliance gaps, CX issues, and performance trends with AI-driven scoring and flags. IMPROVE COACHING AND PERFORMANCE Turn QA insights into structured coaching with clear, data-backed feedback tied to real interactions.
Top keywords
- qa5×3.47%
- compliance4×2.78%
- interactions4×2.78%
- coaching3×2.08%
- evaluate3×2.08%
- performance3×2.08%
- salesforce3×2.08%
- teams3×2.08%